Brian Vincente | Page 168

Bad service Unfortunately received bad service 2 hours wait for a simple oil change and service manager didn’t help me at all. Eventually I received a telephone c Unfortunately received bad service 2 hours wait for a simple oil change and service manager didn’t help me at all. Eventually I received a telephone call with an apology so let’s see what happens when the next oil change comes up if not then I bring my business else where. More

by pawel3556 Verified Customer Verified Customer

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From the TOP TO BOTTOM Every time I come for service or to shop cars I always get the best from the owners to the valet parking attendants. And everybody treats you like fa Every time I come for service or to shop cars I always get the best from the owners to the valet parking attendants. And everybody treats you like family..That's why I've been with them for more than 10 yers. More

by titojorgie Verified Customer Verified Customer

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Dodge durango RT Very good customer service, very clear information. For a high level of customer service contact geovani he will put you in the right direction, telli Very good customer service, very clear information. For a high level of customer service contact geovani he will put you in the right direction, telling you what you need to know, simply he is the best. All the saff treat you like they know you for a long time, always smiling. Good people. Very respectful too. Like Geo say 0 prejudgment. More

by MIGUEL4874 Verified Customer Verified Customer

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Transmission problem with 15,000 miles on a 2 year lease Had to wait for 1 week just to look at a transmission. Can’t even give me a loaner car and had to pay for a rental out of my own pocket. Had to wait for 1 week just to look at a transmission. Can’t even give me a loaner car and had to pay for a rental out of my own pocket. More

by tonyng75 Verified Customer Verified Customer

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Grand Cherokee Repair Bayside fixed my Jeep when other mechanic couldn’t. My repair rep Brian kept me informed throughout entire process. I used my extended warranty and Ba Bayside fixed my Jeep when other mechanic couldn’t. My repair rep Brian kept me informed throughout entire process. I used my extended warranty and Bayside worked with my insurance company and advocated for me with the insurance guys. Repairs and recalls corrected. Feels like brand new vehicle. More

by BKHOLMAN14 Verified Customer Verified Customer

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Oil change Service was friendly. Nice enough to serve bagels. Waiting room was comfortable. The wait could have been shorter. Dealer service always take s a whil Service was friendly. Nice enough to serve bagels. Waiting room was comfortable. The wait could have been shorter. Dealer service always take s a while. More

by bobtech1 Verified Customer Verified Customer

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Excellent service! Got an oil change. The staff is friendly and always very nice. They keep you posted on the status and call you once service is completed. Got an oil change. The staff is friendly and always very nice. They keep you posted on the status and call you once service is completed. More

by unabella27 Verified Customer Verified Customer

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grossly expensive after the required services were performed, I learned that I could have had thm done for less than 1/3 of what this dealer charged me. i had always ( after the required services were performed, I learned that I could have had thm done for less than 1/3 of what this dealer charged me. i had always (until now) trusted this service department in the past; but routine maintenance procedures, new spark plugs and a new ignition coil cost me north of $1,600.00. INSANE. The vehicle has about 54,000 miles on the odometer-and I'm beyond disgusted at what these "routine" maintenance procedures cost. The only "routine" I see here is the exploitation of customers' wallets via Planned Obsolescence. More

by mrjoefortine Verified Customer Verified Customer

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Encouraged an appointment for a part that is on back order Service advisors should check if the part needed for service is available before scheduling an appointment. I was scheduled for a 715 am appt 15 miles Service advisors should check if the part needed for service is available before scheduling an appointment. I was scheduled for a 715 am appt 15 miles away from my home on the Friday of the weekend before xmas. I waited roughly 90 minutes after arrival to be asked if I was called informing me the part was in. I spoke with a service advisor the day before to confirm the appt and the only reason why I scheduled the appt to begin with because a service advisor recommended I have the service done. I woke up at 630 am on my off day because i was recommended to come in early to avoid a long wait. I wasted my time, gas, and energy commuting 40 mins in rush hr traffic only to be told the appt which I confirmed the day before didnt have the necessary parts. I feel that service/maintanence is the worst part about having a vehicle. I didnt even make a fuss at the dealership because I was so utterly disappointed with how stupid of a mistake this was. I needed to travel 4 hrs later that day and my trip delayed because of this wasted trip. I could have left 3 hrs earlier if I had not wasted my time at the dealership. 40 mins from home 90 mins in dealership 40 mins back home. More

by Mfrancis21 Verified Customer Verified Customer

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Very bad service I will let all my friends know how bad you are in service and deal with customer and how you treat the people how love Jeep I will let all my friends know how bad you are in service and deal with customer and how you treat the people how love Jeep More

by cartoys_usa Verified Customer Verified Customer

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