Brian Roush | Page 7

Acura of Berlin responded

Hi Ice, Thank you for your feedback and for mentioning Brian’s helpfulness during your visit. I understand how frustrating it can be when your car isn’t running as expected. After diagnosing the issue, we provided recommendations for the necessary repairs. However, since there wasn’t an agreement to move forward with those repairs, the underlying issue wasn’t addressed, which is likely why the vehicle's performance has not improved. We’d be happy to revisit this with you and discuss the next steps to get your vehicle running properly. Please feel free to reach out if you’d like to schedule a follow-up appointment or have any questions about the recommendations. Best regards, Eric Diaz General Manager

Acura of Berlin responded

Matt, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Mark, thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787