Brianna Tozzo | Page 9

I have leased several cars from this dealership without an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise and brought it into the dealership. The service person took it for a ride and said one shock was bad and it would be replaced. When I purchased the car, it had approximately 35,00 miles. My limited knowledge believes shocks should not have to be replaced under normal driving conditions until a minimum of 60,000 miles so I was surprised to learn that was the issue. I suggested perhaps the other shock should be replaced but was told it wasn't necessary. The car was pre-certified, and I thought the dealership must perform a complete inspection of the vehicle before turning it over. My conclusion, this was not done. I have been back three times after for other issues with the car, such as a wheel alignment and a constantly falling off spoiler on the driver's side of the car. However, my latest experience with the dealership was completely unacceptable. I called on Monday, May 15 and told them the car was making noise again and thought it could be the shocks. I also noted I was not comfortable driving it. The earliest I could get a loaner car was on Tuesday May 23, which I understood and, so I limited my driving. Well on Friday May 19 I was going around a curve on a side street and the car started to vibrate and, as a result, the passenger side of the car went up against the guard rail and caused extensive damage. I brought it to an auto body shop, and he said the approximate cost to repair the damages would be approximately $4900.00. When I brought the car in again, I told the service person I believe the shock was bad, and my conclusion was correct. I told her as a result of the bad shock my car hit a guard rail. I was then told the part was on a back order for two weeks and I needed to come pick up my car and bring it back when the part comes in. I once again expressed my concern about driving the car especially since the vibrating incident and she replied the mechanic said it was safe to drive. How can a mechanic say this when it's common knowledge it dangerous to drive with bad shocks. After an email to the service manager, I was able to keep the loaner. I also asked the owner of the dealership to reach out to me but, no surprise, never heard anything from him. This experience has left me feeling undervalued as a customer. I received an text from the service person to say my car was ready and they replaced both shocks. How can a car with under 50,000 miles need two new shocks. I sent an email to service manager several days ago and waiting to hear back asking Acura to complete the body work for the damage done because of the faulty shock and and other things or return the car for a refund on the balance I owe on my loan. This car has given me nothing but problems and has caused me much anxiety, More

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I have leased several cars from this dealership without an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise and brought it into the dealership. The service person took it for a ride and said one shock was bad and it would be replaced. When I purchased the car, it had approximately 35,00 miles. My limited knowledge believes shocks should not have to be replaced under normal driving conditions until a minimum of 60,000 miles so I was surprised to learn that was the issue. I suggested perhaps the other shock should be replaced but was told it wasn't necessary. The car was pre-certified, and I thought the dealership must perform a complete inspection of the vehicle before turning it over. My conclusion, this was not done. I have been back three times after for other issues with the car, such as a wheel alignment and a constantly falling off spoiler on the driver's side of the car. However, my latest experience with the dealership was completely unacceptable. I called on Monday, May 15 and told them the car was making noise again and thought it could be the shocks. I also noted I was not comfortable driving it. The earliest I could get a loaner car was on Tuesday May 23, which I understood and, so I limited my driving. Well on Friday May 19 I was going around a curve on a side street and the car started to vibrate and, as a result, the passenger side of the car went up against the guard rail and caused extensive damage. I brought it to an auto body shop, and he said the approximate cost to repair the damages would be approximately $4900.00. When I brought the car in again, I told the service person I believe the shock was bad, and my conclusion was correct. I told her as a result of the bad shock my car hit a guard rail. I was then told the part was on a back order for two weeks and I needed to come pick up my car and bring it back when the part comes in. I once again expressed my concern about driving the car especially since the vibrating incident and she replied the mechanic said it was safe to drive. How can a mechanic say this when it's common knowledge it dangerous to drive with bad shocks. After an email to the service manager, I was able to keep the loaner. I also asked the owner of the dealership to reach out to me but, no surprise, never heard anything from him. This experience has left me feeling undervalued as a customer. I received an text from the service person to say my car was ready and they replaced both shocks. How can a car with under 50,000 miles need two new shocks. I sent an email to service manager several days ago and waiting to hear back asking Acura to complete the body work for the damage done because of the faulty shock and and other things or return the car for a refund on the balance I owe on my loan. This car has given me nothing but problems and has caused me much anxiety, More

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Great service. Accommodating and flexible. Worked within my budget. Explained in good detail the features of my car Accommodating and flexible. Worked within my budget. Explained in good detail the features of my car More

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Briana is absolutely the best person I have ever dealt with in buying cars… honesty… direct…polite knows the business to help you inside and out to help you… follow up and her services to us AFTER we boug with in buying cars… honesty… direct…polite knows the business to help you inside and out to help you… follow up and her services to us AFTER we bought the cars was huge!.. The whole dealership is top notch. I Will come back here again and again…Great job… my family couldn’t be happier…thanks Bob More

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At Acura of Westchester you are treated like family and customer service is the main priority. customer service is the main priority. More

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Excellent service and amazing staff! Everyone is very kind and helpful and makes you feel so welcome. Brianna makes the process so easy and stress free! she is amazing to work with! Everyone is very kind and helpful and makes you feel so welcome. Brianna makes the process so easy and stress free! she is amazing to work with! More

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Acura of Westchester is like buying a car from a family member! Brianna and Michele are fantastic! member! Brianna and Michele are fantastic! More

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Professional and enjoyable to work with. Very much available for future questions. Employee JJ knowledgeable in teaching all aspects of the vehicle. Very much available for future questions. Employee JJ knowledgeable in teaching all aspects of the vehicle. More

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Brianna was incredibly helpful and made the process of leasing my TLX seamless. I will certainly be back to work with her again. She’s the absolute best!! leasing my TLX seamless. I will certainly be back to work with her again. She’s the absolute best!! More

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The Team was extremely helpful, supportive, and respectful of my timelines. The overall customer experience was excellent as I highly recommend their business to anyone within the New York Area cur respectful of my timelines. The overall customer experience was excellent as I highly recommend their business to anyone within the New York Area currently on the market for a new lease or purchase. More

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