31 Reviews
Write a ReviewDealership Experience
1 yr, 5 mos
Industry Experience
1 yr, 5 mos
31 Reviews of Brooke Malia
January 16, 2024
I come to this dealership because of the good service. I do not like the dealership by my house on 59 and drive all the way over to I-10! Steve is terrific! I do not like the dealership by my house on 59 and drive all the way over to I-10! Steve is terrific! More
Other Employees Tagged: Steve Machann
January 10, 2024
Both Steve and Brooke are consummate professionals and very personable as well. They arrived for appointments early. very personable as well. They arrived for appointments early. More
Other Employees Tagged: Steve Machann, Laura Brown, Sterling Sine
January 03, 2024
Outstanding customer service that is detail oriented! I would highly recommend them to anyone. Beautiful facility! I would highly recommend them to anyone. Beautiful facility! More
Other Employees Tagged: Judy Patureau, Mary Margaret McGowan
December 15, 2023
Brook & Lauren were very professional, courteous in my trading and purchase of my NX! They were very caring in helping me! trading and purchase of my NX! They were very caring in helping me! More
Other Employees Tagged: Chris Nemoto, Lauren Goldman
December 14, 2023
I am new to the Lexus brand, but not to car buying. I have a lot of experience purchasing cars over the years. I have had to deal with many salesmen and dealerships over the years and generally it ha I have a lot of experience purchasing cars over the years. I have had to deal with many salesmen and dealerships over the years and generally it has been a chore. My experience with Westside and Brooke was fantastic. The dealership facilities are wonderful, Brooke was prompt, hardworking and professional. She answered all of my many questions and was very knowledgeable about the GX 460 I was interested in. We found the car I wanted, negotiated a fair price and got exactly what I wanted. I highly recommend Brooke Malia and Westside to anyone interested in purchasing a Lexus! More
Other Employees Tagged: Judy Patureau
December 03, 2023
Felt I was not treated fairly with appraisal. Was not even made an offer when three months previously I was offered $28,000. Claims rear suspension damage when there was no evidence of that. N Was not even made an offer when three months previously I was offered $28,000. Claims rear suspension damage when there was no evidence of that. No explanation given why no offer made. More
Other Employees Tagged: Mary Margaret McGowan
November 29, 2023
The staff are all professional and very accommodating. The details were clearly explained to me. The details were clearly explained to me. More
Other Employees Tagged: JT Teodoro , Jay Brown
November 29, 2023
I have purchased / leased at least six vehicles from Westside and / or Northside Lexus. I like the cars but it is the dealerships' customer service that keeps me coming back to Lexus. Westside and / or Northside Lexus. I like the cars but it is the dealerships' customer service that keeps me coming back to Lexus. More
Other Employees Tagged: Alvaro Marquez, Chase Clements
November 09, 2023
Highly recommend Brooke! This was the fastest and easiest car purchase I have ever experienced. Brooke was very knowledgeable about the car I was buying. She was upfront and This was the fastest and easiest car purchase I have ever experienced. Brooke was very knowledgeable about the car I was buying. She was upfront and honest, which I knew because I had already done my own research on the car and price. Although the car did have a technology issue within 24 hours, but Brooke got on it right away and referred me directly to the sales manager. Thanks Brooke! More
Other Employees Tagged: JT Teodoro