Brittany Weiss | Page 17

Brittany is always great and gets me in right away when I have an issue with my car have an issue with my car More

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Service rep was rude And I waited over one hour for car to come out after I had called 25 minutes prior to arrival to say I was coming to pick up. Car had already been evaluated so I see no reason for dela to come out after I had called 25 minutes prior to arrival to say I was coming to pick up. Car had already been evaluated so I see no reason for delay More

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Fast, friendly and very accommodating. I was given a ride to and from work for my appointment. I was given a ride to and from work for my appointment. More

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Brittany has been helpful and ensures I receive the service I need. In addition to the automated requests for reviews, Brittany specifically reached out and asked me to provide feedback, which I’m h service I need. In addition to the automated requests for reviews, Brittany specifically reached out and asked me to provide feedback, which I’m happy to do. To clarify, I haven’t had a horrible experience. Regarding the question, "Would you recommend this service center?", I was only given Yes or No options. I wouldn’t have mentioned any of the following issues, including the damage to the car, if I hadn’t been personally asked to leave a review. When I got the car back, I noticed that both sides of the interior A-pillars were scratched, and the fabric was ripped in a couple of places—one tear is about six inches long. This was disappointing, as the technicians likely noticed the damage but seemingly took no steps to fix it or mention it. I’m not sure if this was caused by BMW technicians or a third-party glass installer. This visit was originally scheduled for 12/10/24, but I received an automated email on 12/1 "confirming [my] BMW service visit" for 12/3 - I figured I had my dates wrong. I believe this caused some confusion for both Brittany and me, but we proceeded with the 12/3 date. On 12/8, I received a similar confirmation email for the originally scheduled 12/10 appointment, which is no longer needed. This isn't a big deal, but mentioning it is the point of leaving a review. I’m not sure what the norm is for these situations, but the service team drove the car ~45 miles. This seemed excessive for an oil change and diagnosing an air leak in the windshield. While I find the mileage high, I don’t know the diagnostic process or what’s standard, though these trips are all tracked in the app with various stats. I had another dealership voluntarily tell me they joy-drove (sp?) my car before, so I happened to look this time when it came to mind. Brittany was helpful, and everyone else I interacted with was friendly, including the staff at the drop-off/pickup area and the payment processing desk. The waiting area is also pleasant, with comfortable chairs and included food and drink. Brittany has additionally always provided a loaner car for appropriate visits. This is a big boost in conveniency as I don't live particularly close to Autohaus and pass a couple BMW dealerships on the way to/from. More

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Brittany is very helpful and communicates well. Best advisor to work with at Autohaus BMW Best advisor to work with at Autohaus BMW More

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Brittany is always exceptionally professional and courteous when we visit. Her follow up is thorough and she is one of the main reasons we continue to return to AutoHaus. courteous when we visit. Her follow up is thorough and she is one of the main reasons we continue to return to AutoHaus. More

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The best customer service whenever I go for maintenance or to purchase a car - this is my 3rd or to purchase a car - this is my 3rd More

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This dealership is in a great location, their service department is excellent, and the staff is always extremely helpful. department is excellent, and the staff is always extremely helpful. More

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Autohaus is great. Service is good, service advisors are wonderful, and work is on time. Service is good, service advisors are wonderful, and work is on time. More

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Never a bad experience from purchasing to service of multiple cars from Autohaus! Brittany Weiss is great! multiple cars from Autohaus! Brittany Weiss is great! More

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