Brian Jones | Page 13

Greenway Kia West responded

Hi dasque83, I’m sorry to hear that your experience felt stereotypical and did not meet your expectations, even though you liked the vehicles. That’s not the type of car-buying process we want our customers to have. I’d like the opportunity to speak with you directly and learn more about what happened so we can improve. Please contact me at anaslazaar@greenwayauto.com or by phone at your convenience. Respectfully, Anas Lazaar General Sales Manager Greenway Kia West

Greenway Kia West responded

Hi Craig, I’m very sorry to hear that your sales experience left you feeling misled. The behavior you described is not how we want our customers to feel, and I understand your frustration. I’d like the chance to personally review your visit and address your concerns. Please contact me directly at anaslazaar@greenwayauto.com or by phone at your convenience. Respectfully, Anas Lazaar General Sales Manager Greenway Kia West

Greenway Kia West responded

Hi Maine, Thank you for the great feedback! We’re glad to hear that you’ve had a very good experience so far and that our team at Greenway Kia West in Orlando has been respectful and helpful. Providing professional, customer-first care is always our goal, and we look forward to assisting you at your next Kia service appointment. — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Russell, Thank you for the great 5-star feedback! We’re glad to hear that our service agents were friendly and that your visit at Greenway Kia West in Orlando was fast and satisfying. Providing efficient and professional Kia service is always our goal, and we look forward to assisting you again at your next appointment. — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Willie, thank you for the 5-star review! 🌟 We’re happy to hear you appreciate the early appointments and the friendly, helpful support from our Service Advisors. It’s great to know that Brian, Lana, Tony, and our management team are delivering the professional, timely care you deserve. We’ll be sure to share your kind words with them. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review! 🌟 We’re glad to hear Brian provided great service and that our team was able to quickly take care of your recall. We’ll be sure to share your kind words with him. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review! 🌟 We’re glad to hear your advisor was helpful and communicative, and that you enjoyed the amenities we provide while you waited. We appreciate your trust and look forward to serving you again. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review! 🌟 We’re so glad to hear Brian made your service visit smooth and stress-free, even on your lunch break. It’s great to know you felt well-informed and supported throughout the process. We’ll be sure to pass along your kind words to Brian and the rest of the team! — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review! 🌟 We’re glad to hear everything went well with your visit. We also appreciate your feedback on wait times and cleaning convenience — it helps us see where we can improve the experience. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for sharing your experience. I’m glad the deal itself was straightforward, but I’m very sorry for the long wait, incomplete cleaning, and the fuel issue at delivery. That’s not the standard we want for our customers, and I’d like the chance to make this right. Please contact me directly at anaslazaar@greenwayauto.com so we can review what happened and address your concerns. — Anas Lazaar, General Sales Manager | anaslazaar@greenwayauto.com