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Kayla Charles
Kayla Charles at Mac Haik Chevrolet

Kayla Charles

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.9
136 Reviews
4.9

136 Reviews

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136 Reviews of Kayla Charles

July 11, 2026

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Employee Rating

I moved to Pasadena but I continue to come here because I love ❤️ how y’all treat me🥰 More

by Brandithom187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zane

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Jul 11, 2026

Mac Haik Chevrolet responded

We’re grateful you keep choosing us for your Chevrolet Trailblazer service even after your move to Pasadena. It’s wonderful to know you feel so well looked after, and we look forward to your next visit. That Great Mac Haik Feeling Antione Burks, General Manager

June 19, 2026

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Employee Rating

From the moment I arrived until I left o was taken care of. Every associate I met provided excellent customer service More

by JCK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2026

Mac Haik Chevrolet responded

We’re delighted Kayla and the rest of the team took great care of your Chevrolet Colorado from the moment you arrived until you left. We look forward to helping with your next visit. That Great Mac Haik Feeling Antione Burks, General Manager

June 09, 2026

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Employee Rating

Got there on time, was attended to on time, representative attended to me in a professional way. More

by CAROLINEOGUNGBAYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2026

Mac Haik Chevrolet responded

Thank you for noting how promptly Kayla and our team cared for your Chevrolet Suburban. We’re pleased the service began right on schedule and felt professional. We appreciate your five-star feedback and look forward to serving you again. That Great Mac Haik Feeling Antione Burks, General Manager

June 07, 2026

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Employee Rating

Carlos was amazing and great help. Easy process from checking into service and getting a rental car to checking out. More

by NYLVANTIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Patterson, Jose Rosales, Juan Godinez, James Chatman, Christian Diaz, Carlos Murillo

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Jun 07, 2026

Mac Haik Chevrolet responded

Thank you for praising Carlos and highlighting how smooth everything went. We’re delighted the service check-in, rental process, and final checkout met your expectations. Enjoy your Chevrolet Traverse and let us know anytime we can assist. That Great Mac Haik Feeling Antione Burks, General Manager

June 02, 2026

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Employee Rating

Great experience. Got straight to business. Staff was attentive. Staff offered water and snacks. Cleared up any concerns. More

by MARITZA.TORREZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Mosley, Elizabeth Hellman , Kandiace Martinez

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Jun 02, 2026

Mac Haik Chevrolet responded

It’s wonderful to hear our team addressed your Chevrolet Colorado service promptly and attentively, offering refreshments and clearing up your concerns. Thank you for sharing your experience. We look forward to assisting you again. That Great Mac Haik Feeling Antione Burks, General Manager

May 30, 2026

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I have been with Mac Haik for 20 years with no plans of going ANYWHERE More

by ASJEFF10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Tony McPhail, Jim Cox

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May 30, 2026

Mac Haik Chevrolet responded

Thank you for trusting our team with your Chevrolet Trailblazer for the past 20 years. Kayla and everyone here look forward to continuing to serve you for many more years to come. That Great Mac Haik Feeling Antione Burks, General Manager

May 22, 2026

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Super friendly. Made my oil change quick and easy. Will be coming back for future work More

by Bradleymaddox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Casteel, Frank Trahan, Amber Mosley, Chris Hayden, Carlos Murillo , Kandiace was awesome!

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May 22, 2026

Mac Haik Chevrolet responded

Thank you for sharing your feedback. We’re glad our team provided a friendly and efficient oil change for your Ford. We look forward to helping with any future maintenance. That Great Mac Haik Feeling Antione Burks, General Manager

May 16, 2026

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Employee Rating

My recent Oil Change went very smoothly and quickly. The staff was very pleasant and friendly. They ensure I got an Uber to and from a restaurant while I waited for the oil change service to be compl More

by Carolyn Rachal-Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2026

Mac Haik Chevrolet responded

We’re so pleased your Chevrolet Traverse Limited’s oil change went smoothly and quickly. Kayla and the team were happy to provide friendly service and arrange Uber rides so you could enjoy a meal while we completed the work. That Great Mac Haik Feeling Antione Burks, General Manager

April 27, 2026

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Employee Rating

Fast and friendly service advisor was very professional and able to get me in and out in record time More

by jluengas
Recommend Dealer
Yes

Other Employees Tagged: Amber Mosley

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Apr 27, 2026

Mac Haik Chevrolet responded

Thank you for highlighting our advisor’s prompt and professional approach. We’re pleased your Chevrolet Equinox service was completed so swiftly. We appreciate your 5-star rating and hope to assist you again in the future. That Great Mac Haik Feeling Brian Caldwell, Service Director

April 04, 2026

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Employee Rating

Professional as usual - great service - no upsell - ensured what was required to be be done without adding multiple of non essential adds More

by Jonathan.price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Jim Cox, Billy Cassels, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

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Apr 04, 2026

Mac Haik Chevrolet responded

We appreciate your recognition of our professional service on your Chevrolet Tahoe. We’re glad we could focus solely on necessary maintenance without suggesting any nonessential additions. That Great Mac Haik Feeling Brian Caldwell, Service Director

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