Brian Jones
Brian Jones at Greenway Kia West

Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.9
122 Reviews
4.9

122 Reviews

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122 Reviews of Brian Jones

September 30, 2025

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Employee Rating

Great Dealership and location close to my resident, never had to wait for an appointment, always love working with Tony , also l like the service of bringing customers home while their vehicle is being serv More

by WILLIE.HOPE2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lana Gault, Tony Nguyen

September 29, 2025

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Totally Worth The Drive. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. More

by BENTLEY012262
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

“Thank you for the 5-star review! We’re glad the drive was worth it and that your car feels like new after service. Keiara will be happy to know her professional and kind care made a difference. At Greenway Kia West in Orlando, our Kia service center is focused on keeping every vehicle performing its best—with a little extra comfort like fresh coffee while you wait. We look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 28, 2025

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All the attention, from the first day with Keiara it has been incredible, I will continue taking my cars to this location More

by Judvv87
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

Thank you for your 5-star review! We’re so glad to hear that Keiara has provided you with incredible service from day one. At Greenway Kia West in Orlando, our Kia service center is committed to long-term care and earning your trust so you’ll always feel confident bringing your vehicles to us. We truly appreciate your loyalty and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 27, 2025

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Super thanke to Kia dealer ship. special thanks to Mr.Brian who took great care of my car.to the rest of the staff THANKS FOR ALL YOUR GREAT WORK.. MAY GOD BLESS ALL.. More

by williebrady46
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

Thank you for your 5-star review and kind words! We’re so glad Mr. Brian took great care of your car and that our staff made the experience a positive one. At Greenway Kia West in Orlando, our Kia service center is committed to excellent care, teamwork, and service that guests can truly count on. We appreciate your blessings and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 26, 2025

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⭐⭐⭐⭐⭐ 5 stars for Kia Service Exceptional service from Briant and Mr. Gabriel! From the very beginning, they were friendly, professional, and attentive to every detail. They took the time to explain ever More

by Daigridcols
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gabriel Taurus

Sep 29, 2025

Greenway Kia West responded

Thank you for the wonderful 5-star review! We’re thrilled to hear that Briant and Mr. Gabriel provided such exceptional service—professional, attentive, and focused on clear communication. It’s great to know you appreciated the excellent pricing and fast, hassle-free delivery as well. At Greenway Kia West in Orlando, our Kia service center is dedicated to responsibility, customer care, and stress-free maintenance from start to finish. We truly value your recommendation and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 26, 2025

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Communication is outrageously terrible. My car was there for 2 days and I was NEVER contacted about a single thing wrong with my car, or anything. More

by srairwalk
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Recommend Dealer
No

Other Employees Tagged: Charles Ward

Sep 29, 2025

Greenway Kia West responded

I’m very sorry to hear about the lack of communication during your recent visit. Keeping our customers informed is essential, and we clearly fell short this time. I would like to personally review what happened and work to ensure this doesn’t happen again. Please contact me directly at markfoster@greenwayauto.com so I can address this with you. — Mark Foster, Service Manager

September 25, 2025

Dealership Rating
Employee Rating

Excellent The service was really great and Brian was really helpful And for sure I'll recommend the service and Brian More

by PABLIN.9224
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Sep 29, 2025

Greenway Kia West responded

Thank you for your 5-star review! We’re thrilled to hear that Brian was so helpful and that your service experience was excellent. At Greenway Kia West in Orlando, our Kia service center is dedicated to providing great care that earns recommendations from guests like you. We truly appreciate your feedback and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 25, 2025

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Employee Rating

Very bad experience the last visit, my appointment was at 7:15 am, the service promise of the gentleman who attended was to deliver the vehicle at 9:00 am, finally they did not deliver it at 9:30 am. I do ma More

by giovanycaro191
Service Price Transparency
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Service Communication
Recommend Dealer
No
Sep 29, 2025

Greenway Kia West responded

I’m very sorry to hear about the delay during your last visit and the inconvenience it caused. We understand that keeping appointment times is important, especially when you have work and other responsibilities. Please contact me directly at markfoster@greenwayauto.com so I can review what happened and work on improving your future service experience. — Mark Foster, Service Manager

September 25, 2025

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Brian takes great care of me and my car. Waiting room is clean and functional. Service is prompt and timely with the car returned as clean or cleaner than sent in. Dealership is clean and mo More

by Kevin B.
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

Thank you, Kevin, for your detailed 5-star review! We’re glad to hear that Brian always takes great care of you and your car, and that you enjoy our clean, modern dealership with a comfortable waiting area featuring TV and Wi-Fi. At Greenway Kia West in Orlando, our Kia service center is committed to prompt, timely maintenance and returning your vehicle as clean—or cleaner—than when it arrived. We look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 24, 2025

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Brian was very accomodating, even though he was not the one that I was expecting to help me that morming. More

by marlontaasan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

Thank you for your 5-star review! We’re glad Brian was so accommodating and able to assist you, even when he wasn’t the advisor you were originally scheduled with. At Greenway Kia West in Orlando, our Kia service team is committed to making every visit smooth and helpful, no matter who greets you. We appreciate your feedback and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

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