Brian Mello
Brian Mello at Marty's GMC

Brian Mello | Page 9

Digital Marketing

Marty's GMC

5 Kingston Collection Way
Kingston, MA 02364

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4.6
106 Reviews
4.6

106 Reviews

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106 Reviews of Brian Mello

December 09, 2019

Dealership Rating

Thanks Marty's. Always Can Count On You! Marty's was great in repairing my car and had a coupon to make things even less expensive! Thank you to all the service team that helped. More

by Byrnesie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Bob Mitchell , Derek Izzo, Lisa Keohan, John Kesten, Lenny Lima

November 22, 2019

Dealership Rating
Employee Rating

80,000 miles check up I bring my truck in for service when it’s due. They did a oil change and service they also fixed a problem that was worked on 2 other times hopefully More

by Goldfish554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey , Brian kelly

November 01, 2019

Dealership Rating
Employee Rating

Deceptive in every sense of the word! This day and age it shouldn't take lying and being stupid enough to put it in writing. This dealership has a real ruthless employee named Josh, who wi More

by cindys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey

Nov 06, 2019

Marty's GMC responded

Cindy/Ashley, I can't begin to apologize enough that this experience happened to you. I have had the opportunity to read the entire text chain that you had with our internet consultant and you certainly did make every effort to prevent driving over an hour and come away disappointed. For some unexplainable reason Josh was not picking up on the details that needed to be explored and clarified and only focused on scheduling an appointment. Our managers were at a loss for words because this never happens here. That is not to say that there aren't differences of opinion on what may have been stated at another dealership, but again, those items could have been addressed within the email correspondence. In handling this properly you may or may not have come to Marty's, but if you had, there would not have been such a poor experience, We strive constantly to improve and always provide the highest level of service. I regret that we failed you. If you would like to further explore a GMC Sierra I would be happy to do so with you. If given the opportunity I am certain that you would recognize that one person's failure to communicate is not reflective of the rest of our customer focused employees. Kevin Ihlefeld-General Manager

Nov 06, 2019

Marty's GMC responded

Cindy, I truly wish you the best despite your feelings for our dealership. I am not certain where you find any justification for the way in which your daughter was handle because there is none. I have already taken the steps necessary to prevent a similar situation from occurring in the future. Regardless, enjoy your new truck. Best, Kevin Ihlefeld

Nov 06, 2019

cindys responded

Kevin, thank you for the the apology, However you have justified this employee Josh's behavior which is of great disgust! He should be fired. Why would you want this man representing the dealership? Anyway thats your issue. We purchased the truck elsewhere , and were treated beyond professional. I hope this behavior does not continue, and we will make sure everyone we speak to knows ,what a poor managed dealership you have. You never know who your talking or dealing with. He picked the wrong people.

Nov 06, 2019

cindys responded

Good Kevin, I hope josh is in the unemployment line! The end

October 01, 2019

Dealership Rating
Employee Rating

My experience was good I would definitely tell someone about Marty's GMC in kingston mass,marty's GMC kingston sales represent 5 star. Brian, jim,will the best More

by KEVIN-34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Bob Mitchell , Derek Izzo, Lisa Keohan, John Kesten, Lenny Lima, Jim and Brian

September 12, 2019

Dealership Rating

Very Good Came in at lower price than I was quoted , I am very pleased . I will be back again.This was a very good visit. Thank You More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 28, 2019

Dealership Rating

Quick, safety oriented and satisfactory Went in for a problem with my oil pressure gauge, they know exactly what was wrong and fixed it quickly. They pointed out other work that needs to be More

by Gary1056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 19, 2019

Dealership Rating

Oil and filter,Tire Rotation ,Fluids checked and filled People I have dealt with have been very professional and very courteous. Highly Recommend this Dealership .The facility is Spotless and very well laid More

by Bucklee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Keohan, Steve Bradley

August 12, 2019

Dealership Rating
Employee Rating

Nice job Went in for an oil change and tire rotation. Everyone was extremely congeal for a Friday afternoon before closing time. I am very please with all of t More

by Big Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Bob Mitchell , Derek Izzo, Lisa Keohan, John Kesten, Lenny Lima

August 09, 2019

Dealership Rating
Employee Rating

Bradbury Jim the salesman is excellent. I need the second key and Brian said it was not cleaned. I need to get a time for them to clean it. Also I overpa More

by MR.FESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim in sales

August 06, 2019

Dealership Rating
Employee Rating

Happy Lift Second new GMC I've purchased from Marty's. Very happy with sales and service. After purchase I bought their lift kit and had it installed through Mar More

by bradleygtx1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Bob Mitchell , Derek Izzo, Lisa Keohan, John Kesten, Lenny Lima, Sid Dailly the finance dude and Peter in service

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