Brian Rabeau | Page 7

Not like the first time Called on a Saturday to drop off truck, was told no loaners and no rentals come Monday and we will take you to enterprise rent a car and pay for your Called on a Saturday to drop off truck, was told no loaners and no rentals come Monday and we will take you to enterprise rent a car and pay for your rental if its under warranty ( 2018 Chevy Silverado - my third one by the way ). I was a little put off because I work for a living and Mondays is a horrible day. If your open Saturdays why not provide loaners or rentals. The tech I think was Stephen told me I could always go to another dealership. Wow sending customers else where amazing service I show up Monday to the service line where they asked if I had appts I said no I was just told to come. Guy rolled his eyes then left me sitting there for 40 min. Finally some guy came over said you been helped. Nope ! Then left me sitting there another 12 min. Service tech came over took the truck. They took me to enterprise got a car. They fixed the truck turned in my rental and when I got to the window I asked how I got the refund on my rental. The service guys says we don't do that we have loaners .. say what I was told you don't do loaners . Here is the best part and Thank god they have her as an employee. Her name was Seirra not sure if that spelled right. She was the woman behind the check out counter. she asked for my receipt for the rental and walked away. What ever she did she made it happen. Honestly she was the only bright light of my entire visit. I told her I would write a review and let every one know she is the greatest. As for the other techs seemed like the usual say what ever then pass the buck around. More

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Best of the best dealerships What an amazing buying experience. The sales and service department deserve not 5 but 10 Stars. They don’t treat you like you are just a customer..... What an amazing buying experience. The sales and service department deserve not 5 but 10 Stars. They don’t treat you like you are just a customer......they treat you like you’re their “only” customer and more important....they treat you like "family". More

by Tommy F Verified Customer Verified Customer

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Buying a new SUV Great customer service, every body was very professional and courteous with us... it was very easy to select and buy our new SUV, they make our experi Great customer service, every body was very professional and courteous with us... it was very easy to select and buy our new SUV, they make our experience amazing... thanks More

by julio_lopez1225 Verified Customer Verified Customer

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I have bought all my cars from Ferman Chevrolet since 2004. I have bought all my cars from Ferman Chevrolet since 2004 *which includes 5 vehicles* I will shop nowhere else. Ferman Chevrolet has always treated m I have bought all my cars from Ferman Chevrolet since 2004 *which includes 5 vehicles* I will shop nowhere else. Ferman Chevrolet has always treated me with respect and given me great deals. An honest deal for an honest dollar. Why would I go anywhere else. . Robert More

by Robert7709 Verified Customer Verified Customer

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great experience Great sales and service overall experience was very good would recommend other people to purchase vehicle at your dealership very professional and nic Great sales and service overall experience was very good would recommend other people to purchase vehicle at your dealership very professional and nice to deal with More

by CHEVY Verified Customer Verified Customer

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Supporters attitude are pretty good Very nice Supporters attitude are pretty good .Supporters attitude are pretty good Supporters attitude are pretty good Supporters attitude are pretty Very nice Supporters attitude are pretty good .Supporters attitude are pretty good Supporters attitude are pretty good Supporters attitude are pretty good .thanks by the way More

by 1134811897 Verified Customer Verified Customer

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Lost a Customer - Bad Representation of Chevrolet Products I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet 2 years ago. I took it in today for an issue with hard shifting at 11k miles which th I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet 2 years ago. I took it in today for an issue with hard shifting at 11k miles which there is a bulletin out for a fix by updating ECU software. I requested this to be fulfilled. I have been experiencing this issue for some time now as well. Steve Liguori was the Service Advisor who was assigned to assist me with this issue. Upon picking up the vehicle he quoted his Manager (Brian Rabeau) by saying that because of a cold air intake and hi flow catalytic converter on the car they would not honor the warranty on the vehicle because it is not completely stock and that Chevrolet backs this up. The issue was there before the 2 bolt-ons but instead of providing good customer service they preferred to lose a customer and get an honest review from an honest person. Go Honda people but not from this dealership. Their lazy crooks.. More

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Greatest Chevrolet dealership on the planet! Every staff member treated me with respect, didn't waste my time and delivered on everything they promised. No deceptive ads or internet pricing. 100% Every staff member treated me with respect, didn't waste my time and delivered on everything they promised. No deceptive ads or internet pricing. 100% satisfied. I even had a chance to meet the manager, that didn't happen in any other dealership i visited. More

by TKANALEY34 Verified Customer Verified Customer

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Salesman Z and wife Nada Salesman Z and his wife Nada were a pleasure to work with. They made our buying experience enjoyable without any pressure to buy. Both very profession Salesman Z and his wife Nada were a pleasure to work with. They made our buying experience enjoyable without any pressure to buy. Both very professional. More

by Roger Verified Customer Verified Customer

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Very poor technical service and very poo customer service l! I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and was still under warranty (less than a year old) and refusing to replace the battery after multiple roadside breakdowns, I wrote a poor review of their organization that was read by management and they called me to come pick up my truck and refused to do any further work on it. This was confirmed by General Motors Corporate after I filed a complaint with them. More

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