Brian Lehmann

Dear General Manager, I am writing to express my deep disappointment regarding my recent purchase of a 2026 Hyundai Kona from your dealership. When I purchased the vehicle, I was informed that there w disappointment regarding my recent purchase of a 2026 Hyundai Kona from your dealership. When I purchased the vehicle, I was informed that there was an open recall requiring a replacement part. I was told the repair would take approximately 10 days to two weeks before I could take delivery of the vehicle. Based on that information, I agreed to move forward with the purchase. Since then, I have received very little communication. I had to repeatedly contact the dealership myself just to ask for updates, and each time I received different or vague answers. Today, I visited the dealership in person seeking a clear timeline. Instead of receiving one, I was told that it could take another two or even three months before the vehicle would be available. Had I been told this before signing the paperwork, I would not have purchased this vehicle. Meanwhile, I have already started making loan payments and paying for insurance on a vehicle that I have never been able to drive. What was even more upsetting was the way I was treated during today’s visit. During a phone conversation with another manager, I was accused of “lying” when I was simply explaining what I had been told during the sales process. I also overheard the manager instructing another employee to “kick them out” if I did not calm down. Being spoken to this way, especially as a customer who is simply asking for honest information, was shocking and completely unacceptable. I understand that recall repairs can sometimes cause delays, and I do not blame the dealership for circumstances beyond its control. However, I do expect honesty, transparency, consistent communication, and respectful treatment. Unfortunately, none of those expectations have been met. I respectfully request that you review my experience, investigate how this situation was handled, and contact me as soon as possible with: * A clear and honest update regarding the status of my vehicle. * An explanation of why I was given conflicting information throughout the process. * A resolution that is fair, considering that I am paying for a vehicle I have not received. * A response regarding the unprofessional treatment I experienced during my visit. I hope your dealership values its customers and will take this complaint seriously. I look forward to hearing from you soon and hope we can resolve this matter professionally. More

by shah_eli_shah Verified Customer Verified Customer

Report | Print

They're the best - handled the service and recall promptly, letting us know it would take a few hours. promptly, letting us know it would take a few hours. More

by m.levin Verified Customer Verified Customer

Report | Print

I did not have a good experience with service. The issues started on the sales side with three deliverables on a new car, including the installation of door protection. I needed to hound the dea The issues started on the sales side with three deliverables on a new car, including the installation of door protection. I needed to hound the dealership to get the deliverables which is poor service to say the least. Once I was able to get attention, service was scheduled to address all three. On the day of service I arrived to learn that it was a mistake to schedule that day as the door protector installer is only at the dealership one day a week, and not on that day. It would have been nice to get a phone call instead of wasting my time. It took too many phone calls and too much time to do what the dealership was contractually bound to provide. The entire experience was especially disappointing as we have purchased five cars from the dealership. We like the Hyundai product but will look for a different dealership. More

by gnewmark Verified Customer Verified Customer

Report | Print

Mindy was amazing and the service was great. It was a pleasant experience and I’m glad I brought my car in It was a pleasant experience and I’m glad I brought my car in More

by skroeze Verified Customer Verified Customer

Report | Print

I shopped around for cars at various dealerships and Gregory Hyundai was the best! Brian was patient and very detailed in his explanations. I would definitely purchase another car from them!! Gregory Hyundai was the best! Brian was patient and very detailed in his explanations. I would definitely purchase another car from them!! More

by rhanson2000 Verified Customer Verified Customer

Report | Print

Great dealership great service. Adrian Gonzalez and Kathy Critzer made sure I received good service . Adrian Gonzalez and Kathy Critzer made sure I received good service . More

by AIRTIX0798 Verified Customer Verified Customer

Report | Print

great service always you are the best. On time and great attention to detail. Great workl On time and great attention to detail. Great workl More

by rlavin1 Verified Customer Verified Customer

Report | Print

The service dept is great. They helped me fix my issues quickly. Friendly and qucik. They helped me fix my issues quickly. Friendly and qucik. More

by nloredo420 Verified Customer Verified Customer

Report | Print

Our experience at Gregory Hyundai was absolutely exceptional from beginning to end. After spending four days testing different vehicles and exploring our options, we can confidently say this dealers exceptional from beginning to end. After spending four days testing different vehicles and exploring our options, we can confidently say this dealership truly stands out because of its people. A huge and sincere thank you to Dan, our sales representative, who went above and beyond in every possible way. Dan was incredibly patient, attentive, knowledgeable, and never once made us feel pressured. He genuinely cared about helping our family make the best decision, and his dedication, professionalism, and servant-hearted attitude made the entire process enjoyable and stress-free. You can tell he doesn’t just sell cars—he builds relationships and creates trust. Gregory Hyundai is blessed to have someone like Dan representing their dealership. We also want to recognize Felix for his kindness, attentiveness, and support throughout the process. The entire team treated us with respect and care, always valuing our time and making us feel welcomed. And a very special thank you to Branko, the Financial Director. Branko made our experience truly unforgettable. The way he served us, guided us, and genuinely cared for our family was beyond anything we expected from a dealership experience. He made us feel valued, cared for, and important—not just as customers, but as people. His integrity, wisdom, professionalism, and personal attention are rare to find today. He is the kind of leader every dealership should hope to have. Because of this incredible team, buying our vehicle became more than just a transaction—it became an experience we will remember and talk about for years to come. If you are looking for a dealership that genuinely cares, serves with excellence, and treats people the right way, we highly recommend Gregory Hyundai. Thank you again, Dan, Felix, and Branko, for making this such a special experience for our family! More

by Cisneros Verified Customer Verified Customer

Report | Print

EVERYTHING WENT SMOOTH TO TEST DRIVING THE CAR TO CREDIT APPLICATION TO PURCHASE. THE AGENT WAS VERY NICE. AND UNDERSTANDING. APPLICATION TO PURCHASE. THE AGENT WAS VERY NICE. AND UNDERSTANDING. More

by RAYMAN1014 Verified Customer Verified Customer

Report | Print