Brian Burgess | Page 6

Toyota of Scranton responded

JWEST11, Dear JWEST11, We sincerely appreciate you taking the time to share your experience with Brian Burgess and Jim Luyster at Toyota of Scranton. It's wonderful to hear that you hold them in high regard and trust them as your go-to sales team. We take pride in having outstanding individuals like Brian and Jim on our staff. Your kind words mean a lot to us, and we will be sure to pass on your special thanks to both of them. We value your continued support and look forward to serving you and your automotive needs for years to come. If you ever have any questions or require further assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Toyota of Scranton. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Dear Stephanie, Thank you for sharing your feedback about your recent visit to Toyota of Scranton. We genuinely appreciate your input as it helps us improve our services. We're sorry to hear about the delay in getting assistance even though you had provided information about the car you wanted to purchase and your arrival time. Your time is valuable, and we apologize for any inconvenience you experienced in this regard. We will address this matter internally to ensure a more efficient process in the future. We're delighted to hear that once Brian began assisting you, your experience improved, and everything went smoothly. Brian is a valuable member of our team, and we're glad he could provide you with the level of service we strive for. If you have any more insights or suggestions on how we can enhance our service further, please don't hesitate to share them. We're committed to making every customer's experience exceptional, and your input is invaluable in achieving that goal. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear responMIN1955J, Thank you for sharing your feedback about your recent visit to Toyota of Scranton. We genuinely appreciate your input as it helps us improve our services. We're sorry to hear about the delay in getting assistance even though you had provided information about the car you wanted to purchase and your arrival time. Your time is valuable, and we apologize for any inconvenience you experienced in this regard. We will address this matter internally to ensure a more efficient process in the future. We're delighted to hear that once Brian began assisting you, your experience improved, and everything went smoothly. Brian is a valuable member of our team, and we're glad he could provide you with the level of service we strive for. If you have any more insights or suggestions on how we can enhance our service further, please don't hesitate to share them. We're committed to making every customer's experience exceptional, and your input is invaluable in achieving that goal. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DMGORMLEY0202, Thank you so much for choosing Toyota of Scranton for your automotive needs! We truly appreciate your loyalty and your kind words in this four-star review. Our team is dedicated to providing exceptional service and ensuring that every visit to our dealership is a positive experience. We're delighted to hear that you've consistently found the help you needed and were able to find a car that suits your requirements with us. If there is anything specific you feel we could improve upon to earn that coveted fifth star next time, please don't hesitate to let us know. We're always eager to hear feedback from our valued customers. Once again, thank you for your continued support, and we look forward to assisting you in the future. Safe travels and enjoy your new vehicle! Best Regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Billy, We're sorry to hear about your negative experience, but it seems there might be a mix-up in this review. We couldn't find any records of your recent interactions with our sales team, and it appears that you may not be the customer who left this review. At Toyota of Scranton, we take customer feedback seriously, and we are committed to providing excellent service to all our clients. We pride ourselves on our professionalism and integrity, and it's disappointing to hear that someone had a negative experience. If you believe there was a mistake or if you'd like to discuss your experience further, please feel free to reach out to our customer support team. We would appreciate the opportunity to address any concerns and provide assistance to ensure a positive experience for all of our customers. Thank you for bringing this to our attention, and we hope to have the chance to serve you or the rightful customer in the future. Mary Jo Preno Customer Support Team Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Dear VICTORIAD, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had such a positive and enjoyable experience at Toyota of Scranton, especially with Brian as your sales representative. We're delighted that Brian provided you with responsive and knowledgeable assistance without any pressure to make a sale. Your comfort and satisfaction are our top priorities, and we're pleased to know that the buying process was quick and painless for you. Thank you for returning to our dealership for the second time, and for your loyalty. We truly appreciate your trust in us. If there's anything else we can do for you in the future or if you have any questions, please feel free to reach out. We're here to assist you with all your automotive needs. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again whenever you need us. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear AHOL1, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that you found our salesman courteous, cooperative, and instrumental in making your buying experience comfortable. Your opinion means the world to us, and we're thrilled to be considered the best dealership around in your eyes. At Toyota of Scranton, we strive to provide exceptional service and ensure that every customer feels valued and satisfied with their purchase. We're here to assist you with any future automotive needs or questions you may have. If you ever require further assistance or have any feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future, and thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear MMOROSKI0, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We are thrilled to hear that you had a great service and purchase experience with our attentive staff. At Toyota of Scranton, we genuinely value our customers, and it's our goal to ensure that every customer feels valued and appreciated. We're delighted that you felt our team's dedication to working with you on pricing and trade-in costs, and we appreciate your trust in us to make your car-buying experience a smooth and satisfying one. Your feedback means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

AMOEJ57, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that Brian provided excellent assistance and helped you secure a fantastic deal on your new Corolla Cross. Our team is dedicated to ensuring our customers find the perfect vehicle at a great value, and we're delighted that you're already enjoying your new purchase. Your satisfaction is our top priority, and we're here to support you throughout your ownership journey. If you have any questions or need further assistance, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future. Safe travels and enjoy the road ahead in your Corolla Cross! Best regards, Mary Jo Preno Vice President of Guest Experience