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Brent Cooper
Brent Cooper at Niello Volkswagen
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Brent Cooper

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
130 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

10 yrs, 7 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

130 Reviews

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130 Reviews of Brent Cooper

April 28, 2025

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Employee Rating

Brent was professional and quick to answer my calls and answered all my questions great service. More

by LBAT05
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Service Time
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Recommend Dealer
Yes
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Apr 28, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 28, 2025

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Employee Rating

Seamless maintenance from dropping the vehicle off to the Lyft ride to work to the Lyft ride back to the dealership. Could not be better!!! More

by LISAJ365
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Recommend Dealer
Yes
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Apr 28, 2025

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 28, 2025

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Employee Rating

Brent was professional and courteous. After returning my vehicle, service department did not wash new tires. Considering the amount of money for replacement of tires, they should at least More

by rrlara007
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Recommend Dealer
Yes
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Apr 28, 2025

Niello Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 20, 2025

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I would definitely return to this dealership to purchase another car. Everything from the sale of the vehicle to the servicing has been top-notch! More

by wendy.nugent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Steve Timmel

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Apr 20, 2025

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 20, 2025

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Service is always top notch. The prices are clearly given and there is no pressure to add on anything non essential. More

by MCMTE
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Recommend Dealer
Yes
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Apr 20, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2025

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Employee Rating

Scheduling was super easy. Brent was friendly courteous and knowledgeable. He arranged for rideshare transport home More

by TomJA
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 13, 2025

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2025

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Employee Rating

Great service and knowledgeable staff. Performed quickly and our car is good for another 10K miles. More

by rob71
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Travis Cole

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Apr 13, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2025

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Employee Rating

Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. More

by donaldmar38
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Travis Cole , Jacob Smull

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Mar 28, 2025

Niello Volkswagen responded

Donald, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2025

Dealership Rating
Employee Rating

Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More

by TomJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cole

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Mar 28, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 27, 2025

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Employee Rating

In the past every other dealer I have sent car for service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. More

by gregory_tommy20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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