Jim Cox
Jim Cox at Mac Haik Chevrolet

Jim Cox

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.6
165 Reviews
4.6

165 Reviews

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165 Reviews of Jim Cox

September 08, 2026

Dealership Rating
Employee Rating

Quick lube department is very good. Kee is an excellent customer service representative, Tony also goes above and beyond and that is service that is hard to find these days. They whole More

by djboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Tony McPhail

Sep 08, 2026

Mac Haik Chevrolet responded

After more than 25 years of trusting our service department, your ongoing loyalty means a great deal to us. Hearing that our quick lube team delivered standout service and that Tony went above and beyond is sincerely rewarding. We’re glad the service on your Chevrolet Suburban has kept you coming back. That Great Mac Haik Feeling Antione Burks, General Manager

September 05, 2026

Dealership Rating
Employee Rating

Been taking my vehicle here for years. Excellent service and very thorough. My service coordinator, Jim Cox, did a great job xxx usual. More

by randman576
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 05, 2026

Mac Haik Chevrolet responded

Knowing our thorough service has met your expectations year after year is truly rewarding. We’re glad Jim could continue to provide the attentive care you’re accustomed to. Your kind words and five-star rating mean a lot to our service department. That Great Mac Haik Feeling Antione Burks, General Manager

August 28, 2026

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Employee Rating

The Mac Haik service team is absolutely the best! ! If you bought your vehicle there or not you receive exemplary service. And when you do buy a vehicle from Mac Haik, the great service continues and More

by michellelcotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2026

Mac Haik Chevrolet responded

Your note about receiving exemplary service, whether as a buyer or not, highlights the standard we strive for. We’re pleased Jim could provide that level of care during the service on your Chevrolet Tahoe. Knowing you feel remembered long after buying means a lot to our team. That Great Mac Haik Feeling Antione Burks, General Manager

August 21, 2026

Dealership Rating
Employee Rating

Great service advisor Jim, great work by mechanics. Cost is higher for battery than parts store but work at dealership is more trustworthy considering my car is so necessary. The courtesy Uber rides ar More

by ROBINJOYHUTCHISON
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 21, 2026

Mac Haik Chevrolet responded

Your Chevrolet Trailblazer is in capable hands. Hearing that Jim’s guidance and our mechanics’ workmanship earned your trust means a lot to us. Our team is pleased we could offer courtesy Uber rides to keep you moving. That Great Mac Haik Feeling Antione Burks, General Manager

August 15, 2026

Dealership Rating
Employee Rating

Exceeded my expectations. Jim cox with service and Pedro with sales were great. Chris with finance was great also. Would recommend to my friend and family. 10 + More

by lance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pedro De La Cruz, Chris Griffin

Aug 15, 2026

Mac Haik Chevrolet responded

Hearing that we exceeded your expectations on your Chevrolet 2500 purchase means a lot to our team. Pedro in sales, Jim in service, and Chris in finance will be pleased to know how well they assisted you. Thank you for recommending us to your friends and family. That Great Mac Haik Feeling Antione Burks, General Manager

July 27, 2026

Dealership Rating
Employee Rating

Mechanics and Techs are Understaffed and they don't quality check their work. Simple car repairs take too long. Most reps seem to lack the ability to listen to the customer and consistently communicate More

by Cmillerbanks
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Albert Perez= 5 STARS

Jul 28, 2026

Mac Haik Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Antione Burks General Manager 281-596-6359

June 19, 2026

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Employee Rating

The customer service was amazing! Jim was very friendly and attentive. He kept me updated throughout the process. I would highly recommend this location to my friends and family! More

by ROSEMARIE1010
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 19, 2026

Mac Haik Chevrolet responded

Thank you for highlighting Jim’s friendly and attentive approach. We’re glad he kept you informed during your Chevrolet Tahoe service and appreciate you recommending us to friends and family. That Great Mac Haik Feeling Antione Burks, General Manager

June 14, 2026

Dealership Rating
Employee Rating

Very nice experience. Jim Cox was very professional and responsive. We had efficient communications and got all I need. Will definitely return for my service needs. More

by Mengyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2026

Mac Haik Chevrolet responded

Thank you for sharing your positive experience. Jim was professional and responsive, and we’re pleased our communications met your needs. We appreciate your trust in our Chevrolet service and look forward to assisting you again. That Great Mac Haik Feeling Antione Burks, General Manager

June 05, 2026

Dealership Rating
Employee Rating

I’ve been buying and servicing at MacHaik Chevy for 7 years and they never disappointed me. More

by HMYOUSEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Chan, AJ Flores

Jun 05, 2026

Mac Haik Chevrolet responded

Thank you for trusting us with your Chevrolet Equinox for the past seven years. It’s rewarding to know our service team continues to meet your expectations. Jason and the entire crew look forward to your next visit. That Great Mac Haik Feeling Antione Burks, General Manager

May 30, 2026

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Employee Rating

I have been with Mac Haik for 20 years with no plans of going ANYWHERE More

by ASJEFF10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Mac Haik Chevrolet responded

Thank you for trusting our team with your Chevrolet Trailblazer for the past 20 years. Kayla and everyone here look forward to continuing to serve you for many more years to come. That Great Mac Haik Feeling Antione Burks, General Manager

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