Tony has been the best service provider that I have
worked with at Kia. However, don’t bring your car in to get serviced if you have aftermarket rims because they’re not trained properly on to handle a
worked with at Kia. However, don’t bring your car in to get serviced if you have aftermarket rims because they’re not trained properly on to handle a simple tire rotation/balance. Mark Foster was rude and basically threw his hands up giving up on me for a simple matter. Making me feel like it’s my problem that I bought rims from another supplier. I’ve stayed up to date on all of my routine maintenance so how is this just NOW an issue and not before? I bought the car in 2023. Super disappointed and upset that I spent that much money on routine maintenance and my car came back in worse condition than when I brought it in. Not to mention it was during the holidays so I didn’t have time to get back there to get it fixed. Here I am almost a month later and still having the same issue because the service team doesn’t know how to put back on hub rings! Save yourself the trouble and go to a dealer who cares about their clients.
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by NONE26
Service Price Transparency
Jan 07, 2026 -
Greenway Kia West responded
NONE26, thank you for taking the time to share this feedback. I’m sorry for the frustration you experienced during your visit, especially during the holidays, and that you left with an ongoing issue. That’s not the experience we want for any customer. I’d like the opportunity to review what happened, address the concern related to the wheel setup/hub rings, and work toward a resolution. Please email me directly at markfoster@greenwayauto.com
with your best contact number and the date of your visit so I can assist you.
— Mark Foster
Service Manager
markfoster@greenwayauto.com
Prompt service.
Customer service like it should be. Glad I am with kia i'd recommend it to anyone
Customer service like it should be. Glad I am with kia i'd recommend it to anyone
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by Jaknas
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Greenway Kia West responded
Jaknas, thank you for the 5-star review! We’re glad you received prompt service and the customer care you deserve. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we’re grateful for the recommendation. We look forward to taking care of you again whenever you need us!
— Mark Foster
Service Manager
markfoster@greenwayauto.com
Very friendly staff They seems very concerned about
fixing your vehicle and getting it back to you very soon
fixing your vehicle and getting it back to you very soon
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by starletta.vinson2121
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Jan 07, 2026 -
Greenway Kia West responded
starletta.vinson2121, thank you for the 5-star review! We’re happy to hear you found our staff very friendly and that our team showed real concern about fixing your vehicle and getting it back to you quickly. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we look forward to helping you again whenever you need us.
— Mark Foster
Service Manager
markfoster@greenwayauto.com
The atmosphere is friendly and welcoming.
Everyone is knowledgeable and prompt to answer questions. They are quick and efficient
Everyone is knowledgeable and prompt to answer questions. They are quick and efficient
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by daburt264
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Jan 07, 2026 -
Greenway Kia West responded
daburt264, thank you for the 5-star review! We’re glad you found the atmosphere friendly and welcoming, and that our team was knowledgeable, prompt with answers, and efficient. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we look forward to helping you again anytime!
— Mark Foster
Service Manager
markfoster@greenwayauto.com
Dropped my vehicle at 10:30 and let Brett know I needed
by 4:00 pm for a trip. He had all my work done and a few special repairs done with time to spare. He's very detailed. Thank you.
by 4:00 pm for a trip. He had all my work done and a few special repairs done with time to spare. He's very detailed. Thank you.
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by winztnwolf
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Dec 30, 2025 -
Greenway Kia West responded
Thank you, winztnwolf, for the 5-star review! We appreciate you choosing Greenway Kia West in Orlando. We’re glad Brett was able to get everything completed within your timeline—including the additional repairs—and that his attention to detail made a difference. Thanks again for trusting us, and we’re here anytime you need us!
— Mark Foster, Service Manager
Smooth and easy process.
Brett was amazing Car was ready in a timely manner and Brett was very knowledgeable
Brett was amazing Car was ready in a timely manner and Brett was very knowledgeable
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by Shelly
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Dec 30, 2025 -
Greenway Kia West responded
Thank you, Shelly, for the wonderful feedback! We appreciate you choosing Greenway Kia West in Orlando. We’re glad your service visit was smooth and easy, that your car was ready in a timely manner, and that Brett was amazing and very knowledgeable throughout the process. We look forward to taking care of you again at your next appointment!
— Mark Foster, Service Manager
Me gustaría seguir haciendo los servicios de mi auto en
Greenway Kia west.
Un buen servicio
Greenway Kia west.
Un buen servicio
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by yulierlabrada329
Verified Customer
Verified Customer
Service Price Transparency
Dec 30, 2025 -
Greenway Kia West responded
¡Gracias, yulierlabrada329! Nos alegra mucho saber que desea seguir haciendo los servicios de su auto en Greenway Kia West en Orlando. Agradecemos su confianza y nos encanta poder brindarle un buen servicio. ¡La esperamos en su próxima visita!
— Mark Foster, Service Manager
Quick experience, timely experience, clean location
Appointment time was honored was in and out as expected
Appointment time was honored was in and out as expected
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by JOSHUALONG81
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Dec 27, 2025 -
Greenway Kia West responded
Thank you for the 5-star review, Joshualong81! We appreciate you choosing Greenway Kia West in Orlando.
We’re glad your visit was quick and timely, that your appointment time was honored, and that you found the location clean. Being in and out as expected is exactly the experience we work hard to deliver.
Thanks again for your trust—we look forward to seeing you at your next service visit!
— Mark Foster, Service Manager
markfoster@greenwayauto.com
Went to another dealership and they tried to sell me
something I didn't need. Took it to your dealership and I had a great experience found the problem and didn't try to sell me anything extra.
something I didn't need. Took it to your dealership and I had a great experience found the problem and didn't try to sell me anything extra.
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by mave33
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2025 -
Greenway Kia West responded
Thank you for the 5-star review, mave33! We truly appreciate you choosing Greenway Kia West in Orlando.
We’re especially glad to hear that after another dealership tried to sell you something you didn’t need, our team was able to find the real problem and take care of it without pushing anything extra. Honest, straightforward service is exactly what we aim for every visit.
Thanks again for trusting us with your vehicle—we look forward to helping you next time you need us!
— Mark Foster, Service Manager
markfoster@greenwayauto.com
My experience with the dealership was excellent from
start to finish. The staff was professional, knowledgeable, and made the entire process smooth and stress-free. They took the time to answer all of m
start to finish. The staff was professional, knowledgeable, and made the entire process smooth and stress-free. They took the time to answer all of my questions and ensured I felt comfortable with my decision. I would definitely recommend them to others.
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by Jovantehazzard
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Dec 27, 2025 -
Greenway Kia West responded
Thank you for the 5-star review, Jovantehazzard! We truly appreciate you choosing Greenway Kia West in Orlando.
We’re glad your experience was excellent from start to finish and that our team was professional, knowledgeable, and made the process smooth and stress-free. It means a lot that we were able to answer all your questions and help you feel comfortable with your decision.
Thank you again for the recommendation—we look forward to helping you again anytime you need us!
— Anas Lazzar, General Manager
anaslazaar@greenwayauto.com
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