Brett Sopocy | Page 7

Greenway Kia West responded

Shailee, thank you for the great review! We’re happy to hear everything went well and that our team was responsive in answering all of your questions. We truly appreciate you choosing Greenway Kia West in Orlando, and we look forward to helping you again whenever you need us. — Mark Foster, Service Manager

Greenway Kia West responded

Sallshr, thank you for the 4-star review and for sharing the feedback. I’m glad you received very good service, but I’m sorry the wait time exceeded what we promised—waiting 3 hours when you were quoted 2 is frustrating, especially for your first maintenance visit. We appreciate you bringing this to our attention, and we’ll use it to improve scheduling and communication so we can meet the time expectations we set. Thank you for choosing us for your service. — Mark Foster, Service Manager

Greenway Kia West responded

Arianna, thank you for the 4-star review and for the detailed feedback. I’m glad your maintenance visit was quick and that Brett was able to get you a new sticker. I’m sorry the oil life wasn’t reset from the previous appointment and that you left unsure whether the oil was rechecked—clear communication and completing those small but important steps should be standard. If you email me your name and the date of your visit, I’ll have our team verify the service notes and make sure everything was completed properly. — Mark Foster, Service Manager

Greenway Kia West responded

GVCDUDE715, thank you for the great review! We’re happy to hear you received excellent care and service, and we truly appreciate your recommendation. I’ll be sure to share your kind words with the team—thank you again for trusting us. — Mark Foster, Service Manager

Greenway Kia West responded

Thank you, Jorianne, for the wonderful review! We truly appreciate you choosing Greenway Kia West in Orlando. We’re glad to hear your dealership experience was efficient and friendly, and it means a lot that you’d recommend us to everyone. Enjoy your new ride, and please reach out anytime we can help! — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Thank you for the feedback, edwin.sanabria. I’m sorry your visit took longer than it should have, and I understand how frustrating it is to find that the tire rotation wasn’t completed. Please email me your name, best phone number, and the date of your visit (and any repair order number if you have it). I’d like to review what happened and make this right. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

NONE26, thank you for taking the time to share this feedback. I’m sorry for the frustration you experienced during your visit, especially during the holidays, and that you left with an ongoing issue. That’s not the experience we want for any customer. I’d like the opportunity to review what happened, address the concern related to the wheel setup/hub rings, and work toward a resolution. Please email me directly at markfoster@greenwayauto.com with your best contact number and the date of your visit so I can assist you. — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Jaknas, thank you for the 5-star review! We’re glad you received prompt service and the customer care you deserve. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we’re grateful for the recommendation. We look forward to taking care of you again whenever you need us! — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

starletta.vinson2121, thank you for the 5-star review! We’re happy to hear you found our staff very friendly and that our team showed real concern about fixing your vehicle and getting it back to you quickly. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we look forward to helping you again whenever you need us. — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

daburt264, thank you for the 5-star review! We’re glad you found the atmosphere friendly and welcoming, and that our team was knowledgeable, prompt with answers, and efficient. Everyone at Greenway Kia West in Orlando truly appreciates your trust, and we look forward to helping you again anytime! — Mark Foster Service Manager markfoster@greenwayauto.com