Brian Cox | Page 2

Excellent experience. Great team - Dave, Scott, Brian and others. Everyone went out of their way to make it a smooth and efficient experience. Thank you for making a diffe Great team - Dave, Scott, Brian and others. Everyone went out of their way to make it a smooth and efficient experience. Thank you for making a difference. More

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Backing up your fellow employee While waiting for my salesperson, I witnessed a customer treat one of your employees (Shaq) with ZERO respect. Shaq was extremely patient and profess While waiting for my salesperson, I witnessed a customer treat one of your employees (Shaq) with ZERO respect. Shaq was extremely patient and professional with him to a point I would not have been. I thought about intervening and decided not to. After 15-20 minutes, Josh came out of his office and stepped into confront this very rude customer. He proceeded to explain that there was no tolerance for disrespect to the sales team. After an exchange of words, the customer left the building. I commend Shaq for his patience with this person and Josh for stepping in to call out the customer on his rude behavior. Once the customer was gone, I told Shaq he did an awesome job with that person and I told Josh how impressed I was he was watching his co-workers back. The customer is NOT always right and this was certainly the case. HIGH FIVE to your sales team! More

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Great Customer Service! We drove over an hour to come to McLaughlin's, rather than look locally. My wife and I were interested in a used Subaru that we heard was available. K We drove over an hour to come to McLaughlin's, rather than look locally. My wife and I were interested in a used Subaru that we heard was available. Kim sent us a video of the car immediately. We asked her to hold the car for us until the next day because we were Very interested. Upon arrival, we were immediately greeted by Brian Cox. We discussed the vehicle, drove it and purchased it! There were a few minor things that needed addressed and every detail was taken care of. When we received the car, it was immaculate! Throughout the entire process, each individual we encountered, Robert in finance and Josh Young, the new car manager, were both efficient, polite and professional. We toured the service department as well, and there is no doubt that We will drive to McLaughlin's for all of our service needs. The team of people at McLaughlin's far exceeded our expectations and we will definitely tell others about our car buying experience! More

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McLaughlin made car buying easy I was honestly quite nervous about the car buying process. It has been years since I've purchased a car. My boyfriend recently purchased a car from I was honestly quite nervous about the car buying process. It has been years since I've purchased a car. My boyfriend recently purchased a car from another dealership in the Quad Cities, and the experience wasn't great. But, Brian Cox and everyone at McLaughlin made the experience much easier than I'd expected. The service was great, they were easy to negotiate with, and all staff were friendly and helpful (and not pushy). I'll be recommending McLaughlin (and Brian!) for sure. More

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Another good buying experience This is our 5th Subaru purchase (Forester, 2 Outbacks and 2 Legacy's). My husband convinced me to purchase the 2018 Legacy with the latest safety fea This is our 5th Subaru purchase (Forester, 2 Outbacks and 2 Legacy's). My husband convinced me to purchase the 2018 Legacy with the latest safety features. I loved the 2015 and didn't think it was possible to like this one better, but I do. The suspension system is different so it rides even better and the cabin is quieter. We have returned due to the quality of the vehicles, quality of the service and employees. Our go-to salesman, Brian Cox, is easy and comfortable to talk with, provides a very complete introduction to the vehicle of our interest with no pressure. Everyone we have been in contact with at McLaughlin has been helpful and efficient. Robert Coronado processed the paperwork very quickly and is also a pleasure to deal with. I like the Reading Room vs the waiting room with the television and consider that a real plus when I go for service. More

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Best experience I've ever had buying a new car. I am a very hard person to sell a car to. I don't like the whole process. HOWEVER, buying our Subaru from Brian was awesome. He was not pushey, he I am a very hard person to sell a car to. I don't like the whole process. HOWEVER, buying our Subaru from Brian was awesome. He was not pushey, he was very knowledgeable, and he was very in tune to our needs. I would recommend him to ANYONE. More

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First Subaru I started shopping for my new wrx about a year ago. After many test drives and a lot of questions I finally decided exactly what I wanted to order. Br I started shopping for my new wrx about a year ago. After many test drives and a lot of questions I finally decided exactly what I wanted to order. Brian put up with me the whole time, ordered my car and had it in the showroom all shined up and ready when it was finally time to pick it up. More

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Excellence! Brian search for the vehicle I wanted and got it to me in time to take advantage of the manufacturer's massive discount on it. He was timely on respon Brian search for the vehicle I wanted and got it to me in time to take advantage of the manufacturer's massive discount on it. He was timely on responses to questions and looked for ways to satisfy my requests. I purchased a Volvo but the website won't let me pick it on this website. More

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Purchase of a Subaru Outback During the process of my purchase I felt Brian was interested in getting into a car that fit my needs and budget. He never made the process feel rush During the process of my purchase I felt Brian was interested in getting into a car that fit my needs and budget. He never made the process feel rushed or uncomfortable. After the purchas he took time to go over all the features in the car before I left and invited me to return to the dealership or call if I have any questions or concerns. I would definitely say this was one of the best car purchases experiences I have had. More

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We are now a 4 car VOLVO family! From Service with Grant to sales with Brian and financing with Joe - I can't say enough wonderful things about their impeccable customer service! I wi From Service with Grant to sales with Brian and financing with Joe - I can't say enough wonderful things about their impeccable customer service! I will tell everyone I know to purchase their cars at McLaughlin Motors!! More

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