Brian Rabeau | Page 6

great experience Great sales and service overall experience was very good would recommend other people to purchase vehicle at your dealership very professional and nic Great sales and service overall experience was very good would recommend other people to purchase vehicle at your dealership very professional and nice to deal with More

by CHEVY Verified Customer Verified Customer

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Supporters attitude are pretty good Very nice Supporters attitude are pretty good .Supporters attitude are pretty good Supporters attitude are pretty good Supporters attitude are pretty Very nice Supporters attitude are pretty good .Supporters attitude are pretty good Supporters attitude are pretty good Supporters attitude are pretty good .thanks by the way More

by 1134811897 Verified Customer Verified Customer

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Lost a Customer - Bad Representation of Chevrolet Products I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet 2 years ago. I took it in today for an issue with hard shifting at 11k miles which th I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet 2 years ago. I took it in today for an issue with hard shifting at 11k miles which there is a bulletin out for a fix by updating ECU software. I requested this to be fulfilled. I have been experiencing this issue for some time now as well. Steve Liguori was the Service Advisor who was assigned to assist me with this issue. Upon picking up the vehicle he quoted his Manager (Brian Rabeau) by saying that because of a cold air intake and hi flow catalytic converter on the car they would not honor the warranty on the vehicle because it is not completely stock and that Chevrolet backs this up. The issue was there before the 2 bolt-ons but instead of providing good customer service they preferred to lose a customer and get an honest review from an honest person. Go Honda people but not from this dealership. Their lazy crooks.. More

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Greatest Chevrolet dealership on the planet! Every staff member treated me with respect, didn't waste my time and delivered on everything they promised. No deceptive ads or internet pricing. 100% Every staff member treated me with respect, didn't waste my time and delivered on everything they promised. No deceptive ads or internet pricing. 100% satisfied. I even had a chance to meet the manager, that didn't happen in any other dealership i visited. More

by TKANALEY34 Verified Customer Verified Customer

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Salesman Z and wife Nada Salesman Z and his wife Nada were a pleasure to work with. They made our buying experience enjoyable without any pressure to buy. Both very profession Salesman Z and his wife Nada were a pleasure to work with. They made our buying experience enjoyable without any pressure to buy. Both very professional. More

by Roger Verified Customer Verified Customer

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Very poor technical service and very poo customer service l! I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and was still under warranty (less than a year old) and refusing to replace the battery after multiple roadside breakdowns, I wrote a poor review of their organization that was read by management and they called me to come pick up my truck and refused to do any further work on it. This was confirmed by General Motors Corporate after I filed a complaint with them. More

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Great experiance The folks here are great and very communicative with updates on my vehicles maintenance. They worked to make sure my schedule would fit with the maint The folks here are great and very communicative with updates on my vehicles maintenance. They worked to make sure my schedule would fit with the maintenance. More

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In a sea of bad customer service Ferman Chevrolet shines! The sales manager Andrew was ultra courteous and professional. Frank I. worked hard to make me happy. Jorge Ortiz did a good job. My service manager B The sales manager Andrew was ultra courteous and professional. Frank I. worked hard to make me happy. Jorge Ortiz did a good job. My service manager Brian came over to see me while I was there. I even talked to the general manager. Andre in Finance did a great job as well. Overall excellent experience. I can't say that about several dealerships in the same zipcode. Someone cares about training and customer service at Ferman Chevrolet obviously! Great job! More

by dbs88 Verified Customer Verified Customer

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Much, much, much better I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed t I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed to have done. They took my truck in immediately to accomplish these items and in the meantime I had a chance to speak with both the Service Director and Service Manager. They were both extremely apologetic and assured me they would go through their camera images to find out where the breakdown was and then take the apprpriate action to make sure it wouldn’t happen again. The Director also told me to come to him directly the next time I needed any service and he would handle it to ensure everything is done properly. Honestly, I would have fired whoever was found responsible. So just a word to the wise, IF you do go to here for servicing make sure you double check everything afterwards. Also, ahead of time ask them to save any parts they replaced so they can show them to you afterwards. More

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Repair Service Work on my car was done timely and I was kept well informed on status of work being performed. I also enjoyed waiting in a very clean waiting room. Work on my car was done timely and I was kept well informed on status of work being performed. I also enjoyed waiting in a very clean waiting room. More

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