Brett Sopocy | Page 5

Greenway Kia West responded

I am sorry to hear about the frustration regarding your recent service appointments. It is disappointing to learn of the delay caused by the missing part during your first visit and the lack of communication you experienced during your follow-up appointment. We aim to respect our guests' time, and I apologize for the wait and the unprofessional behavior you described. Please come into the dealership or call and ask for the Service Manager so we can address your concerns and the quality of your experience directly. Mark Foster, Service Manager

Greenway Kia West responded

I am sorry to hear about the damage to your rear bumper and the issues with the subsequent repair. It is disappointing to learn that the paint match and finish did not meet expectations and that this caused you to miss time from work. Please come into the dealership or call and ask for the Service Manager so we can inspect the bumper skin and trim and work toward a proper resolution. Mark Foster, Service Manager

Greenway Kia West responded

It was a pleasure helping you at Greenway Kia West. We are thrilled to hear that you had a great experience with our team in Orlando. While we strive to be efficient, we appreciate your patience regarding the time it took to complete the work after you dropped off your vehicle in Winter Garden. We look forward to seeing you again for your next Kia service center visit. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the kind words regarding your recent visit to our Kia service center Winter Garden. Our team at Greenway Kia West takes great pride in providing professional car maintenance for every vehicle that comes through our doors in Orlando. It is our goal to be the best car dealership in Central Florida by ensuring your vehicle runs smoothly and safely. We look forward to seeing you again for your next Kia oil change or tire rotation. Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your experience with us at Greenway Kia West. We are glad to hear that everything was completed exactly as promised during your visit to our Kia service center Winter Garden. Providing a great experience in Orlando is a top priority for our team. We look forward to seeing you again for your next Kia oil change or tire rotation. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the feedback regarding your recent visit to Greenway Kia West. We are glad to hear that Brett provided good attention and kept you updated with clear information about your car status at our Kia service center Winter Garden. Our team in Orlando takes great pride in professional communication and ensuring every guest has a great experience. We look forward to seeing you again for your next Kia oil change or tire rotation. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the feedback regarding your recent visit to Greenway Kia West. We are glad to hear that Brett provided good attention and kept you updated with clear information about your car status at our Kia service center Winter Garden. Our team in Orlando takes great pride in professional communication and ensuring every guest has a great experience. We look forward to seeing you again for your next Kia oil change or tire rotation. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the kind words regarding your recent visit to our Kia service center Winter Garden. Our team at Greenway Kia West takes great pride in being communicative about the progress of your vehicle and ensuring time efficiency is a top priority for our guests in Orlando. It is our goal to be the best car dealership in Central Florida by providing professional car maintenance for every vehicle that comes through our doors. We look forward to seeing you again for your next Kia oil change or tire rotation. Mark Foster Service Manager

Greenway Kia West responded

We take these concerns seriously and would like the opportunity to address your experience regarding the time spent and the diagnosis of your vehicle. Please visit the dealership or call and ask for me directly so we can discuss this matter further. Mark Foster Service Manager

Greenway Kia West responded

We are pleased to hear you have had a positive experience with our service team, but we are concerned to hear about your frustration regarding the purchasing side. We would like the opportunity to hear more about your feedback so we can address your concerns. Please visit us or call and ask to speak with me directly. Anas Lazaar General Manager