Braulio Rodriguez

The atmosphere was friendly and my salesperson Nelson Noguera was professional, friendly, and listened to my needs. The purchase was smooth from beginning to end and I plan to return to this dealership Noguera was professional, friendly, and listened to my needs. The purchase was smooth from beginning to end and I plan to return to this dealership based on the quality experience. More

by OBN Verified Customer Verified Customer

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Would highly recommend family and friends to Jessup Cadillac dealership, Carlos Rodriguez and General Manager Mr Rodriguez went over and beyond their Customer interaction. They were very proactive in h Cadillac dealership, Carlos Rodriguez and General Manager Mr Rodriguez went over and beyond their Customer interaction. They were very proactive in helping me decide on my financing to allow me to drive my new Cadillac. More

by dhagres Verified Customer Verified Customer

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This is my second car that I have leased from Jessup and the experience was excellent again the experience was excellent again More

by SUELABADIE Verified Customer Verified Customer

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Awesome dealership. I have been a customer for 31 years! The Jessup family is great! The two gentlemen who helped me on my last service were outstanding. Patrick Per I have been a customer for 31 years! The Jessup family is great! The two gentlemen who helped me on my last service were outstanding. Patrick Perez and the other man was named David Anderson. More

by rdelateur Verified Customer Verified Customer

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Great experience buying from the team at JESSUP. Will refer people to buy from them Will refer people to buy from them More

by aaronson760 Verified Customer Verified Customer

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I purchased an Escalade from Jessup, I was promissed to get the car with all weather mates, fully detailed and full of gas. Car came empty on gas, not detailed and missing the 2nd raw floor mates. I kept get the car with all weather mates, fully detailed and full of gas. Car came empty on gas, not detailed and missing the 2nd raw floor mates. I kept calling them multiple times to get this resolved and they didn’t correct it yet! More

by emadguirguis Verified Customer Verified Customer

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They would do the best to get the deal done and take your dream car dream car More

by javier_rayga Verified Customer Verified Customer

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I hate buying cars because of all the games. I told Nelson what we wanted. He listened and made it happen. Made it very easy. Great working with Nelson I told Nelson what we wanted. He listened and made it happen. Made it very easy. Great working with Nelson More

by TWOHAPPYHEARTS2022 Verified Customer Verified Customer

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Everyone was so helpful and made the process so easy . Jessup always takes great care of my husband and I . We recommend the team and dealer to anyone we know looking for a vehicle . Hands down best deale Jessup always takes great care of my husband and I . We recommend the team and dealer to anyone we know looking for a vehicle . Hands down best dealer/ staff in the valley More

by Trasha26 Verified Customer Verified Customer

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Came in on Saturday, April 26th for a basic service appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did not exist. Only two service reps working and waiting on customers, also with appointments. I did not get my vehicle checked in until 8:35AM. No offer if I wanted a Uber/Lyft driver to take me home, as I have done frequently in the past, so I decided to wait for it. At 10:30AM I walked over to the service area, to check the status of my vehicle. As I was waiting in the customer lounge, in a separate building. As I walked out of the customer lounge I saw my truck parked in the pick up area. No one had contacted me that the truck was ready for pick up. As I walked in to the service building there were 8 people in line waiting to get help from the service reps (still 2 reps) as the reps were waiting on 2 other people who were previously waiting in line. Periodically, 2 different women would walk out from the back and go to the coping machine for something they had printed. The women came out of the back room at least 3 times and never offered to help any of us waiting in line. Finally a woman in line walked to the back room and asked the 2 women why they couldn't help all of us waiting in line. The woman who walked to the back room, asking for help, said she was just there to pick up her car. Upon hearing that, I and several other customers said the same thing. We were waiting to pick up our vehicles. At that point, one of the women, working in the back room, came out to help. I must say that this experience was the worst example of customer service to which I was ever exposed. The 2 service reps were doing as much as they could but there was only 2 of them. Management was obviously trying to work mean and lean but that was a terrible management philosophy. This is the second bad experience I've encountered. My previous appointment was to repair my A/C unit. After waiting 5 days for a part my truck was repaired. When I picked it up the inside of the truck had been trashed. The truck had been broken into while being placed in Jessup's back lot with fencing and camera's, but that's another story. More

by postclan4 Verified Customer Verified Customer

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