Brian Dooley

It was nice meeting the people at the dealership! Nice working with them! It was nice Nice working with them! It was nice More

by davidmunce Verified Customer Verified Customer

Report | Print

I visited this dealership on Saturday, 11/1 curious to test drive a new Tacoma. I had a very reliable car, but was interested in what the Tacoma had to offer. The sales rep, Quincy was great. He was ve test drive a new Tacoma. I had a very reliable car, but was interested in what the Tacoma had to offer. The sales rep, Quincy was great. He was very easy to deal with, answered all my questions and ultimately saved the sale. It was when he pulled the sales "manager" Jeff into the equation that things took a turn for the worse. The definition of a negotiation is a conversation between two parties to achieve a mutually beneficial outcome. Every offer I made to Jeff was met with "No" and absolutely no counter offer. He made it seem like he was doing me a favor when again, I didn't even need the truck. He went so far as to tell me he wasn't going to make money, but we never moved on the sales price. Not wanting to be in his presence anymore, I said, "I have to think about it." He said, "OK" and then left. When Quincy came back I said, 'That guy just lost your sale" to which Jeff uttered "I didn't lose xxxx." Luckily, Quincy calmed me down and pulled in Jeff's boss to have a reasonable conversation. We had a good, respectful negotiation and agreed on terms. I'm sure in the end, Jeff doesn't think about it at all and I'm sure many other customers buckle under his pressure. I would gladly recommend Byers as long as Jeff is out of the equation. More

Report | Print

Shayne. Your team with the new integration of technology are the best of the best! Love the speed of service. Thank you for everything! Your team with the new integration of technology are the best of the best! Love the speed of service. Thank you for everything! More

by rrhite2 Verified Customer Verified Customer

Report | Print

Not honest and up front for financing, sales manager is rude, the general manager does not answer. His phone, was promised that I would get a hold of the owner. Never have. Received a cracked bed mat 3 wee rude, the general manager does not answer. His phone, was promised that I would get a hold of the owner. Never have. Received a cracked bed mat 3 weeks. No contact and I've called them many times. Was supposed to get friends and family discount for financing through Toyota, did not see that and 10 days later they had a 1.9% financing deal. Not up front and honest about stuff and rush you through the process and then tell you to deal with the financing office which said they had nothing to do with overall pricing. Management. There is terrible, and can't get a hold of anybody. More

by jward44421 Verified Customer Verified Customer

Report | Print

Overall a great experience phenomenal people with the focus on the customer. Thanks you team focus on the customer. Thanks you team More

by laj310 Verified Customer Verified Customer

Report | Print

Best Toyota Dealer on the planet. Everyone is very good with product knowledge and customer service. I’ve bought 5 cars from this dealer and every experience has been fantastic. As lo Everyone is very good with product knowledge and customer service. I’ve bought 5 cars from this dealer and every experience has been fantastic. As long as I am buying Toyotas, I will be going to Byers Toyota. Highly Recommend Byers Toyota for first time Toyota buyers and repeat Toyota Customers. More

by Isaak Caldwell Verified Customer Verified Customer

Report | Print

Upfront, no pressure, easy to work with, from sales to management to financing. Great experience! management to financing. Great experience! More

by molliezinser Verified Customer Verified Customer

Report | Print

This is the seventh (7) vehicle I have purchased vehicle from Byers Toyota. I will return for the eighth (8). from Byers Toyota. I will return for the eighth (8). More

by pandjbaker Verified Customer Verified Customer

Report | Print

Amazing experience. Staff was incredibly helpful, and informative. I LOVE my new car, and would definitely buy from them again. Staff was incredibly helpful, and informative. I LOVE my new car, and would definitely buy from them again. More

by desireemurph Verified Customer Verified Customer

Report | Print

Very easy to work with and all personnel were very pleasant. Great location and great prices! pleasant. Great location and great prices! More

by CARSOURCE10 Verified Customer Verified Customer

Report | Print