I m very satisfied with the job and the person
working in the Toyota thanks you everyone
working in the Toyota thanks you everyone
More
by Lcrespo
Verified Customer
Verified Customer
Service Price Transparency
Mar 06, 2023 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM
Not very happy! After changing the oil and routine
maintenance, I was told that I need to resurface front brake disks and put new front pads. The cost - $290. I brought the car Thursday morning aroun
maintenance, I was told that I need to resurface front brake disks and put new front pads. The cost - $290. I brought the car Thursday morning around 10:30 am. I was told that it will take about 3 hours. Also, I was told that fixing xxP door opening costs around $650. I agreed and WALKED home (good that I live nearby). I was waiting, as agreed, for a call to get back my car. Around 5:00 pm I WALKED again to Toyota (while no one called) to get my car. I was told that the car can not be picked - instead of resurfacing the disks - it needs new disks. And the cost is almost TWICE as much. Next morning I received a text and list of services - the front disks and pads - around $470 and the front passenger door fix - $1,250 (twice as much as previously quoted - I declined, of course.) I approved the disks/pads and some minor electric bulbs installation/replacements. Again - waiting till 4:00 pm. No-one calls. So, I called and was told that the car is ready. The service manager sent a driver to pick me up. The cost was $701. That is the story.
Since I was TWO days without my car I needed to cancel a few appointments and a few other reschedule a few other things. Theoretically, Toyota should pick up the cost.
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by LexusLS430
Verified Customer
Verified Customer
Oct 07, 2021 -
Glen Toyota responded
Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM
Very helpful! Customer service was curious n listen.
Sometimes we needed to recheck n they did.
Sometimes we needed to recheck n they did.
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by AURORAHOOV
Verified Customer
Verified Customer
Oct 07, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
I love Glen Toyota! People are kind & helpful. Service is
always top notch. Waiting area always clean & inviting.
always top notch. Waiting area always clean & inviting.
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by KGS
Verified Customer
Verified Customer
Oct 07, 2021 -
Glen Toyota responded
Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
Not good on diag. I take my vehicle to this dealership to
diag. A problem but it was not solved
diag. A problem but it was not solved
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by Swatson069
Verified Customer
Verified Customer
Oct 02, 2021 -
Glen Toyota responded
Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation and reevaluate that the issue could be duplicated if that was the case.
I am sure that there is no way that all 5 of the checked off employees were involved this transaction. In some cases they are not in the date you may have been in on. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com.
Thanks for your time.
Rob D
GM
Oct 02, 2021 -
Glen Toyota responded
Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation and reevaluate that the issue could be duplicated if that was the case.
I am sure that there is no way that all 5 of the checked off employees were involved this transaction. In some cases they are not in the date you may have been in on. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com.
Thanks for your time.
Rob D
GM
They are unable to work in more volumeof work. Under
They are unable to work in more volume
of work. Under pressure of work the
staff members are nervous.
They are unable to work in more volume
of work. Under pressure of work the
staff members are nervous.
More
by Syed Mohani
Verified Customer
Verified Customer
Sep 30, 2021 -
Glen Toyota responded
Thanks for the feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. Additionally since our employees are essentilal workers and worked like I said the entire pandemic that does take a toll. Like most businesses we are doing all we can and there is a shortage of workers even as customer demand has increased. To bash my team during the pandemic is a bit excessive though.
We look forward to seeing you in the future!
Stay safe!
Rob D
GM
Sep 30, 2021 -
Glen Toyota responded
Thanks for the feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. Additionally since our employees are essentilal workers and worked like I said the entire pandemic that does take a toll. Like most businesses we are doing all we can and thereis a shortage of workers even as custmer demand has increased. To bash my team during the pandemic is a bit excessive though.
We look forward to seeing you in the future!
Stay safe!
Rob D
GM
Quick checking not a very long wait made it to my job in
plenty of time
plenty of time
More
by Steve
Verified Customer
Verified Customer
Sep 30, 2021 -
Glen Toyota responded
Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
It took longer than the estimated time I was given.
Something that was supposed to take an hour to hour and twenty minutes took two hours to complete the job.
Something that was supposed to take an hour to hour and twenty minutes took two hours to complete the job.
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by cynthiasmith
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Jennings
Sep 28, 2021 -
Glen Toyota responded
Thank you s for the feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM
I like the fact that it is not crowded. Last time I get
better customer srrvice though. I have some issues making the appointment but the cs rep explain that there were short staff. I hope you get your nee
better customer srrvice though. I have some issues making the appointment but the cs rep explain that there were short staff. I hope you get your needed staff soon. Thanks
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by Mroldan1217
Verified Customer
Verified Customer
Sep 28, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
So disappointed with this dealership and service center
have forgotten it is about customer service. We are never going there again and suggest that others demand respect when they are handing over there h
have forgotten it is about customer service. We are never going there again and suggest that others demand respect when they are handing over there hard earned money. Although Bruce from service was very nice professional curdious caring and very much helpful unlike Jason the so called manager very unprofessional totally disrespectful.
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by Edcarovac
Verified Customer
Verified Customer
Sep 18, 2021 -
Edcarovac responded
So disappointed with this dealership and service center have forgotten it is about customer service. We are never going there again and suggest that others demand respect when they are handing over there hard earned money. Although Bruce from service was very nice professional curdious caring and very much helpful unlike Jason the so called manager very unprofessional totally disrespectful.
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10 yrs, 7 mos
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