Braulio Rodriguez

Came in on Saturday, April 26th for a basic service appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did not exist. Only two service reps working and waiting on customers, also with appointments. I did not get my vehicle checked in until 8:35AM. No offer if I wanted a Uber/Lyft driver to take me home, as I have done frequently in the past, so I decided to wait for it. At 10:30AM I walked over to the service area, to check the status of my vehicle. As I was waiting in the customer lounge, in a separate building. As I walked out of the customer lounge I saw my truck parked in the pick up area. No one had contacted me that the truck was ready for pick up. As I walked in to the service building there were 8 people in line waiting to get help from the service reps (still 2 reps) as the reps were waiting on 2 other people who were previously waiting in line. Periodically, 2 different women would walk out from the back and go to the coping machine for something they had printed. The women came out of the back room at least 3 times and never offered to help any of us waiting in line. Finally a woman in line walked to the back room and asked the 2 women why they couldn't help all of us waiting in line. The woman who walked to the back room, asking for help, said she was just there to pick up her car. Upon hearing that, I and several other customers said the same thing. We were waiting to pick up our vehicles. At that point, one of the women, working in the back room, came out to help. I must say that this experience was the worst example of customer service to which I was ever exposed. The 2 service reps were doing as much as they could but there was only 2 of them. Management was obviously trying to work mean and lean but that was a terrible management philosophy. This is the second bad experience I've encountered. My previous appointment was to repair my A/C unit. After waiting 5 days for a part my truck was repaired. When I picked it up the inside of the truck had been trashed. The truck had been broken into while being placed in Jessup's back lot with fencing and camera's, but that's another story. More

by postclan4 Verified Customer Verified Customer

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Excellent sales and support. I highly recommend the dealership. The negotiation process was easy and no nonsense. The ability to finalize the transaction online is a big plus. I highly recommend the dealership. The negotiation process was easy and no nonsense. The ability to finalize the transaction online is a big plus. Well done. More

by jamesnardini Verified Customer Verified Customer

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Great service and they keep you updated. From moment you get there to the moment you leave From moment you get there to the moment you leave More

by tankdlt Verified Customer Verified Customer

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So far so good…. Time will tell if they live up to expectations. Hope so Time will tell if they live up to expectations. Hope so More

by willymonte Verified Customer Verified Customer

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Everything went smoothly and everyone was polite and helpful. The vehicle meets all my expectations. helpful. The vehicle meets all my expectations. More

by anthonydonley Verified Customer Verified Customer

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The entire chain of associates from beginning to end were friendly professional and helpful. I got what I needed. Thank you. friendly professional and helpful. I got what I needed. Thank you. More

by Mrs. G.M. Terrainto (SI) Verified Customer Verified Customer

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Excelente servicio al cliente,te explican todo lo relacionado con el carro que estás interesado en comprar relacionado con el carro que estás interesado en comprar More

by salmasabag4 Verified Customer Verified Customer

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Thanks for the great deal on a car. I appreciate the quick and easy service. I appreciate the quick and easy service. More

by TARA4120 Verified Customer Verified Customer

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For a long distance purchase, everything was handled professionally and transaction was went very smoothly. professionally and transaction was went very smoothly. More

by jjkdino59 Verified Customer Verified Customer

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As always, we feel like VIPs when we come to the dealership. I know we are not, but that is how they make everyone feel. There was no wait time upon arrival and the service itself took no time at al dealership. I know we are not, but that is how they make everyone feel. There was no wait time upon arrival and the service itself took no time at all! Braulio took time out of his busy schedule to say “hello” to us, which is always appreciated. I would never take my car anywhere else, nor would I buy a car anywhere else. Jessup is the greatest! More

by auburn1109 Verified Customer Verified Customer

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