Brian Woolery | Page 3

Service manager is a con artist and lies about everything. Charged for service that was covered under warranty but over charged myself and lied about it everything. Charged for service that was covered under warranty but over charged myself and lied about it More

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The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

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Every one was great they listen to u also was no pushed into getting a vehicle into getting a vehicle More

by ROSEYWOLFE672 Verified Customer Verified Customer

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Brian Woolery is the go to guy! Helpful professional and always takes care of my vehicle! The waiting area is clean fully stocked and spacious. Great location to have your vehicle s Helpful professional and always takes care of my vehicle! The waiting area is clean fully stocked and spacious. Great location to have your vehicle serviced. More

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Rebecca was knowledgeable and on top of it. She made the process seem quick and easy. She made the process seem quick and easy. More

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Everyone friendly and helpful. Most processes streamlined Salesman helpful and streamlined paperwork We never got an overview of specific operation of car electronics and that Most processes streamlined Salesman helpful and streamlined paperwork We never got an overview of specific operation of car electronics and that would have been nice More

by cdickens49 Verified Customer Verified Customer

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I will never take my car back for repair work ever again. My car came in because of a Stabilitrak notice on my dash. 2 weeks later and $7385 later I left. 2 weeks later the same thing happened. Our service a My car came in because of a Stabilitrak notice on my dash. 2 weeks later and $7385 later I left. 2 weeks later the same thing happened. Our service advisor Brian W. stated that they could not find an issue and we took it home again after spending another 2 weeks there. Two weeks later for the third time same issue. This time they kept the car 30 days. I must have called Brian W. 10 times. No response. Brian R. the service manager was also unresponsive. I then contacted the GM Brad Wise at least 5 times. No call back. Then I contacted the AGM Jimmy Larkin. He called back once and that was it. 55 days in the shop and all I wanted was for some communication. We paid $7385 of the first visit to find out that they didn't even fix the issue which they stated was a misfire on cylinder 1 and then the third time they said it was a misfire on cylinder 5. You would think for that kind of money it would be fixed. I even called Ferman himself and of course no call back. Worse customer service I ever had in my life. Go elsewhere for any repair work on your car. More

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I went into Chevy to get the Emissions recall done. I didnt have previous issues prior to going in. Apparently Chevy said they changed the O2 sensor and catalylic converter. I had my mechanic check, they didnt have previous issues prior to going in. Apparently Chevy said they changed the O2 sensor and catalylic converter. I had my mechanic check, they did not change my catalylic converter, and also left screws on my exhaust manifold lose and cracked it. I went to them and told them, and Chevy says they never touched my exhaust but who else did? Now they want me to pay $1400. Their trying to rip me off because Im a black single woman. I had to pay out of pocket elsewhere to get it done. Imagine how my how gas I was burning over $100 a week because of Chevy! I have receipts!. I called both the service manager and director with no call back! Crooks! More

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