Great Customer service !
! Was welcomed when walked in with my husband, the seller did he’s best to get me into my New Bronco 2025!! Thank you!!
! Was welcomed when walked in with my husband, the seller did he’s best to get me into my New Bronco 2025!! Thank you!!
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by cristalruiz85
Verified Customer
Verified Customer
Other Employees Tagged:
Joey Pacheco
Dec 04, 2025 -
Grand Prairie Ford responded
We are honored to hear about your wonderful experience! Your kind words about the exceptional customer service mean so much to us. We're thrilled that you felt welcomed from the moment you and your husband walked through our doors. It's fantastic to know that our sales team worked diligently to help you get into your new 2025 Bronco. We truly appreciate you taking the time to share your positive experience and congratulations on your new vehicle!
Easily one of the best car-buying experiences I’ve had.
Grand Prairie Ford treated me with respect and worked to help me, not take advantage of me.
My sales associate, Isaac Oliva, really set the tone f
Grand Prairie Ford treated me with respect and worked to help me, not take advantage of me.
My sales associate, Isaac Oliva, really set the tone from the very beginning. I reached out with a simple email about a vehicle I was interested in, and he responded quickly and clearly with no pressure. He helped me set up an appointment, and that initial interaction is what made me feel comfortable enough to go in. Once I arrived, it only got better. Isaac was patient, straightforward, and genuinely helpful. He explained everything in a way that made sense and never tried to push or upsell me. It truly felt like he was on my side throughout the entire process.
I also want to acknowledge the management team behind the scenes. I didn’t meet them directly, but I could tell they were working to help make a deal that actually fit my situation. They considered what I needed, and that meant a lot.
On the finance side, Braylon Boudreaux deserves credit. That part of buying a car is usually stressful, but he made it surprisingly easy. He was personable, professional, clear, and never made me feel rushed or pressured. He explained everything thoroughly and made sure I understood exactly what I was choosing.
Before coming here, I walked out of two other dealerships because the experience felt dismissive and draining. Grand Prairie Ford was the complete opposite. I felt respected, listened to, and supported the entire time.
If you are shopping for a car and feeling overwhelmed or frustrated, I highly recommend Grand Prairie Ford. I am genuinely grateful I chose them, and I would make the same decision again.
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by ForrestDallasTX
Other Employees Tagged:
John Huey
, Isaac Oliva
Nov 20, 2025 -
Grand Prairie Ford responded
Thank you for sharing your outstanding experience! We're thrilled that Isaac and Braylon provided the respectful, pressure-free service we strive for. It means everything to know you felt supported throughout the process, especially after difficult experiences elsewhere. Your recommendation is greatly appreciated, and we're honored you'd choose Grand Prairie Ford again!
It was a great experience.
From sales, finance, and others they made the process really easy.
From sales, finance, and others they made the process really easy.
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by Raymond chassaignac
Verified Customer
Verified Customer
Nov 18, 2025 -
Grand Prairie Ford responded
Thank you immensely for taking the time to share your wonderful feedback, Raymond! We are thrilled to hear that your experience with us was so positive. It's fantastic to know that our sales and finance teams worked together to make your entire process smooth and straightforward. At Grand Prairie Ford, we strive to ensure every step of your journey with us is as easy and enjoyable as possible. Your kind words about the seamless experience mean so much to our entire team. We truly appreciate your trust in us and look forward to serving you again in the future!
I had Joseph as a salesman and he did a fantastic job.
He knew his tuff when it came to the vehicle and buying process. Everyone else we visited with was great as well
He knew his tuff when it came to the vehicle and buying process. Everyone else we visited with was great as well
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by hduggan2001
Verified Customer
Verified Customer
Oct 30, 2025 -
Grand Prairie Ford responded
We are grateful for your wonderful feedback about your experience with our team. It's fantastic to hear that your salesperson demonstrated such strong knowledge about both the vehicle and the purchasing process. We take pride in ensuring our staff is well-informed and ready to help customers make confident decisions. Your positive comments about everyone you worked with at Grand Prairie Ford truly make our day. We appreciate you taking the time to share your experience and are thrilled that we could provide you with the excellent service you deserved.
came for a ford expedition but because of credit score
had to go for an explorer to start fresh and work up to expedition is what the salesman said ... just pay ontime and qet credit up to get to that goa
had to go for an explorer to start fresh and work up to expedition is what the salesman said ... just pay ontime and qet credit up to get to that goal.
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by RUDYCARREON
Verified Customer
Verified Customer
Oct 28, 2025 -
Grand Prairie Ford responded
Thank you for your review. We understand that finding the right vehicle within your budget and credit situation can require some adjustments to your original plans. It sounds like our team worked with you to find a practical solution with the Explorer that can help you build your credit while still getting you into a quality vehicle. We appreciate that you're taking the steps to work toward your goal of eventually getting that Expedition. Making your payments on time is indeed a great way to strengthen your credit score. We're here to support you on this journey and look forward to helping you reach that goal in the future.
Joseph made this a great buying experience.
Fair pricing and great customer service! I highly recommend them!
Fair pricing and great customer service! I highly recommend them!
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by rkb322
Other Employees Tagged:
Joseph
Oct 21, 2025 -
Grand Prairie Ford responded
Thank you immensely for sharing your wonderful experience with us! We are delighted to hear that you had such a positive car buying experience and found our pricing to be fair. Your satisfaction with the customer service you received means the world to us at Grand Prairie Ford. We truly appreciate customers like you who take the time to share their experiences, and your recommendation speaks volumes about the quality service we strive to provide every day. We look forward to serving you again in the future!
Excelente servicio del vendedor José Pacheco nos atendió
super bien muy amable y por las personas que hicieron posible que tuviéramos una muy buena compra .
super bien muy amable y por las personas que hicieron posible que tuviéramos una muy buena compra .
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by GABRISOLIS2
Verified Customer
Verified Customer
Oct 16, 2025 -
Grand Prairie Ford responded
Thank you for your wonderful feedback about your experience with us. We are thrilled to hear that you received excellent service and felt well taken care of throughout your visit. It's wonderful to know that our team member provided you with such friendly and attentive assistance, making your purchase experience a positive one. We truly appreciate you taking the time to recognize the dedication of our staff and everyone who contributed to making your visit successful. Your satisfaction means everything to us at Grand Prairie Ford, and we look forward to serving you again in the future.
Cruz was very professional and knowledgeable about the
vehicles. Braylon was exceptional. He was professional and quick!
vehicles. Braylon was exceptional. He was professional and quick!
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by BRADLEY.PETTY
Verified Customer
Verified Customer
Oct 16, 2025 -
Grand Prairie Ford responded
We are absolutely thrilled to hear about your positive experience! It's wonderful to know that our team members provided you with professional and knowledgeable service throughout your visit. We're especially pleased that you found the vehicle expertise helpful and that the quick, professional approach made your experience exceptional. Your feedback means so much to us, and we're grateful you took the time to share your thoughts. We look forward to serving you again in the future!
Sebastian was a huge help!
Great experience, I’d definitely go there again to get a new vehicle.
Great experience, I’d definitely go there again to get a new vehicle.
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by CALEB26
Verified Customer
Verified Customer
Other Employees Tagged:
Sebastian
Oct 13, 2025 -
Grand Prairie Ford responded
We are utterly delighted to hear about your wonderful experience with our team. It sounds like you received exceptional assistance that made your visit truly memorable. We take great pride in providing the kind of helpful service that leaves our customers feeling confident and satisfied. Your positive feedback about your experience means so much to us, and we're thrilled to know you had such a great time. We look forward to welcoming you back when you're ready for your next vehicle and providing you with the same outstanding service. Thank you for choosing Grand Prairie Ford and for sharing your experience with others.
Good have fun with your new car love mine car and your
new car so far good
new car so far good
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by thanhquach05
Verified Customer
Verified Customer
Oct 02, 2025 -
Grand Prairie Ford responded
We are absolutely thrilled to hear that you are enjoying your new vehicle! It brings us great joy to know that you are having such a positive experience with your car. Your satisfaction means everything to us at Grand Prairie Ford, and we are delighted that we could help you find the perfect vehicle. We hope you continue to love driving your new car and create many wonderful memories on the road ahead. Thank you for choosing us and for taking the time to share your experience.