Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton

Brianna Worthington | Page 17

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
4.9
171 Reviews

Dealership Experience

4 yrs, 11 mos

4.9

171 Reviews

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171 Reviews of Brianna Worthington

November 14, 2022

Dealership Rating
Employee Rating

The service department is great, the sales department is lacking. You can service my car but I won’t be buying one from your dealership anytime soon. Horrible experience coming in to look at a new Ford Bron More

by Mustangboy221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Jon Krupp

Nov 14, 2022

Ken Ganley Ford Norton responded

Hi, thank you for the feedback, it helps us address things and work at improving the customer experience. Could you please reply and give us more info about your visit. We’d like to know what date you came in and who the sales person was that told you or gave you the impression that you couldn’t test drive a Bronco. And what your name and phone number is so thag we can look up your account and see the notes in our system regarding your visit. You can either reply to this private message OR email our customer relations manager at JWheatley@GanleyAuto.com thanks!

November 11, 2022

Dealership Rating
Employee Rating

My sons car is a 2016 Ford Focus and had very noticeable clutch issues, as do all the Focus’s . Although it wasn’t yet part of a law suit, Brianna in service and other employees at Ganley worked at gettin More

by cleaninggirl49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I don’t know any names of who else helped Brianna. But she was always keeping me posted on the situation.

Nov 13, 2022

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Brianna and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Dealership Rating
Employee Rating

Excellent customer service excellent customer service. Excellent, taking care of me when I come out and set my appointments up. More

by Sdv6281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Mike Hartley

Nov 13, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 06, 2022

Dealership Rating
Employee Rating

Excellent service and glad to be a customer! Fixed my problem on my 2015 f150 and with over 200,000 miles it still runs great!!! More

by john Bennett
Friendliness
Recommend Dealer
Yes
Oct 06, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again!

October 05, 2022

Dealership Rating
Employee Rating

Drop my r v off Wednesday done Friday thanks guys great service pick up Saturday thanks again More

by evalliere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Mike Hartley

Oct 06, 2022

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

September 29, 2022

Dealership Rating
Employee Rating

Blue cruise software installed and it is awesome! As if this truck could get any cooler. Thanks, Scott! More

by Hntrjmpr1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Mike Hartley

Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 15, 2022

Dealership Rating
Employee Rating

The service is always thorough and the service people are very helpful and polite , I have never had a bad experience. More

by darrylemac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Sep 16, 2022

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2022

Dealership Rating
Employee Rating

Dealer performed pcm update for engine shutter while I waited on vehicle. It did take care of the problem. Service advisor kept me informed. Service manager followed up days later and was very professiona More

by Justin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2022

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Sep 07, 2022

Ken Ganley Ford Norton responded

Hi Justin, thank you for taking the time to speak with our Service Manager John today. We apologize for any miscommunication! We hope that you will keep us in mind in the future for any of your vehicle or service needs!

Sep 06, 2022

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Sep 06, 2022

Ken Ganley Ford Norton responded

Hi Justin, this is the Customer Relations Manager Jody. The service manager and I will call you tomorrow. Thanks!

Sep 06, 2022

Justin responded

Justin kenley 330-802-0435 Available anytime Thanks

August 30, 2022

Dealership Rating
Employee Rating

They went above and beyond. Ended up an insurance claim and they handled everything. Got my car back quicker than anticipated. More

by KAYGRAHAM79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2022

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

August 25, 2022

Dealership Rating
Employee Rating

Excellent service provided by the service department. They take great care of their customers! Will return again! More

by bludevilsdans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Aaron Forsythe, Sean Pangburn

Aug 25, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

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