Brian Coughlin | Page 4

HONEST, respectful, efficient. I have been a client of Schaller Acura for over two decades for a reason. The service department is far superior in it's practices and competence than I have been a client of Schaller Acura for over two decades for a reason. The service department is far superior in it's practices and competence than any others I have ever patronized since my early twenties. Brian is the leader extraordinaire, with Joe as his number one.. Joe is also great to work with. They are so honest that they have, repeatedly, let me know when work was unnecessary and they also let me know what is coming up and how much to sock away to prepare for it. I also love driving an Acura. These cars have everything you want in a luxury, high performance vehicle. The juice is there when you need it, thanks to the VTech engine. I've driven the deutche snot-mobiles and they have nothing over an Acura. Maybe other people want flash (or despicable consumption), I like to be under the radar, get the same luxury and tech, while saving 15 to 25K, sometimes more. I will be a life long Acura owner and Schaller service department devotee. More

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Returning Customer After leasing many different brands of cars over the least 14 years ,it was a pleasure to return to Schaller Acura and learn that the the same friend After leasing many different brands of cars over the least 14 years ,it was a pleasure to return to Schaller Acura and learn that the the same friendly & very competent people were still there. Terry Lupacchino was a pleasure to work again. Her knowledge of both leasing options and the Acura product line made this an excellent experience for me. More

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Amazing Experience As Always Today I purchased (leased) my second MDX from Schaller Acura!!!! I bought my first MDX there 4 years ago. I loved that car, but then I met the 2019, a Today I purchased (leased) my second MDX from Schaller Acura!!!! I bought my first MDX there 4 years ago. I loved that car, but then I met the 2019, and we were meant to be together. From the moment I walked through the door 4 years ago until the moment I walked out the door today, I have been treated with nothing but kindness, courtesy and respect. I have the utmost respect for every member of that team. Every single person has a smile on their face, is so pleasant to work with, and goes above and beyond to help their customers. In the last 4 years the service team has been out of this world amazing. I have worked with Dave, Joe and Brian the most, but they are all great. Katherine and the other helpful women who have answered the phone and booked my appointments are always so cheerful and kind. And the great guys who drive me a courtesy car every time I have my car serviced are so wonderful and accommodating. Craig even knows my crazy morning routine as a single parent and accommodates his day to work for mine! The service team is top notch and I would never have my car serviced elsewhere. They are trustworthy and honest, they’re not out to get your money. The sales team is also top notch! Big shout out to Jeff Norwood for today! Never an ounce of pressure, always providing you with all of the options. They treat you as a person, not a sale. They take the time to teach you every detail of how your car works and all of the features. A huge applause to Brian Savo in financing! What an amazing guy! So helpful. Explains every step. Deals with the DMV/RMV (has to be awful), and all with a smile on his face. But I’d be remiss if I didn’t give the biggest shout out to James Merrill, the sales manager, and the reason I stepped foot through Schaller’s doors 4 years ago. Truly amazing man! I can honestly say, I don’t see myself ever owning a car other than an Acura or ever purchasing or servicing a car anywhere but Schaller! I’m in for the long haul! Megan H. More

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Always amazing service We just completed the purchase of our fifth Acura from Schaller Acura over the past 10 years. We continue to come back due to the amazing sales staff We just completed the purchase of our fifth Acura from Schaller Acura over the past 10 years. We continue to come back due to the amazing sales staff and the amazing service department. Teri is always fantastic to work with and the entire team make the purchasing process easy and they always treat us fair when it comes to price. There is never a doubt in my mind of where to purchase or service an Acura vehicle, no one around can touch the level of service that you get a Schaller Acura. More

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Great, helpful people I bought my new car from this dealership. The employees are nice and helpful people. I am very happy with and love my new car! I bought my new car from this dealership. The employees are nice and helpful people. I am very happy with and love my new car! More

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Very nice dealership Our salesman Mitch is very welcoming and nice. He was able to answer all of our questions and definitely knows a lot about the cars. Our salesman Mitch is very welcoming and nice. He was able to answer all of our questions and definitely knows a lot about the cars. More

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Great experience! I started my process with sending an email online to inquire about the RDX and received a quick response from Rachel via phone and email that answere I started my process with sending an email online to inquire about the RDX and received a quick response from Rachel via phone and email that answered all of my questions. I proceeded to the dealership to check out the vehicle in person and Mike Uhlman was the main person I dealt with. He took us on a test drive on a great route that enabled me to get a good feel of vehicle. I proceeded with the process to lease the vehicle and he was prompt, informative, kind, and all around great. I will definitely continue to service my car at this dealership as well as refer people I know! More

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2019 Acura RDX A-SPEC I have purchased 8 Acura’s from Schaller over the last 20 years and I keep coming back. The salesman I had worked with in the past was no longer there I have purchased 8 Acura’s from Schaller over the last 20 years and I keep coming back. The salesman I had worked with in the past was no longer there, but I met Mitch Miller when I asked for Rob, and soon I felt like I was dealing with someone I had known for a long time. Brian the finance manager is fair and very easy to work with. The service department is always excellent. I can’t thank Mitch enough for letting me test the car and the electronics before I bought the car, and for he and the dealership for meeting my strange needs and requests. Schaller is the only dealer I visited in pursuit of this car. There was no need to go anywhere else. More

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New Lease Lease was up for renewal and I worked with Jeff & Brian on obtaining new lease. Stellar customer service and extremely patient! I have been waffling Lease was up for renewal and I worked with Jeff & Brian on obtaining new lease. Stellar customer service and extremely patient! I have been waffling on getting a new lease for a few months now. Jeff and Brian worked to get something I was comfortable with. Love the new car! I was not very pleasant to deal with at times but Jeff & Brian were very accommodating and understanding. Joe G. assisted with the financing and was super friendly & thorough explaining all the details. I have been an Acura, specifically a Schaller Acura of Manchester customer for over 25 years. Love the Sales Team and the Service Team are like family to me esp. Dave & Brian. Thank you all for your friendship & support as well as ensuring a relaxing experience. Michele More

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Best customer service around Not only friendly, But very patient. Every question I had came with a quick and accurate answer if not then you could bet Brian Coughlin would get you Not only friendly, But very patient. Every question I had came with a quick and accurate answer if not then you could bet Brian Coughlin would get you that answer in a timely manner and do it with a smile and positivity that is unseen in todays modern business. For sure thanks to people like Brian ill always be going back to Schaller Acura of Manchester. More

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