Brian Burgess | Page 8

Toyota of Scranton responded

Ralichnie, So sorry to hear of the error in sending a request to complete an online review. We are disappointed to see the 1- star rating. Hope all went well at the time of sale. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JMVANDEM, Thank you for sharing your positive experience with us! We are thrilled to hear that your experience with our dealership was excellent and that Brian, your sales representative, was the best. It is great to know that he was able to make your whole experience effortless and easy. At our dealership, we strive to provide our customers with exceptional service and an enjoyable car buying experience. We are glad that we were successful in achieving this with you, and we appreciate your kind words and recommendation. We will be sure to pass along your compliments to Brian and the rest of our team. Please do not hesitate to reach out to us if you have any further questions or concerns. We look forward to serving you again in the future. Thank you for choosing our dealership for your vehicle purchase. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi DUFFS32, Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that Brian provided you with excellent service and that you enjoyed our waiting area and cafe. We strive to make the car-buying process as easy and enjoyable as possible for our customers, and it sounds like we hit the mark with you. We appreciate your business and look forward to serving you again in the future! All the best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

JKEVRA, Thank you for the 5 star rating on your recent sales experience. We all appreciate you taking the time to offer feedback on your experience. Our goal is to provide a a top-notch experience in a timely manner. We are thrilled you enjoyed working with Brian Burgess and Michael Reilly. thank you for letting us know. We hope to see you at your service visits, and look forward to a long time friendship. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

NICMURPH12, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We all appreciate your comments. We are delighted you enjoyed working with Brian. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Hi Dan, We are thrilled you had an outstanding sales experience. Welcome to the Toyota of Scranton family. We strive to provide the ultimate guest experience at every visit. We appreciate your business and value you as our customer. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Toyota of Scranton responded

COLLINS.ARIANNA, Hi ARIANNA, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We are delighted you enjoyed working with Brian, Howard and our sales team. Thank you for letting us know. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

LAASIA, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with Brian and our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

SCLPROD, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi ABE4UPS, Thank you for taking the time to offer your feedback on your recent buying experience. We all appreciate your efforts. We are thrilled all went well and you enjoyed working with our sales team. Is there anything we could have done differently to earn a 5 star rating? Please let us know. You can call me at 570.702.8776 to further discuss. Please know your feedback is appreciated. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience