Brian Woolery | Page 2

I will never take my car back for repair work ever again. My car came in because of a Stabilitrak notice on my dash. 2 weeks later and $7385 later I left. 2 weeks later the same thing happened. Our service a My car came in because of a Stabilitrak notice on my dash. 2 weeks later and $7385 later I left. 2 weeks later the same thing happened. Our service advisor Brian W. stated that they could not find an issue and we took it home again after spending another 2 weeks there. Two weeks later for the third time same issue. This time they kept the car 30 days. I must have called Brian W. 10 times. No response. Brian R. the service manager was also unresponsive. I then contacted the GM Brad Wise at least 5 times. No call back. Then I contacted the AGM Jimmy Larkin. He called back once and that was it. 55 days in the shop and all I wanted was for some communication. We paid $7385 of the first visit to find out that they didn't even fix the issue which they stated was a misfire on cylinder 1 and then the third time they said it was a misfire on cylinder 5. You would think for that kind of money it would be fixed. I even called Ferman himself and of course no call back. Worse customer service I ever had in my life. Go elsewhere for any repair work on your car. More

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I went into Chevy to get the Emissions recall done. I didnt have previous issues prior to going in. Apparently Chevy said they changed the O2 sensor and catalylic converter. I had my mechanic check, they didnt have previous issues prior to going in. Apparently Chevy said they changed the O2 sensor and catalylic converter. I had my mechanic check, they did not change my catalylic converter, and also left screws on my exhaust manifold lose and cracked it. I went to them and told them, and Chevy says they never touched my exhaust but who else did? Now they want me to pay $1400. Their trying to rip me off because Im a black single woman. I had to pay out of pocket elsewhere to get it done. Imagine how my how gas I was burning over $100 a week because of Chevy! I have receipts!. I called both the service manager and director with no call back! Crooks! More

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