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Steve Timmel
Steve Timmel at Niello Volkswagen
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Steve Timmel

Shuttle Driver

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.7
13 Reviews
4.7

13 Reviews

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13 Reviews of Steve Timmel

April 10, 2024

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Employee Rating

Excellent service thank you. You are excellent. Thank you for the new sway bar and cabin filter. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas , Jason Wanner and 5 stars too.

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Apr 11, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Raymond, and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

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Best all around customer service and was done in a timely manner great staff and very knowledgeable thanks More

by LetsPrayAllDay521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas

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Apr 05, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2024

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Excellent service thank you. You are excellent and fast with your service. Thank you again. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas , Jason Wanner and 5 stars too.

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Mar 28, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 19, 2024

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AMAZING SERVICE, MATTHEW WIRTH WAS AMAZING, EVERYTHING WAS PRESENTED NICELY, 10/10 WILL COME AGAIN More

by OLA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas

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Mar 19, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2024

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It took me months to get the key that I was told certified vehicles get. I was told it’s actually requirement. I had to call multiple times, and people kept ignoring me and not returning my calls a More

by KRISTINA
Recommend Dealer
No

Other Employees Tagged: Jose Soriano, Stephen Richardson, Will Gwaltney III

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Mar 14, 2024

Niello Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Kristina, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 01, 2024

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Travis very professional and courteous like most of the advisors I've dealt with. Travis gave great advice on my thoughts of future modifications. Will always bring my VW to this place. More

by MGOM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Brandon Balassi, Roger Bybee, Brandon Lamb, Travis Cole

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Mar 01, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 28, 2024

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Excellent service. Prompt and responsive by text when my car was being serviced. Lyft provided complimentary. Very good experience! More

by juniper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas

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Jan 29, 2024

Niello Volkswagen responded

Thank you, Juniper, for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 02, 2023

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Employee Rating

Excellent service thank you. Niello Volkswagen you are the greatest. Excellent oil change and new windshield wipers. Thank you. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas

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Dec 02, 2023

Niello Volkswagen responded

Thank you so much, Raymond, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 02, 2023

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I’m so impressed with how simple it was to have my car serviced! Big thanks to Niello for always going above and beyond. More

by ASHLEYTISCARENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas

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Dec 02, 2023

Niello Volkswagen responded

Thank you, Ashley! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 12, 2023

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Employee Rating

Great service as always. They are very helpful and provide the best customer service as always. More

by REHNAZALI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb , Jamal Khalid

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Nov 12, 2023

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

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