Brooks Falzone | Page 24

Friendly dealers Brooke’s Falzone was great. Very personable and helpful. Didn’t try to sell me services I didn’t need. Friendly atmosphere at Crown. They try to accom Brooke’s Falzone was great. Very personable and helpful. Didn’t try to sell me services I didn’t need. Friendly atmosphere at Crown. They try to accommodate you. More

Report | Print

Thanks Brooks Falzone I came in for an oil change and I needed a new battery and they quickly put it in for me and gave me a coupon! Thanks Crown Honda! I came in for an oil change and I needed a new battery and they quickly put it in for me and gave me a coupon! Thanks Crown Honda! More

Report | Print

Crown Honda I am a snow bird and have always serviced my Honda at the same dealership where I have purchased all of my Hondas in the past 20 years. I was relucta I am a snow bird and have always serviced my Honda at the same dealership where I have purchased all of my Hondas in the past 20 years. I was reluctant to have someone else work on my Honda but needed scheduled service while at my Florida home. I contacted my local dealership, Crown Honda and scheduled an appointment with service adviser, Brooks Falzone. The service was completed and I was able to use their shuttle to go back home and did not have to wait for my vehicle. This was 4 years ago and I have serviced my Honda their ever since without hesitation. There is constant communication via email and phone calls when my vehicle is in for service. Brooks is excellent in explaining what is wrong and what needs to be done to complete the job. He has put me at ease and I will continue to service my CRV at this dealership. More

Report | Print

Part Recall for Canadian Vehicle I had received a part recall that required service. I was able to schedule service at Crown Honda promptly. Brooks Falzone was the rep I met when I a I had received a part recall that required service. I was able to schedule service at Crown Honda promptly. Brooks Falzone was the rep I met when I arrived for service. He reassured me that he would take care of the paper work & contact Honda Canada. It was a pleasure dealing with him and I Was out of there in a little over an hour. Great Service. More

Report | Print

Team Player! I had an appointment scheduled with Brooks before his work day started. Michelle Dessert jumped right in and got my paperwork going. That's called t I had an appointment scheduled with Brooks before his work day started. Michelle Dessert jumped right in and got my paperwork going. That's called teamwork! Both are very professional and the service was done right! Thank you Michelle and Brooks! More

Report | Print

Excellent caregiver This dealership is organized. Brooks falzone is major reason for my staying with honda.... very professional, efficient, and delivers excellent serv This dealership is organized. Brooks falzone is major reason for my staying with honda.... very professional, efficient, and delivers excellent service. He is an invaluable asset To your dealership. Of course, loving my civic hits the spot. More

Report | Print

Great service I have purchased all my cars here and have them serviced here. This business is fantastic and their customer service is outstanding! There are patient I have purchased all my cars here and have them serviced here. This business is fantastic and their customer service is outstanding! There are patient, honest and very professional especially Mr. Brooks Falzone. More

Report | Print

Service and sales While waiting for an oil change, David worked hard on a new lease finding exactly what I was looking for. A Great guy and team! While waiting for an oil change, David worked hard on a new lease finding exactly what I was looking for. A Great guy and team! More

Report | Print

Amazing Service I was 500+ miles from home and had the best experience. Brooks was efficient, kind, and helpful. I was very impressed with the service I received. Cro I was 500+ miles from home and had the best experience. Brooks was efficient, kind, and helpful. I was very impressed with the service I received. Crown Honda is the best! I wish i lived closer so I could keep coming here! More

Report | Print

Long wait before being assisted. First and foremost I have to give a 5 star rating to Service rep Brooks Falzone. He was very helpful, courteous and knowledgeable. I needed to get a First and foremost I have to give a 5 star rating to Service rep Brooks Falzone. He was very helpful, courteous and knowledgeable. I needed to get an oil change before my leaving for a few days out of town. I had called earlier to see if I could go in without an appointment and they said to come in for an express oil change. I came in shortly before 2pm and the outside rep said I would have to wait until a Service writer would see me. I've had oil changes like this before so I thought it would be maybe 15 minutes or so before seeing a service rep. Well it took just over an hour before I was met by Mr. Falzone and he quickly took me in and had my oil change done as well as a airbag recall taken care of. He also advised me that I should change my transmission fluid which I agreed to. I normally give this dealership 5 stars but the long wait to see a service writer made me rate this visit a 4 star. I think they had a shortage of Service Writers this day. More

Report | Print