Kylee Richey

Prompt and friendly initial greeting. Had paperwork ready and upon completion of service explained everything very effectively. Had paperwork ready and upon completion of service explained everything very effectively. More

by ANNOBERGFELL Verified Customer Verified Customer

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Great experience. Kept me informed. Upfront about costs and allow me to make a decision whether I want the service or not. Kept me informed. Upfront about costs and allow me to make a decision whether I want the service or not. More

by underwoodscott Verified Customer Verified Customer

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Kaylee was very helpful, courteous and knowledgeable would recommend her. arrested very good job taking care of me as well. would recommend her. arrested very good job taking care of me as well. More

by raymondfinton Verified Customer Verified Customer

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I have a windshield solvent pump that went out 7 weeks ago no replacement part and no answer when it will be in. So sad to own new vehicle and can't get it fixed. I Will NEVER BY ANOTHER GM VEHICLE. What ago no replacement part and no answer when it will be in. So sad to own new vehicle and can't get it fixed. I Will NEVER BY ANOTHER GM VEHICLE. What poor service to the customer. More

by cullen2054 Verified Customer Verified Customer

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I like this dealership! Everyone is friendly and helpful . I would recommend this place to others Everyone is friendly and helpful . I would recommend this place to others More

by CROWBARART Verified Customer Verified Customer

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Went in for a recall on my Traverse. I called in to schedule, provided my VIN and scheduled the following week. (This is my daughter's vehicle for college so it was important that we too I called in to schedule, provided my VIN and scheduled the following week. (This is my daughter's vehicle for college so it was important that we took advantage of her being home over the summer and ready for the fall.)I arrived, and upon check in was informed the part needed for the repair needed to be ordered and it would be 3 weeks before arrival. I explained my confusion as to why this wasn't done when I called for the recall repair to begin with, especially since the VIN was provided to confirm it was part of the recall. No explanation for the lack of awareness. I had rearranged my schedule and my daughter's commitments to drop of the vehicle and be without it for an afternoon. I got a call about 3 weeks later to schedule. I scheduled and asked how long the repair would take so we could plan appropriately. I was told "not even an hour, probaly like 30 min." My daughter brought in the vehicle planning to stay during the repair. Upon check in, she was told 2- 3 hrs. I then left work to pick her up. While en route home, I got a call saying the work was done. This was about 40 mins after her drop off. The individuals working were pleasant and professional but there is a serious lack of consideration for the time of the consumer. I suspect this is a lack of communication on their end, versus intentional. Nonetheless, I would not buy a vehicle from DeHaven or go for a repair except for those necessitated by a recall. More

by voellerc Verified Customer Verified Customer

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Jenny and Kylee are very good at what they do. Very informative, friendly and just good at what they do! Very informative, friendly and just good at what they do! More

by djzemmol Verified Customer Verified Customer

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The van was supposed to get an oil change and tire rotation. Oil change was done. Tire rotation was not. When the van went in tire light was on indicating low tire pressure. It was still on when we go rotation. Oil change was done. Tire rotation was not. When the van went in tire light was on indicating low tire pressure. It was still on when we got it back. I found a screw in the tire I specifically asked them to look at. Apparently they didn't look at the tires or rotate them. More

by eaglescout117 Verified Customer Verified Customer

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Most of the time, I am disappointed with their service, but they are convenient because I live two blocks away. Kylee Richey never informed me why my service was taking so long. It took an hour and a ha but they are convenient because I live two blocks away. Kylee Richey never informed me why my service was taking so long. It took an hour and a half to repair a leaking tire that should have taken at most 30 minutes. I made an appointment for 8 a.m. so I wouldn't be placed on a wait list. Maybe if she had kept me informed about the time, it wouldn't have bothered me so much. More

by KL280 Verified Customer Verified Customer

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Timely and courteous service. Informative, accommodating, and welcoming. I was offered rebate on parts that were needed to be replaced. Informative, accommodating, and welcoming. I was offered rebate on parts that were needed to be replaced. More

by ckral53 Verified Customer Verified Customer

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