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Brett Sopocy
Brett Sopocy at Greenway Kia West

Brett Sopocy | Page 19

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.6
189 Reviews
4.6

189 Reviews

Write a Review

189 Reviews of Brett Sopocy

May 14, 2025

Dealership Rating
Employee Rating

It took over an hour for an oil change. When I’ve gone to other dealerships, it takes 1/2 hour when I have an appointment More

by cabinfever9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 21, 2025

Greenway Kia West responded

I apologize for the longer-than-expected wait time during your recent oil change appointment. We aim to provide efficient service, and we will consider your comments for the future. Please reach out if there's anything else we can do to assist you. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 14, 2025

Dealership Rating
Employee Rating

Great service. Easy in and out. Fixed a recall while we were there for oil change. Only regret didn't get a car wash and vacuum. More

by WANDAJ12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

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May 15, 2025

Greenway Kia West responded

Thank you for sharing your experience with Greenway Kia West! We're glad to hear the service was smooth and efficient, and will consider your notes on the car wash for next time. Safe travels ahead!

May 13, 2025

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Employee Rating

Me encantó el trato muy amable fueron muy rápidos y me ayudaron mucho en todo More

by ZULEYKAORTIZ1993
Recommend Dealer
Yes

Other Employees Tagged: Ivan Carpio Pino, Carlos Villa, Damon Tavarez, Gabriel Taurus

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May 19, 2025

Greenway Kia West responded

Hola Zuleyka! Nos contenta saber que su experiencia con el equipo de Greenway Kia West fue positiva. Gracias!

May 13, 2025

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Employee Rating

Very easy process! No issues and everyone was kind and respectful . I will likely use them again for car issues in the future. More

by rachelbradley15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Greenway Kia West responded

Rachel, we're delighted to hear that your experience with Greenway Kia West was smooth and pleasant! We look forward to assisting you again in the future.

May 09, 2025

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Employee Rating

Had to wait I asked that serpentine belt be charged but I was instructed I need engine cleaning which cost a lot hadto put on sunbit, not happy. I referred my daughter to purchase car there I regre More

by WILLIEA2500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 11, 2025

Greenway Kia West responded

It's disappointing to hear about your experience. We strive for transparency in our services, so I apologize if you were left feeling otherwise. Please feel free to reach out directly if there's anything I can do to assist you further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 09, 2025

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Employee Rating

Quick in and out; courteous people, clean facility and convenient location. Will be back for the next scheduled maintenance, thank you! More

by BUCHITO2233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2025

Greenway Kia West responded

We're delighted to hear you had a smooth visit at Greenway Kia West! Our team is committed to providing excellent service in a clean and convenient environment. Looking forward to seeing you for your next scheduled maintenance!

May 08, 2025

Dealership Rating
Employee Rating

They said 15 min and I wait for 2 hrs No give update for the waiting time More

by michellecordero35
Recommend Dealer
No

Other Employees Tagged: Brett Sopocy

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May 09, 2025

Greenway Kia West responded

Michelle, I am sorry for any lack of communication on the wait time and for any inconvenience this may have caused. We strive to offer five-star service, and we will use this feedback to improve for you next time. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 08, 2025

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Employee Rating

$150 fee to tell me what's wrong with my car and still didn't give me a correct answer. Just found another issue. More

by EBONIEJWALKER1
Recommend Dealer
No

Other Employees Tagged: Brett Sopocy

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May 08, 2025

Greenway Kia West responded

Ebonie, I'm sorry to hear about your experience. We strive for transparency and accuracy in our diagnostics, so it's concerning that we didn't meet expectations this time. Please reach out if you'd like us to address any further issues or discuss this matter more thoroughly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 05, 2025

Dealership Rating
Employee Rating

original estimate was $1200, when trying to pick up car I'm told the price is now $1500+. terrible customer service and BAIT AND SWITCH pricing More

by JOE.MCGILL
Recommend Dealer
No

Other Employees Tagged: Brett

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May 06, 2025

Greenway Kia West responded

Joe, I'm sorry to hear about the unexpected price change and your experience with our customer service. We strive for transparency in our pricing, so this feedback is concerning. Please reach out to us directly so we can address this issue further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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