Brian Reinstra | Page 3

Everyone was very friendly from the moment I walked in the door! Would highly recommend this location! the door! Would highly recommend this location! More

by SEJONES1823 Verified Customer Verified Customer

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Very helpful and I will continue to do all my service there for my new Santa Cruz there for my new Santa Cruz More

by Bartlett 40 Verified Customer Verified Customer

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They treat you with respect and value your time to find the best vehicle at the best price. the best vehicle at the best price. More

by DK13816 Verified Customer Verified Customer

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At last the issues 2ith my car was resolved. I thank all the team for doing such a great job. Nancy is an awesome person to work with. I appreciate everything you guys do to help people like me. My thanks a the team for doing such a great job. Nancy is an awesome person to work with. I appreciate everything you guys do to help people like me. My thanks also goes to the finance team for the loan to resolve this issues. More

by kwakuz Verified Customer Verified Customer

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Hunday sucks this engines are going bad with 90 k miles and they have recalls and don’t want to replace my engine wiki go to the media and court about this and they have recalls and don’t want to replace my engine wiki go to the media and court about this More

by duke Verified Customer Verified Customer

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Great customer service! It’s easy to sell someone a car, but not as easy to manage thru issues. Nate did a great job for us. but not as easy to manage thru issues. Nate did a great job for us. More

by marylb222 Verified Customer Verified Customer

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I was lied to about the Corrosion on the dark chrome trim. I was told by Rich and others in the dealership that it was no big deal I just needed to bring it back in and they will fix it (Luther Hyundai trim. I was told by Rich and others in the dealership that it was no big deal I just needed to bring it back in and they will fix it (Luther Hyundai). I worked on this the better part of a month. When they finally got me in they did fix couple of issues. I noticed right away that The trim looked almost worse than it did when I brought it there. There is no communication between sales, service, finance. Before I brought it to the dealership I had a bad experience trying to get answers for the vehicle. No one had a straight answer for anything. I received a call from a lady, her name started with a C. She said that the scratches on the interior of the Front driver side window will not be covered. She said it was on me because there must’ve been “pebbles” in the door. It was cleaned off with just Windex at the end. I was told by Brian, a supposed manager That they would do nothing about the trim. After I went into the managers office and tried to tell them there was a service bulletin and It need to be fixed. Brian then got the car and pulled it up to the dealership by backing it up 50% in the handicap parking spot. I am handicap, this made me very upset. I raise my voice and use the F word and he seemed like it was nothing of a issue. I wish I could attach the pictures. I then tried to have him look at the trim again and explain to me what should be next. He said I should Buy some sort of compound and fix it myself. This is all about the dark chrome trim at this point, and then we got into an argument over what should and shouldn’t be covered. He was agitated and told me “ I’m done with you“ with a very interesting hand Gesture. Mary (regional) Called and said there is a service bulletin and it should be fixed.Rich in the managers will not return my phone calls. I don’t deal well with people that lied to my face and refuse to do what should be done. This is the only dealership I’ve had trouble with. Corporate told me it should’ve been covered, they have no idea why they would refuse covering it. I have an appointment set up at a different dealership and all of the trim is on order. Hopefully just a bad egg for Hyundai and Genesis owners. I can now immensely enjoy my G 70 launch edition. Over and out. More

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I am satisfied. Thanks! Also I resent your minimum word limit and it makes me disinclined to fill out future surveys. limit and it makes me disinclined to fill out future surveys. More

by joel.mueller Verified Customer Verified Customer

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We received excellent information on the status of our lease. As a result we felt we received a great deal on leasing a new car. Paul was fantastic in taking us through the various leasing steps. lease. As a result we felt we received a great deal on leasing a new car. Paul was fantastic in taking us through the various leasing steps. More

by STEVEN.REUTER Verified Customer Verified Customer

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Everyone at this dealership was helpful and took the time to check on us when we walked in. Hector was a great salesperson and took the time to get to know our needs and look into vehicles for us. to check on us when we walked in. Hector was a great salesperson and took the time to get to know our needs and look into vehicles for us. More

by PETERWHIT22 Verified Customer Verified Customer

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