Brian Burgess | Page 7

Toyota of Scranton responded

Dear VICTORIAD, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had such a positive and enjoyable experience at Toyota of Scranton, especially with Brian as your sales representative. We're delighted that Brian provided you with responsive and knowledgeable assistance without any pressure to make a sale. Your comfort and satisfaction are our top priorities, and we're pleased to know that the buying process was quick and painless for you. Thank you for returning to our dealership for the second time, and for your loyalty. We truly appreciate your trust in us. If there's anything else we can do for you in the future or if you have any questions, please feel free to reach out. We're here to assist you with all your automotive needs. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again whenever you need us. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear AHOL1, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that you found our salesman courteous, cooperative, and instrumental in making your buying experience comfortable. Your opinion means the world to us, and we're thrilled to be considered the best dealership around in your eyes. At Toyota of Scranton, we strive to provide exceptional service and ensure that every customer feels valued and satisfied with their purchase. We're here to assist you with any future automotive needs or questions you may have. If you ever require further assistance or have any feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future, and thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear MMOROSKI0, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We are thrilled to hear that you had a great service and purchase experience with our attentive staff. At Toyota of Scranton, we genuinely value our customers, and it's our goal to ensure that every customer feels valued and appreciated. We're delighted that you felt our team's dedication to working with you on pricing and trade-in costs, and we appreciate your trust in us to make your car-buying experience a smooth and satisfying one. Your feedback means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

AMOEJ57, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that Brian provided excellent assistance and helped you secure a fantastic deal on your new Corolla Cross. Our team is dedicated to ensuring our customers find the perfect vehicle at a great value, and we're delighted that you're already enjoying your new purchase. Your satisfaction is our top priority, and we're here to support you throughout your ownership journey. If you have any questions or need further assistance, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future. Safe travels and enjoy the road ahead in your Corolla Cross! Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

amoej57, Thank you for taking the time to share your positive experience with Brian and your new Corolla Cross at Toyota of Scranton! We're delighted to hear that Brian provided you with excellent service during your car purchase. It's wonderful to know that you're loving your Corolla Cross – it's a fantastic choice! We're thrilled that you're enjoying your new vehicle and that it's meeting your expectations. If you ever need anything in the future or have any questions about your Corolla Cross, please don't hesitate to reach out to us. We're here to assist you every step of the way. Once again, thank you for choosing Toyota of Scranton. We're honored to have you as part of our automotive family. Safe and happy travels in your Corolla Cross! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Hello Rambo, Thank you so much for sharing your wonderful experience at our dealership! We're absolutely delighted to hear that you're enjoying your new vehicle and that our team, from the salesman to the finance department, provided you with such exceptional service. Treating our customers like family is one of our core values, and we're thrilled that you felt that warmth and respect throughout your entire journey with us. Your recommendation means the world to us, and we're grateful for your trust in sending others our way. If you ever need anything else or have more recommendations to make, please don't hesitate to reach out. We're here to assist you whenever you need us. Safe travels in your new vehicle, Rambo, and thank you again for choosing us for your automotive needs! Best regards, Mary Jo and the Toyota of Scranton Team

Toyota of Scranton responded

LGODFREY3, Thank you sincerely for sharing your exceptional experience at Toyota of Scranton! We are truly honored by your kind words and comparisons to ANZDL, an international ocean carrier. Your recognition of our efficiency, cleanliness, and overall quality means the world to us. We're delighted to know that you found our branch to be a cut above the rest and even considered us as a candidate for the prestigious Malcom Baldridge Award. Your high praise motivates us to continue striving for excellence in everything we do. Jason Palmigiano is an invaluable member of our team, and we're thrilled that he made your visit memorable. It warms our hearts to hear that he took care of your car installation needs while ensuring your comfort with refreshments during the wait. Your review inspires us to uphold the standards you've highlighted and to continually exceed your expectations. We genuinely appreciate your trust in us and look forward to serving you with the same level of quality and care in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi Kelly Ann, Thank you for your kind words and for being a loyal customer at Toyota of Scranton! We are thrilled to hear that you consider us the best dealership and have been working with Brian for years. It's always a pleasure to serve you, and we truly appreciate your continued trust and support. Brian is an invaluable member of our team, and we're delighted to know that he has consistently provided you with great service. We take pride in our dedicated staff members who strive to make every customer's experience exceptional. If there is anything specific you'd like to share about your interactions with Brian or any other suggestions you may have, please feel free to let us know. Your feedback helps us continually improve and ensure that we meet and exceed your expectations. Once again, thank you for being a part of the Toyota of Scranton family. We look forward to many more years of serving you and providing you with the best dealership experience. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

2COREGUYS, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your visit to Toyota of Scranton surpassed your expectations and left a lasting impression. At Toyota of Scranton, our primary goal is to provide exceptional customer service and make every interaction a delightful one. It brings us immense joy to know that you found our team to be a pleasure to deal with. We pride ourselves on having a dedicated and friendly staff who always strive to make the car buying process as smooth and enjoyable as possible. Your kind words mean the world to us, and we are honored to have earned your loyalty. We are committed to maintaining this level of service and will do everything we can to continue exceeding your expectations in the future. If you have any further feedback or suggestions on how we can enhance your experience, please do not hesitate to share them with us. We are always open to learning and growing to better serve our valued customers like yourself. Once again, thank you for choosing Toyota of Scranton. We look forward to being your automotive partner for life and providing you with many more pleasant experiences in the years to come. Warmest regards, Mary Jo Preno Toyota of Scranton