Brian Conway

Ladies and Gentlemen, the "old bait and switch" is still alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we wer alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we were interested in the vehicle as described on their site. After two calls, he returned our call around 1 p.m. I explained to him that we were interested in the black one and that we wanted to save some time by filling out any paperwork ahead of time. We then filled out the credit application, which was approved. We told him that we would be there by 6:15 that night to finalize the paperwork and pick up the car. We were seven minutes away from the dealership when he told us that the car had been sold. Obviously upset, we asked that he search other dealers for a black version. After waiting another half-hour, we were told that they could not locate one. Once we arrived at the dealer, we met the Sales Manager, Brian, who informed us that we would have to pick another color vehicle. I expressed my dissatisfaction with Alex not informing us ahead of time that he could not hold the car for us. He then informed us that they don't ever hold cars, news to us up to this point. If we had known that, we would have gone to the dealer immediately, four hours earlier. Brian also used the not-so-calming technique of stating, "I cannot go back in time and change that," and that he was a "problem solver." This, along with no real apology from either of them, probably because they do this all the time, with no remorse. I suggested later that instead of being a problem solver, to be a problem preventer and inform customers that they do not hold cars, so they can plan accordingly. He then tried to appease me by telling me that he was giving us the car at their cost from Toyota, which turned out not to be true. In fact, it was just the MSRP before any additional features, which saved us a whole $459.00. Ultimately, we were left in a position that we had to settle for a different vehicle than we intended. Which, by the way, three days later, is STILL listed on their site as available. This experience is everything we all dread when it comes to buying a car. More

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Well the car is nice, but I can't get them to send me my registration and tags. I've called, texted, emailed - no luck. I'll never buy from them and they get no stars due to customer service. registration and tags. I've called, texted, emailed - no luck. I'll never buy from them and they get no stars due to customer service. More

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Incredible customer service. Vinny and Brian were extremely professional and helped me purchase the exact vehicle I was looking for. Will be returning here for my next vehicle. Vinny and Brian were extremely professional and helped me purchase the exact vehicle I was looking for. Will be returning here for my next vehicle. More

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Amazing service and Ian was a great sales person. He was great and very helpful throughout the process! He also got back to me quickly with any questions that I had. He was great and very helpful throughout the process! He also got back to me quickly with any questions that I had. More

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My purchase met my expectations. Ian was very easy to work with,very informative and helpful. Got great car for great price. Ian was very easy to work with,very informative and helpful. Got great car for great price. More

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First time buying a car from Freehold Toyota, first class dealership,competent,fair and excellent service by dealership,competent,fair and excellent service by More

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Excellent dealership experience. Vincent Vitolo was my salesman and made the experience simple and enjoyable. Vincent Vitolo was my salesman and made the experience simple and enjoyable. More

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Once again Freehold toyota did an amazing job. Been using them for over 20 years and it's always a great experience. Ian is a terrific salesperson and all the managers are wonderful too. Been using them for over 20 years and it's always a great experience. Ian is a terrific salesperson and all the managers are wonderful too. More

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Ms. Ann Kaplan at DCH Freehold Toyota was a joy to work with in my purchase of a 2022 Toyota Camry hybrid XLE. Bottomline: this new Jersey Toyota dealership beat out the competition - including Honda and S with in my purchase of a 2022 Toyota Camry hybrid XLE. Bottomline: this new Jersey Toyota dealership beat out the competition - including Honda and Subaru dealerships. I had begun my search for a midsized/mid-priced sedan using U.S. News, Consumer Reports.com (CR) and Truecar.com. And ultimately identified a sedan (including its vin#) at DCH Freehold Toyota. I first spoke with the Internet Sales Director, Mr. Tom Gordon, to check on pricing; and then met in person with Ann Kaplan to finalize the purchase price (Great Price according to CR) and the factory delivery date (within a week of the purchase). I found the dealership and Ann Kaplan to be welcoming, very knowledgeable about their vehicles, and willing to work with customers who had done their homework on the internet and were pretty certain about the vehicle they were interested in purchasing. More

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Great experience at this dealership. I was able to get the Tacoma I wanted for the price I was looking for. Brian, Vinny and Nick were easy to work with. Highly recommend! I was able to get the Tacoma I wanted for the price I was looking for. Brian, Vinny and Nick were easy to work with. Highly recommend! More

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