Brian Burgess | Page 5

Toyota of Scranton responded

Dear HAYDEEMUNOZ34, Thank you very much for taking the time to share your positive experience with us! We are delighted to hear that our team at Toyota of Scranton made you feel welcomed and comfortable throughout your car buying journey. Providing exceptional customer service is our top priority, and we are thrilled that you found everyone to be helpful and kind. Should you have any questions or need assistance in the future, please don't hesitate to reach out to us. We truly appreciate your business and look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you for taking the time to share your experience with us, JERRYS122R! We're thrilled to hear that you found our team knowledgeable and helpful during your visit to Toyota of Scranton. Providing a pressure-free environment and assisting with app setup and finance are top priorities for us. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or need assistance, don't hesitate to reach out. Safe travels! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear CBEDNASH65, Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback. We're thrilled to hear that Brian provided you with exceptional service during your visit to Toyota of Scranton. Delivering straightforward assistance and being genuinely helpful are values we prioritize with each of our customers, and it's wonderful to know that Brian exemplified this during your interaction. We understand that past experiences can influence perceptions, and we're glad that Brian was able to turn things around for you. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to the opportunity to serve you again. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TWOSTREULIS, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found all of our team members to be great and that you had an enjoyable experience. Your kind words mean a lot to us, and we truly appreciate your feedback. At Toyota of Scranton, we strive to provide excellent service to all our customers, and it's fantastic to know that we've met your expectations. If there's anything specific you'd like to highlight or any suggestions you have for us to further enhance our service, please feel free to share. We value your business and look forward to serving you again in the future. Thanks again for choosing Toyota of Scranton! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DOMBROSKIJ523, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're delighted to hear that Brian B provided you with excellent service as your salesperson during your recent used vehicle purchase. It's truly rewarding to have such loyal customers like you and your wife who have chosen Toyota of Scranton for multiple leases over the years. We appreciate your trust and continued support. We're equally pleased to know that our commitment to the community and various organizations has resonated with you. At Toyota of Scranton, we believe in giving back to the community that has been an integral part of our success. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continually enhancing our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Alanna Sarti, Thank you so much for taking the time to share your positive experience with Toyota of Scranton. We are thrilled to hear that you found our dealership to be comfortable, pressure-free, and welcoming. Providing a seamless and enjoyable experience for our customers is a top priority for us. It's fantastic to know that you felt at ease and found our team easy to deal with. We truly appreciate your decision to make the 2-hour drive to choose Toyota of Scranton over other closer dealerships. Your satisfaction is our greatest reward, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to being of service to you in the future, and thank you again for choosing Toyota of Scranton. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

BONEST13, Thank you for sharing your positive 5-star sales experience at Toyota of Scranton. We're dedicated to delivering top-notch service, and it's rewarding to know we hit the mark for you. Your satisfaction is our priority, and we can't wait to assist you in the future. Drive on with that smile! The Sales Team Toyota of Scranton

Toyota of Scranton responded

CGCG7, Wow! We're honored to receive your 5-star review for your sales experience at Toyota of Scranton. Brian is dedicated to making every customer feel valued and satisfied. Thank you for choosing us, and we can't wait to welcome you back when you're ready for your next Toyota adventure! The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear CaptainBioGirl80, Thank you for your glowing review of Toyota of Scranton! We truly appreciate the time you took to share your experience with us, and we're delighted to hear that you found our dealership exceptional. We understand that purchasing a vehicle can be a significant decision, and we're thrilled that our team provided you with a pleasant and non-pushy experience. We're honored that you chose to make the three-hour journey to purchase a vehicle from us and that you would recommend us to others. Customer recommendations are the greatest compliment we can receive. We're also glad to hear that you enjoyed our children's room and cafe; it's our way of making your visit even more comfortable and convenient. We look forward to serving you for all your future vehicle purchases. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels in your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear 717SPYRO, Thank you for taking the time to leave such a positive review about your experience with Brian at Toyota of Scranton. We're delighted to hear that Brian provided you with exceptional service both before and after your car purchase. Our team takes great pride in delivering top-notch customer care, and we're thrilled to know that Brian's efforts made your experience memorable. If you ever have any questions, need assistance with your new vehicle, or require further support, please don't hesitate to reach out. We're here to ensure that your ownership experience with your Toyota is as enjoyable and hassle-free as possible. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Guest Experience Team Toyota of Scranton