The service department is great would never ever purchase
another car again from them Done with them when it comes to buying another car
another car again from them Done with them when it comes to buying another car
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by BJEROMEW
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 13, 2026 -
Greenway Kia West responded
We are pleased to hear you have had a positive experience with our service team, but we are concerned to hear about your frustration regarding the purchasing side. We would like the opportunity to hear more about your feedback so we can address your concerns. Please visit us or call and ask to speak with me directly.
Anas Lazaar
General Manager
I am overall satisfied with services received on my car
and with Brett Sopocy customer service. He is always helpful when I come to get my car serviced and knowledgeable.
and with Brett Sopocy customer service. He is always helpful when I come to get my car serviced and knowledgeable.
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by latoyaj49
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2026 -
Greenway Kia West responded
Thank you for sharing your positive experience at Greenway Kia West. We are very happy to hear that you are satisfied with the care your vehicle received and that Brett Sopocy provided such helpful and knowledgeable customer service. Our team in Winter Garden is dedicated to providing high-quality care for every guest, and we will be sure to share your praise with Brett. We look forward to seeing you again at our Kia service center for your next maintenance visit in the Orlando area.
Mark Foster Service Manager
Great service and very friendly staff.
The process was easy and stress-free. Highly recommended! Amazing experience!
The process was easy and stress-free. Highly recommended! Amazing experience!
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by depazmery
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 09, 2026 -
Greenway Kia West responded
Thank you for the kind words! We are thrilled to hear that you had an amazing experience and that our staff made the process so easy for you. It is our goal at Greenway Kia West to provide stress-free service for all of our Orlando and Winter Garden neighbors. We look forward to seeing you again for your next visit.
Anas Lazaar, General Manager
Brett was awesome and gave me good advice.
He was on top of my vehicle when it was done he let me know.
He was on top of my vehicle when it was done he let me know.
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by mjchambers2252
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 09, 2026 -
Greenway Kia West responded
Thank you for the positive feedback. We are happy to hear that Brett was on top of your vehicle and provided such helpful advice. It is our goal to provide the best service experience for our neighbors in Orlando and Winter Garden. We will be sure to share your kind words with the team here at Greenway Kia West. We look forward to seeing you again for your next visit.
Mark Foster, Service Manager
My repair was left unfinished.
The oil filter panel was not replaced. Instead of removing one of the panels to do the repair the technician bent it backwards and wedged in the susp
The oil filter panel was not replaced. Instead of removing one of the panels to do the repair the technician bent it backwards and wedged in the suspension and leaving it wedged in there. I was not happy when I realized all of this at 4:00 am the next morning when I was trying to leave town.
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by Fishinkeylargo
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Greenway Kia West responded
We are very sorry to hear about the frustration caused by the condition of your vehicle after your recent visit. This is certainly not the level of workmanship we strive to provide our guests. Please come in to the dealership or call and ask for me directly so that we can address these concerns and resolve this matter for you.
Mark Foster, Service Manager
Service was good.
Just wish who is setting up the appointment has more knowledge of what was going on
Just wish who is setting up the appointment has more knowledge of what was going on
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by Don
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Greenway Kia West responded
Thank you for your feedback regarding your visit. We are glad to hear that the service itself was good. We appreciate your comments about the appointment process as we are always looking for ways to improve our communication. It is our goal to provide a seamless experience for all of our neighbors in Orlando and Winter Garden. We look forward to seeing you again for your next visit at Greenway Kia West.
Mark Foster, Service Manager
I just wish it was explained more like more detailed, I
thought a tune up was maintenance of the car. Brett was nice tho
thought a tune up was maintenance of the car. Brett was nice tho
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by mercedeslegrand
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 09, 2026 -
Greenway Kia West responded
Thank you for your feedback regarding your visit. We are happy to hear that Brett was nice to work with, and we will certainly share your comments with him. We appreciate your input regarding the details of your vehicle maintenance, as it helps us improve how we explain service recommendations to our neighbors in Orlando and Winter Garden. It is our goal at Greenway Kia West to ensure every guest feels fully informed, and we look forward to seeing you again for your next visit.
Mark Foster, Service Manager
Always the best service with this Kia dealership Timely,
kind, engaging, informative, delightfully pleasant experience
kind, engaging, informative, delightfully pleasant experience
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by TYHS728
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 09, 2026 -
Greenway Kia West responded
Thank you for your wonderful feedback. We are thrilled to hear that you always receive the best service and that your experience was timely, informative, and delightfully pleasant. Providing an engaging and kind environment for our neighbors in Orlando and Winter Garden is our top priority at Greenway Kia West. We look forward to seeing you again for your next visit.
Anas Lazaar, General Manager
Brett Sopocy was attentive and listened carefully to my
needs. In addition, the service was completed sooner than expected.
needs. In addition, the service was completed sooner than expected.
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by 3mmm74
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 09, 2026 -
Greenway Kia West responded
Thank you for the positive feedback regarding your recent visit. We are pleased to hear that Brett Sopocy was attentive to your needs and that your service was completed sooner than expected. It is our goal at Greenway Kia West to provide efficient and thoughtful care for all of our neighbors in Orlando and Winter Garden. We will be sure to share your kind words with Brett and the rest of the team, and we look forward to seeing you again for your next visit.
Mark Foster, Service Manager
He Did a very good job very respectful and informative
and i appreciate that and his supervisor was great also well informed and knowledgeable and helpful and I and very grateful
and i appreciate that and his supervisor was great also well informed and knowledgeable and helpful and I and very grateful
More
by jarretelballard
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2026 -
Greenway Kia West responded
Jarret, thank you for the great review! We’re glad to hear your experience was respectful, informative, and helpful, and that both your advisor and their supervisor took great care of you. We truly appreciate your trust, and we’re here anytime you need us at Greenway Kia West in Orlando.
— Mark Foster, Service Manager
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