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Brian Jones

Overview Reviews (128) Inventory (466)

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Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.9

128 Reviews

4.9

128 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (128) Inventory (466)

128 Reviews of Brian Jones

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October 02, 2025

Dealership Rating

Employee Rating

Went in for a routine oil change and tire rotation with no appointment, Brian took good care of me and had me in and out within a reasonable amount of time. no appointment, Brian took good care of me and had me in and out within a reasonable amount of time. More

by DIGIANNANTONIJ89

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Jones

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Oct 02, 2025 -

Greenway Kia West responded

Hi DIGIANNANTONIJ89, thank you for visiting the Greenway Kia West Service Center for your oil change and tire rotation. We’re glad Brian was able to take care of you quickly—even without an appointment. Our Certified Kia technicians in Orlando are here to help with everything from routine maintenance to warranty repairs, always using OEM parts to keep your Kia running strong in Central Florida. We look forward to seeing you at your next service visit! — Mark Foster, Service Manager markfoster@greenwayauto.com

October 01, 2025

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Employee Rating

The customer service on the day of the visit was top tier! I was able to get one commentary drop off and pick up while the oil change was being completed! 💕 tier! I was able to get one commentary drop off and pick up while the oil change was being completed! 💕 More

by MISDETERMINED0987

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2025 -

Greenway Kia West responded

Hi MISDETERMINED0987, thank you for sharing your experience with the Greenway Kia West Service Center. We’re thrilled to hear that our team provided top-tier customer service and that the courtesy drop-off and pick-up made your oil change easy and convenient. Our Certified Kia technicians in Orlando are here to keep your Kia running at its best, whether it’s routine maintenance or warranty repairs. We look forward to welcoming you back for your next service visit in Central Florida! — Mark Foster, Service Manager markfoster@greenwayauto.com

October 01, 2025

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Employee Rating

EXCELLENT SERVICE, FAST, RELIABLE, REMEMBERED MY NAME, VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE More

by bodyshop16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Charles Ward, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

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Oct 01, 2025 -

Greenway Kia West responded

Thank you for the fantastic 5-star review! We’re glad to hear our team delivered fast, reliable service and even finished your vehicle ahead of schedule. It’s always our goal to make every visit a great Kia service experience in Orlando. We look forward to helping you again! — Mark Foster, Service Manager

October 01, 2025

Dealership Rating

Employee Rating

Paid close attention to my car issues. Did everything he could to accommodate me and expedite the service order. Did everything he could to accommodate me and expedite the service order. More

by pjnievescpa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keiara Lluberes

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Oct 01, 2025 -

Greenway Kia West responded

Thank you for the 5-star review! We’re glad our team was able to pay close attention to your concerns and expedite your service. It’s always our goal to provide a smooth and reliable Kia service experience in Orlando. We look forward to serving you again. — Mark Foster, Service Manager

October 01, 2025

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Employee Rating

Awesome awesome awesomeness and so many other things that are in your life and that you are doing are in your life and that you are doing More

by cmfflem03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Charles Ward, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

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Oct 02, 2025 -

Greenway Kia West responded

Hi cmfflem03, thanks for the awesome five-star shout-out! We’re proud to serve drivers across Orlando and Central Florida here at Greenway Kia West—whether it’s finding the right new Kia, certified pre-owned, or keeping your vehicle running strong at our Kia Service Center. We appreciate your support and look forward to seeing you again! — Anas Lazaar, General Sales Manager anaslazaar@greenwayauto.com

October 01, 2025

Dealership Rating

Employee Rating

Was not updated on any progress or any status of the vehicle during the time of service only received notification when it was time to be picked up. Car was dirtier than when left there and passenger se vehicle during the time of service only received notification when it was time to be picked up. Car was dirtier than when left there and passenger seat was laid back like someone had been sleeping in the vehicle. More

by gregorysbb

Verified Customer

Recommend Dealer

Other Employees Tagged: Brian Jones

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Oct 01, 2025 -

Greenway Kia West responded

Gregory, I’m very sorry to hear about your recent service experience. Not being kept updated and finding your vehicle in that condition is unacceptable, and I’d like the chance to review this personally. Please email me at markfoster@greenwayauto.com with your visit details or RO number so I can look into this and work toward a resolution. — Mark Foster, Service Manager

September 30, 2025

Dealership Rating

Employee Rating

Great Dealership and location close to my resident, never had to wait for an appointment, always love working with Tony , also l like the service of bringing customers home while their vehicle is being serv had to wait for an appointment, always love working with Tony , also l like the service of bringing customers home while their vehicle is being serviced or work performed and bring customers back for pick up.👍 More

by WILLIE.HOPE2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lana Gault, Tony Nguyen

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Oct 01, 2025 -

Greenway Kia West responded

Willie, thank you for the 5-star review! We’re glad Tony continues to make your visits great and that our shuttle service makes things more convenient. It’s always our goal to provide a smooth and reliable Kia service experience in Orlando. We look forward to serving you again! — Mark Foster, Service Manager

September 29, 2025

Dealership Rating

Employee Rating

Totally Worth The Drive. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. More

by BENTLEY012262

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Charles Ward, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

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Sep 29, 2025 -

Greenway Kia West responded

“Thank you for the 5-star review! We’re glad the drive was worth it and that your car feels like new after service. Keiara will be happy to know her professional and kind care made a difference. At Greenway Kia West in Orlando, our Kia service center is focused on keeping every vehicle performing its best—with a little extra comfort like fresh coffee while you wait. We look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 28, 2025

Dealership Rating

Employee Rating

All the attention, from the first day with Keiara it has been incredible, I will continue taking my cars to this location been incredible, I will continue taking my cars to this location More

by Judvv87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Charles Ward, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

Report | Print

Sep 29, 2025 -

Greenway Kia West responded

Thank you for your 5-star review! We’re so glad to hear that Keiara has provided you with incredible service from day one. At Greenway Kia West in Orlando, our Kia service center is committed to long-term care and earning your trust so you’ll always feel confident bringing your vehicles to us. We truly appreciate your loyalty and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 27, 2025

Dealership Rating

Employee Rating

Super thanke to Kia dealer ship. special thanks to Mr.Brian who took great care of my car.to the rest of the staff THANKS FOR ALL YOUR GREAT WORK.. MAY GOD BLESS ALL.. special thanks to Mr.Brian who took great care of my car.to the rest of the staff THANKS FOR ALL YOUR GREAT WORK.. MAY GOD BLESS ALL.. More

by williebrady46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 29, 2025 -

Greenway Kia West responded

Thank you for your 5-star review and kind words! We’re so glad Mr. Brian took great care of your car and that our staff made the experience a positive one. At Greenway Kia West in Orlando, our Kia service center is committed to excellent care, teamwork, and service that guests can truly count on. We appreciate your blessings and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

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