Brian Cortes
Brian Cortes at Universal Hyundai

Brian Cortes | Page 5

VIP Loyalty Consultant

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

Contact Me
4.8
61 Reviews

Industry Experience

36 yrs, 7 mos

Specialties & Trainings

Nissan

4.8

61 Reviews

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61 Reviews of Brian Cortes

March 20, 2022

Dealership Rating
Employee Rating

Muy buen trato son muy profecionales en su trab. y complasen al cliente en todo More

by JUANCARLOSMZ2
Price
Recommend Dealer
Yes
Mar 21, 2022

Universal Hyundai responded

Thank you for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 18, 2022

Dealership Rating
Employee Rating

Not happy with the service received. Dropping the ball on a loyal customer was unacceptable, but the apology and recovery was worst. I can assure you that I won’t be coming back to this More

by yamarisrivera7
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simo Bassi, Johnathan Weidner

Apr 04, 2022

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

February 10, 2022

Dealership Rating
Employee Rating

Treat you like family and will do anything to make it happen. Appreciate everyone there great staff. Shoutout to Brian Cortez VIP Manager he did wonderful job and went above & beyond. Great customer serv More

by Gabrieli Mazara M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Writtenberry

Feb 11, 2022

Universal Hyundai responded

It's great to hear that Brian was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Universal Hyundai, Gabrieli. We look forward to having you as one of our valued customers for years to come. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

December 31, 2021

Dealership Rating
Employee Rating

Excellent service excellent personal very courteous, clean, fast with all the process, and the seller was great More

by MHOMAR291590
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Jennifer Cacciola , Luis Arevalo, Jose Barbastefano, darrin diaz, Errol Gillette, Nick Gomez

Jan 01, 2022

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

December 23, 2021

Dealership Rating
Employee Rating

Very Happy with the service and how they treated us. will recomend to others thank you More

by RAFYPAGAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ericmelec Rivera, Jonathan Writtenberry, Belly King

Dec 27, 2021

Universal Hyundai responded

Thank you for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

December 14, 2021

Dealership Rating
Employee Rating

Excelente trato y servicio, sobre todo Brian el vendedor es el mejor de los mejores More

by Eliezer Mojica
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ericmelec Rivera

Dec 14, 2021

Universal Hyundai responded

Thank you for sharing your thoughts about your experience with Brian and our team here at Universal Hyundai. We appreciate your business and hope you enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

December 02, 2021

Dealership Rating
Employee Rating

Organized, customer service was great and sales personnel very efficient. And I’m in love with my new Tucson 2022 Thanks Brian Cortes!!! More

by J.DEJESUS571
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 03, 2021

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Brian had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new 2022 Tucson, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 30, 2021

Dealership Rating
Employee Rating

My third purchase of a automobile always a good feeling the people excellent,Would recommend to a friend More

by RUBENGOMEZ1534
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Jennifer Cacciola , Luis Arevalo, Jose Barbastefano, darrin diaz, Errol Gillette, Nick Gomez

Sep 30, 2021

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 03, 2021

Dealership Rating
Employee Rating

Muy buen servicio la atencion del personal tremenda me ayudaron hasta consegir el carro y pago que yo podia mesenti como famiilia y mi esposa More

by WILFREDOSOTO19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 04, 2021

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 13, 2021

Dealership Rating
Employee Rating

I will loke to tbanks to: Brian, Jonathan and Mr. Robert, Excelent Deal, Thank you so much, I love my car, This my 2nd new card, I will the 3rd if this staff will sell it to me thank you all More

by PATSVDIAZ013
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Redford, Jonathan Writtenberry

Jul 14, 2021

Universal Hyundai responded

Thank you so much for your kind word for Brian, Jonathan and Robert. We appreciate you taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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