Brett Sopocy | Page 18

Greenway Kia West responded

Thank you for the wonderful 5-star review, Meranda! We're so happy to hear that every visit to Greenway Kia West has been quick, easy, and supported by our kind and professional team. Shoutout to Brett for delivering great service—we’ll be sure to pass along your kind words. We appreciate your loyalty and look forward to seeing you next time! —Greenway Kia West Service Team

Greenway Kia West responded

Hi Diane, Thank you for the great review! We're so glad you had a positive experience and that our shuttle driver helped make the wait more comfortable. At Greenway Kia West, we take pride in providing professional, friendly service every step of the way. We appreciate your kind words and look forward to assisting you again! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Dear dhat3462, We’re truly sorry to hear about your experience and want to sincerely apologize for the frustration and inconvenience you encountered. What you described does not reflect the level of service or integrity we strive to uphold at Greenway Kia West. Your feedback is being taken seriously, and we are actively reviewing the situation internally. We never intend for any customer to feel unheard, misled, or pressured in any way. If you’re open to it, we would appreciate the opportunity to speak directly and work toward resolving your concerns. Please feel free to contact our management team at [insert direct phone number or email]. We value every customer’s trust and are committed to doing better. — The Greenway Kia West Team

Greenway Kia West responded

Thank you for the heartfelt 5-star review, Indhira! We’re so glad to hear that Brad and the entire team at Greenway Kia West took great care of you. From fixing your vehicle to returning it clean, we’re proud to deliver service that goes the extra mile. Your kind words and gratitude mean the world to us—we truly appreciate you! —Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the incredible 5-star review, Milton! We're honored by your kind words and thrilled to hear that your experience at Greenway Kia West has been so positive and memorable. Our team is dedicated to making every customer feel valued through friendly service, transparent pricing, and ongoing care. Your appreciation means everything to us—we're grateful for your trust and look forward to serving you again! —Greenway Kia West Team

Greenway Kia West responded

Thank you for your feedback, Ron. While we're glad to hear your vehicle issue was resolved in a timely manner, we sincerely apologize for the lack of communication during the process. That’s not the level of service we aim to provide. We’re currently working on improving our communication systems and response times to make sure every customer receives timely updates and support. Your experience helps us identify where we need to improve, and we appreciate you bringing it to our attention. We hope to provide you with a much smoother experience on your next visit. — Greenway Kia West Service Team 🛠️📞

Greenway Kia West responded

Thank you, Luis! We’re honored to be called the best dealer in Central Florida—and we agree, Gabriel is truly one of the best! We're thrilled you had a fast and top-notch service experience. We appreciate your support and look forward to seeing you again soon! — Greenway Kia West Team 🚗🌟

Greenway Kia West responded

Thank you for sharing your experience with us at Greenway Kia West! We're delighted to hear that our manager and team provided efficient service in a comfortable environment. We appreciate the commendation on cleanliness and customer care, and we're here if you need anything else!

Greenway Kia West responded

We're delighted to hear that Brett provided clear and upfront service during your visit at Greenway Kia West. Thanks for sharing your experience, and we look forward to serving you again!

Greenway Kia West responded

Here at Greenway Kia West, we always value and appreciate our customers' feedback. Thank you, Wanda!