Brian Matthews | Page 4

God is good! To whom it may concern,’ ‘herb chambers’dealership to and to many others like me who understand good services, have nothing less to say than saying To whom it may concern,’ ‘herb chambers’dealership to and to many others like me who understand good services, have nothing less to say than saying Top-Notch Services. I have dealt with many before Brian Matthews, but BMatthews is highly stand alone for his customers satisfaction. His flexibility and communication are needing, as a manager for Herb Chambers car services. Being able to keep a customer’s repeating business is a A- Plus. Eli And Nancy Salomon May God Bless! More

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Absolutely wonderful service. They correctly identified my problem and fixed it really fast. The service manager Brian Matthew’s was friendly, knowledgeable and helpful They correctly identified my problem and fixed it really fast. The service manager Brian Matthew’s was friendly, knowledgeable and helpful More

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The service manager, Brian M, is an insult to this dealership. He tried to intimidate me and succeeded. It's really too bad after a reasonably good start to a bad situation. The engine on my 2015 Lexu dealership. He tried to intimidate me and succeeded. It's really too bad after a reasonably good start to a bad situation. The engine on my 2015 Lexus RX 350 failed (107,900miles) on Rte. 95 as I was driving from RI to Boston. I was towed to Herb Chambers Lexus of Sharon. They diagnosed the problem as the third piston failed and took the engine apart. They said the engine would need to be replaced or rebuilt. The quoted cost of $8600 to replace it was too high so I declined. I found a reputable garage in RI that would replace it for far less. The dealership told me that my car was ready to pick up/get towed. Upon arriving at Herb Chambers Lexus of Sharon to get my car towed to RI, Brian M said the engine was still taken apart. He asked if I wanted to bring the car to RI that way, explaining that it would be easier, and possible less expensive, for the garage to work on. (Not knowing anything about car repair, I agreed. Everyone I spoke to later said this was untrue and highly unusual.) It really it didn't matter if I wanted to engine put back together because the tow truck was well on it way to take the car to RI. The icing on the cake was that, when my car was put on the tow truck, I saw it had several new scratches on the rear door on the driver's side. I told Brian and he got belligerent, saying that they had been there when the car was brought in. That's absolutely false. I know my car very well, I see it every day, and the scratches had not been there. He said he took photos of my car and proceeded to show me a photo with the scratches. How convenient that he had taken that shot. That was not my car's condition when it was brought into the Sharon dealership. He should have owned up to the scratches being done at his shop and he should have repaired them before having me come up to get my car. He said it was his word against mine. Guess who won - Brian M, the intimidating service manager at this dealership. I have already, and will continue to, spread the word about the terrible, demeaning service at this dealership. By the way, Brian M would never have spoken to my husband in the belligerent, dismissive way that he spoke to me. More

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Always a pleasure to service my vehicles at this dealership. Customer service is great from the valet to service advisors and technicians. Thank you Ronni, Maria, Julio and all service dpt team for dealership. Customer service is great from the valet to service advisors and technicians. Thank you Ronni, Maria, Julio and all service dpt team for the great service. More

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excellent service, support, and communication. outstanding service department. competitive pricing with pride in their work! outstanding service department. competitive pricing with pride in their work! More

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I have purchased 3 cars from this dealership over the last 10 years but what keeps me coming back is the service department! I have had very little problems with any of my cars and when I have a problem last 10 years but what keeps me coming back is the service department! I have had very little problems with any of my cars and when I have a problem I like the way your advisers explain what is happening and what they are going to do and what it will cost and I feel like they never take advantage of me like some service department no names given but you know! More

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From the moment you pull in to the moment you pick up. . always above and beyond. Always outstanding service and commitment to excellence. . always above and beyond. Always outstanding service and commitment to excellence. More

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Went in for my 10,000 mile service Ryan was very professional I explain to him a couple of issues and they were fixed. His follow up is amazing. Brian in the parts department where I purchased all w professional I explain to him a couple of issues and they were fixed. His follow up is amazing. Brian in the parts department where I purchased all weather mats from was also great so I wasn’t Johnny. Highly recommended More

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Did not address the issue and were disrespectful. I have concerns if I ever need to return my vehicle to this dealer. I have concerns if I ever need to return my vehicle to this dealer. More

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Excellent service team at HCLEXUS the service department Excellent service team at HCLEXUS the service department was very accommodating and quickly fixed my vehicle, special thank you to Brian Matthews! Excellent service team at HCLEXUS the service department was very accommodating and quickly fixed my vehicle, special thank you to Brian Matthews! More

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