Brandon Snow | Page 3

Customer service even when buying a new car for cash is abysmal. Went in, no one offered me even a bottle of water. Car purchased, and delivery was "here's your car". In the past, I sat in the car with s abysmal. Went in, no one offered me even a bottle of water. Car purchased, and delivery was "here's your car". In the past, I sat in the car with sales person as they went thru some of the car features. I have two anti rust hole plugs in my glove box-don't know what they are for. Paid cash, and was rushed out of there. Noticed a dent on the car afterwards, car mats were dirty and glass was smudged. they did have two cars, but never offered to get the color I really wanted. Very disappointing. More

by rmannino Verified Customer Verified Customer

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No pressure to buy and very easy to work with highly recommend to work with anyone recommend to work with anyone More

by rider6 Verified Customer Verified Customer

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Quinton did an excellent job finding the car. They made the process smooth and transparent. They made the process smooth and transparent. More

by brian.hughes Verified Customer Verified Customer

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Quite disappointed I could not use my Toyota card to pay for servicing, especially when I have done so in the past for servicing, especially when I have done so in the past More

by LarryASchirm Verified Customer Verified Customer

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Very helpful but sometimes takes while getting hold or get back answers. They are honest and truthful get back answers. They are honest and truthful More

by qordheer Verified Customer Verified Customer

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Toyota Direct used shady and possibly illegal tactics when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit withou when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit without consent—illegal in Ohio. When they had to fix their own mistakes, they complained about working on a Sunday. I’m telling friends family and fellow active duty service members to avoid this place! More

by daltons1995 Verified Customer Verified Customer

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It was simple and easy. There wasn’t a lot of time spent on things I didn’t want or need. There wasn’t a lot of time spent on things I didn’t want or need. More

by blechenk Verified Customer Verified Customer

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We are very pleased with our Grand Highlander purchased from Toyota Direct. Even though our sales person, Robert Liniger, is not listed below, we would give him 5 STARS for his friendly welcome, his full from Toyota Direct. Even though our sales person, Robert Liniger, is not listed below, we would give him 5 STARS for his friendly welcome, his full attention to us, and his assistance in helping us secure our Grand Highlander. We had been to three other dealers and Robert made the difference in us choosing our vehicle. Brandon Snow was also very friendly and helpful with our financing, making us feel at ease and trusting with our financial commitments. More

by dkindinger Verified Customer Verified Customer

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I was waited on right away. I went to Toyota west and was ignored for 45 minutes They listed 11 Siennas in stock and only had two and they said those were already sold I went to Toyota west and was ignored for 45 minutes They listed 11 Siennas in stock and only had two and they said those were already sold More

by rlleson Verified Customer Verified Customer

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My experience with the dealership here in Denver was less than stellar, but Ron Susi in Columbus was super. He was attentive to all my requests and getting to meet him in person was a pleasure. I don't say than stellar, but Ron Susi in Columbus was super. He was attentive to all my requests and getting to meet him in person was a pleasure. I don't say that lightly. I was disappointed with my experiences in other dealerships and other retail stores. But that was not the case with Toyota Direct and Ron, my salesperson, and Brandon in finance. I was nervous getting a new car to begin with and add to that getting a new car out of state, Ron made it a pleasure and made me feel as though I was making a good decision. Part of getting a new vehicle is being happy with that decision when you drive away. So, thanks again. Ron, glad you were my salesperson. More

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