Felix Fitzershtein

Dear General Manager, I am writing to express my deep disappointment regarding my recent purchase of a 2026 Hyundai Kona from your dealership. When I purchased the vehicle, I was informed that there w disappointment regarding my recent purchase of a 2026 Hyundai Kona from your dealership. When I purchased the vehicle, I was informed that there was an open recall requiring a replacement part. I was told the repair would take approximately 10 days to two weeks before I could take delivery of the vehicle. Based on that information, I agreed to move forward with the purchase. Since then, I have received very little communication. I had to repeatedly contact the dealership myself just to ask for updates, and each time I received different or vague answers. Today, I visited the dealership in person seeking a clear timeline. Instead of receiving one, I was told that it could take another two or even three months before the vehicle would be available. Had I been told this before signing the paperwork, I would not have purchased this vehicle. Meanwhile, I have already started making loan payments and paying for insurance on a vehicle that I have never been able to drive. What was even more upsetting was the way I was treated during today’s visit. During a phone conversation with another manager, I was accused of “lying” when I was simply explaining what I had been told during the sales process. I also overheard the manager instructing another employee to “kick them out” if I did not calm down. Being spoken to this way, especially as a customer who is simply asking for honest information, was shocking and completely unacceptable. I understand that recall repairs can sometimes cause delays, and I do not blame the dealership for circumstances beyond its control. However, I do expect honesty, transparency, consistent communication, and respectful treatment. Unfortunately, none of those expectations have been met. I respectfully request that you review my experience, investigate how this situation was handled, and contact me as soon as possible with: * A clear and honest update regarding the status of my vehicle. * An explanation of why I was given conflicting information throughout the process. * A resolution that is fair, considering that I am paying for a vehicle I have not received. * A response regarding the unprofessional treatment I experienced during my visit. I hope your dealership values its customers and will take this complaint seriously. I look forward to hearing from you soon and hope we can resolve this matter professionally. More

by shah_eli_shah Verified Customer Verified Customer

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Candy, the service associate was great! ! When she called to tell me that my car was ready, I asked if they had taken care of an issue and when she looked and noticed that it was not, she go ! When she called to tell me that my car was ready, I asked if they had taken care of an issue and when she looked and noticed that it was not, she got it resolved by the time I got there. Also , Susie, was great and a pleasure to work with. More

by hbcubs1 Verified Customer Verified Customer

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Came in looking for a specific used car I saw on their website. Felix (salesman) helped but did not know the original car we specifically came to look at was already sold to another customer. He did find website. Felix (salesman) helped but did not know the original car we specifically came to look at was already sold to another customer. He did find us another similar car, but that one had some flaws that the original car did not. The finance manager pushed an extended warranty plan that I really did not need. I realize I was buying a used car, but, there was no review of the car’s features before I left the lot. And they only left me a half tank of gas. More

by mandrslavik Verified Customer Verified Customer

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Felix is a good dude. Would buy from again. Very professional experience with him on 7/10 Would buy from again. Very professional experience with him on 7/10 More

by macca74 Verified Customer Verified Customer

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They're the best - handled the service and recall promptly, letting us know it would take a few hours. promptly, letting us know it would take a few hours. More

by m.levin Verified Customer Verified Customer

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Did not show us enough technology in the car! Didn’t even mention place for a purse. Didn’t even mention place for a purse. More

by jwhalen1 Verified Customer Verified Customer

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Mindy was amazing and the service was great. It was a pleasant experience and I’m glad I brought my car in It was a pleasant experience and I’m glad I brought my car in More

by skroeze Verified Customer Verified Customer

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Excellent service. Second to none in their handling of maintenance and repairs. Highly recommended to friends and family Second to none in their handling of maintenance and repairs. Highly recommended to friends and family More

by pjstachowicz Verified Customer Verified Customer

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Great dealership great service. Adrian Gonzalez and Kathy Critzer made sure I received good service . Adrian Gonzalez and Kathy Critzer made sure I received good service . More

by AIRTIX0798 Verified Customer Verified Customer

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Very customer orientated. Financing agreement explained to customer satisfaction. Felix customer agent took time to explain and answer all questions. Financing agreement explained to customer satisfaction. Felix customer agent took time to explain and answer all questions. More

by kstselekis Verified Customer Verified Customer

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