Brian Burgess | Page 7

Toyota of Scranton responded

amoej57, Thank you for taking the time to share your positive experience with Brian and your new Corolla Cross at Toyota of Scranton! We're delighted to hear that Brian provided you with excellent service during your car purchase. It's wonderful to know that you're loving your Corolla Cross – it's a fantastic choice! We're thrilled that you're enjoying your new vehicle and that it's meeting your expectations. If you ever need anything in the future or have any questions about your Corolla Cross, please don't hesitate to reach out to us. We're here to assist you every step of the way. Once again, thank you for choosing Toyota of Scranton. We're honored to have you as part of our automotive family. Safe and happy travels in your Corolla Cross! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Hello Rambo, Thank you so much for sharing your wonderful experience at our dealership! We're absolutely delighted to hear that you're enjoying your new vehicle and that our team, from the salesman to the finance department, provided you with such exceptional service. Treating our customers like family is one of our core values, and we're thrilled that you felt that warmth and respect throughout your entire journey with us. Your recommendation means the world to us, and we're grateful for your trust in sending others our way. If you ever need anything else or have more recommendations to make, please don't hesitate to reach out. We're here to assist you whenever you need us. Safe travels in your new vehicle, Rambo, and thank you again for choosing us for your automotive needs! Best regards, Mary Jo and the Toyota of Scranton Team

Toyota of Scranton responded

LGODFREY3, Thank you sincerely for sharing your exceptional experience at Toyota of Scranton! We are truly honored by your kind words and comparisons to ANZDL, an international ocean carrier. Your recognition of our efficiency, cleanliness, and overall quality means the world to us. We're delighted to know that you found our branch to be a cut above the rest and even considered us as a candidate for the prestigious Malcom Baldridge Award. Your high praise motivates us to continue striving for excellence in everything we do. Jason Palmigiano is an invaluable member of our team, and we're thrilled that he made your visit memorable. It warms our hearts to hear that he took care of your car installation needs while ensuring your comfort with refreshments during the wait. Your review inspires us to uphold the standards you've highlighted and to continually exceed your expectations. We genuinely appreciate your trust in us and look forward to serving you with the same level of quality and care in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi Kelly Ann, Thank you for your kind words and for being a loyal customer at Toyota of Scranton! We are thrilled to hear that you consider us the best dealership and have been working with Brian for years. It's always a pleasure to serve you, and we truly appreciate your continued trust and support. Brian is an invaluable member of our team, and we're delighted to know that he has consistently provided you with great service. We take pride in our dedicated staff members who strive to make every customer's experience exceptional. If there is anything specific you'd like to share about your interactions with Brian or any other suggestions you may have, please feel free to let us know. Your feedback helps us continually improve and ensure that we meet and exceed your expectations. Once again, thank you for being a part of the Toyota of Scranton family. We look forward to many more years of serving you and providing you with the best dealership experience. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

2COREGUYS, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your visit to Toyota of Scranton surpassed your expectations and left a lasting impression. At Toyota of Scranton, our primary goal is to provide exceptional customer service and make every interaction a delightful one. It brings us immense joy to know that you found our team to be a pleasure to deal with. We pride ourselves on having a dedicated and friendly staff who always strive to make the car buying process as smooth and enjoyable as possible. Your kind words mean the world to us, and we are honored to have earned your loyalty. We are committed to maintaining this level of service and will do everything we can to continue exceeding your expectations in the future. If you have any further feedback or suggestions on how we can enhance your experience, please do not hesitate to share them with us. We are always open to learning and growing to better serve our valued customers like yourself. Once again, thank you for choosing Toyota of Scranton. We look forward to being your automotive partner for life and providing you with many more pleasant experiences in the years to come. Warmest regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

HAJ92278, We hope this message finds you well. We wanted to extend our heartfelt gratitude for taking the time to share your recent experience at Toyota of Scranton. Your feedback means a lot to us, and we're delighted to hear that you had a great and informative visit! Our team strives to provide exceptional customer service, and it's rewarding to know that you found our manager to be friendly and not pushy. Creating a welcoming and pressure-free environment is one of our top priorities, and we're thrilled that it resonated with you. Your kind words are a testament to our continuous efforts to deliver the best car-buying experience to our valued customers. At Toyota of Scranton, we remain committed to offering top-notch service, expert advice, and high-quality vehicles to meet your needs. If you have any further feedback or questions, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We genuinely appreciate your business and look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Stroudsburg

Toyota of Scranton responded

LOUISMOLINARO, Thank you so much for taking the time to leave us a stellar 5-star review! We're delighted to hear that you had an excellent sales experience at Toyota of Scranton. Brian is truly dedicated to providing exceptional customer service, and we're thrilled that he went above and beyond to help you find the perfect car at a price you loved. At Toyota of Scranton, we strive to make the car-buying process a seamless and enjoyable one, and it's wonderful to know that Brian's efforts made a positive impact on your experience. We'll make sure to pass along your kind words to Brian and acknowledge his outstanding service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

DANVERBECK, Thank you for your positive review! We are delighted to hear that our team at Toyota of Scranton provided you with friendly and professional service. It's great to know that they were able to find a vehicle that suited your budget. We appreciate your feedback and look forward to serving you again in the future. The Sales Team Toyota of Scranton

Toyota of Scranton responded

JKUHAR955, Thank you for sharing your fantastic 5-star sales review of your experience at Toyota of Scranton! We're thrilled to hear that Ahmad provided you with excellent service. It's wonderful to know that he was courteous and took the time to explain everything clearly to you. At Toyota of Scranton, we strive to ensure that our customers have a positive and informative car-buying experience, and we're delighted that Armond delivered on that promise. We'll make sure to pass along your kind words to him and our sales team. We appreciate your recommendation and if there's anything else we can do for you, please don't hesitate to reach out. We look forward to assisting you with any future automotive needs you may have. Thank you once again for choosing Toyota of Scranton! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

XMOLINA671, Thank you for taking the time to complete a 5-star review on your recent buying experience. We are delighted you enjoyed working with our sales team, and they provided excellent service. We hope you enjoy your new vehicle for many miles to come. Thank you for commenting on what it feels like as a customer at our dealership. You felt welcomed by our team, and that is so important to us. We look forward to a long time friendship with you and your family. Thank you for choosing Toyota of Scranton. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton