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Brian Bendickson
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485 Reviews
485 Reviews
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485 Reviews of Brian Bendickson
November 15, 2023
Done on time and work completed as promised. Very happy with the service department at LFF! Very happy with the service department at LFF! More
by djshea0
Verified CustomerOther Employees Tagged: Ethan Anderson, Terry Wicklow
Helpful 
November 08, 2023
I made an appointment to have my 2014 Ford Focus checked due to yet another problem with the transmission, that Ford admitted in writing, with the statement the car should be look at if it demonstrates symp due to yet another problem with the transmission, that Ford admitted in writing, with the statement the car should be look at if it demonstrates symptoms consistent with TCM malfunction. My car is including stalling upon acceleration from a stop. I was in communication with Luther 3 times prior to bringing my car in. Not once did anyone tell me that Luther was charging a $150.00 “diagnostic” fee for testing for a code related to TCM. I only learned about this fee once I was at the appointment and my parents drove from out of town to Fargo in two cars because I needed transportation during the time my car was in the shop (when I made the appointment I was told a day or longer depending on if it needed the part). When I checked in, I was told although my car was exhibiting symptoms consistent with TCM and Ford stated the car should be looked at, the charge would be charged. I did ask if the code did not show if the $150.00 included further diagnostic. The answer was no further testing would equal more money. My car is stalling in traffic. That is a safety issue. Ford recommended having the car be looked at if symptoms were present. My parents had taken time off of their schedule to drive a car to Fargo for me to use. I felt completely stuck. My car was operating in a way that caused the potential for an injury to myself or others. Ford themselves sent out the notice to seek diagnosis. For someone with the financial to take a $150.00 hit this would be not a big deal. I am not that person. My budget does not have that wiggle room especially considering there’s an ongoing transmission issue that is increasing in frequency and intensity. And even with that said, my biggest complaint and why I would never recommend Luther to anyone, is the fact that not once was I told about the fee and that it would be charged no matter the outcome of TCM code test. To me that is disrespectful at best and close to unethical if not unethical as a business practice. No, 0 stars reflects my thoughts. My car has had over 20 checks for issues related to the transmission since I purchased in 2016 including a clutch replacement in 2019. I have not yet once had an experience that I would say is positive and equaled respectful customer service. More
by mstolpman
November 05, 2023
Service was great like always never had a bad experience there steve and Brian are amazing there steve and Brian are amazing More
by melanie.parkin1261
Other Employees Tagged: Steve Fisher
November 04, 2023
Seemed very thorough, checked out brakes, transmission, tires as well as checked for any recalls. They also did well communicating issues to me, and also recommendations for possible future work. tires as well as checked for any recalls. They also did well communicating issues to me, and also recommendations for possible future work. More
by DianeDanceDance
Other Employees Tagged: Megan Weninger
October 24, 2023
Excellent employees, excellent work by all their employees. Courtesy is high achievement for the staff employees. Courtesy is high achievement for the staff More
by SKLEINGARN
Other Employees Tagged: Lonnie Hager , Eric Hasbrouck , Steve Fisher , Ryan Kotschevar , James Isaacson , Luki Pusey , Travis Dickinson
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