Phil Ennis

Brought my Highlander in and wanted my trunk looked at because it’s makes an awful noise and gets stuck. Now my Highlander is making new deep noise with my AC and the trunk never got fixed. I tried callin because it’s makes an awful noise and gets stuck. Now my Highlander is making new deep noise with my AC and the trunk never got fixed. I tried calling and left numerous voicemails for no one to call me back. More

by christinvargo29 Verified Customer Verified Customer

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They are very cooperative and honest people. Khalid Salh is a good guy and a professional salesman. Khalid Salh is a good guy and a professional salesman. More

by Abdallah Abdallah Verified Customer Verified Customer

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Service for the oil change was great, Cliff was very understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the 2nd row seats for multiple months, causing me to climb in and out of my van to safely secure my small children in the back seat. Toyota Direct will not return phone calls or assist with a reasonable resolution to this issue and Toyota did not have a fix for the recall at this time. It is extremely frustrating to have a brand new vehicle that is 1/3 useless and extremely inconvenient for small children- which is the sole reason for purchasing the vehicle in the first place. More

by aleshia.mcnutt Verified Customer Verified Customer

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Great experience with toyota direct and with my toyota grand highlander, it is simply wonderful grand highlander, it is simply wonderful More

by adekunlegaruba4u Verified Customer Verified Customer

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Overall good experience, happy with result. I was disappointed I started with Basha but didn’t finish due to planned travel and ordering of vehicle. I will say, anytime I called to check on ord I was disappointed I started with Basha but didn’t finish due to planned travel and ordering of vehicle. I will say, anytime I called to check on order or availability of my sales person I never once had a flawless phone call. Messages not returned or being connected to wrong person several times. More

by matty414d Verified Customer Verified Customer

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my vehicle is still not running correctly even though i told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! More

by elshay2000 Verified Customer Verified Customer

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They worked very well in order to make the sale happen. i was very pleased with the communication of the sales persons. the service dept also made me feel very welcome ! i was very pleased with the communication of the sales persons. the service dept also made me feel very welcome ! More

by *200* Verified Customer Verified Customer

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I am happy with Toyota Direct but I had a Remote issue that lingered for 6 mos until it finally was fixed. I was told that my trial subscriptions would be started over back to the time of purchase in Aug that lingered for 6 mos until it finally was fixed. I was told that my trial subscriptions would be started over back to the time of purchase in August of 2024. That has not happened to date. Please renew my subscriptions. thanks, Larry Hodge More

by Lhodge11 Verified Customer Verified Customer

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GREAT SREVICE! HANDS DOWN ONE OF THE BEST!!! RECOMMEND HIGHLEY!! MINDY SERVICE WRITER WAS EXCELLENT!! HANDS DOWN ONE OF THE BEST!!! RECOMMEND HIGHLEY!! MINDY SERVICE WRITER WAS EXCELLENT!! More

by clane9 Verified Customer Verified Customer

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Fadi did a fantastic job explaining the vehicle features and setting up all of technology features. This is my 6th Toyota from this dealership and the service every time is world class. and setting up all of technology features. This is my 6th Toyota from this dealership and the service every time is world class. More

by markludwig7844 Verified Customer Verified Customer

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