Bruce Rosales
Bruce Rosales at Glen Toyota

Bruce Rosales | Page 20

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

4.7
705 Reviews
4.7

705 Reviews

Write a Review

Dealership Experience

10 yrs, 7 mos

Industry Experience

14 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

705 Reviews of Bruce Rosales

August 06, 2021

Dealership Rating
Employee Rating

Bruce is very service oriented and the techs always do a first-rate job. The waiting area and restrooms are always very clean. I'm always pleased with Glen Toyota's service and sales. More

by EFXMCCABE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2021

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 05, 2021

Dealership Rating
Employee Rating

I’ve been at Toyota at least 3x this year for my tire light on dashboard. Everyone is helpful, professional, & caring every time. Bruce took the time to help me with my application. I’ll be in before More

by Canbolatpatricia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Freddy Padilla , Richard Jennings, Bill was very helpful & everyone at Toyota whose name I missed please recognize the professional, efficient, caring, service from Glenn Toyota. Thank you.

Aug 07, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 04, 2021

Dealership Rating
Employee Rating

Great dealership great service all the service personnel are friendly courteous service, was performed to my expectations. Would recommend this dealership to all my family and friends More

by GCATSTEWART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Hughes, Freddy Padilla , Richard Jennings, Nick Lahr

Aug 07, 2021

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 04, 2021

Dealership Rating
Employee Rating

The service representatives ignored my presence and were rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectf More

by DNNSILVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Esposito, Freddy Padilla , Richard Jennings

Aug 04, 2021

Glen Toyota responded

Thanks for your feedback. I would love to discuss this. If I am correct we did handle all your issues and even took the vehicle ack and off the road. I also know Joe was with you all along the way. I do apoligize that you had an awkward experience. Additionally you tagged 3 service advisors, really? These reviews follow them for their career and there is no way you were with each of them or that all three could have been attempting to assist you. Thanks for your feedback, we utilize all of our feedback to better serve you in the future. Rob D GM

Aug 04, 2021

DNNSILVER responded

Maybe you should reach out to me.

Aug 04, 2021

DNNSILVER responded

Further, the vehicle was taken back without talking to me first and I am sure it was done out of vengeance. I was not told anything about the status of the vehicle after waiting for an answer. My goodness, I still had the loaner car! I was told numerous times that Joe would reach out to me, but that never happened. The main issue here is communication. The status of the vehicle was never communicated. When the sales person finally answered my call, he told me that they were taking the vehicle back. He also told me that I shouldn't talk to anyone but him. What is that about? So, I was left to believe there was something major wrong with the vehicle. However, that seems not to be the case because the vehicle has been listed for sale again on your website. You need to understand that when making a big purchase the buyer should be confident that they are making a good decision. All questions and concerns should be addressed respectfully and timely. It may be about the money to you; however, this goes beyond that for me. I was treated so unfairly by you, your sales person and service reps. Nevertheless, this is your first time reaching out and I'm sure it's more so for the image of the company rather than the treatment of a customer.

August 02, 2021

Dealership Rating
Employee Rating

Excellent service however the new belts I had installed are starting to make a screeching sound when you first start the car but it goes away right away it may need some adjustment More

by ernieaquino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

July 30, 2021

Dealership Rating
Employee Rating

Very nice personal and excellent service both the showroom and workshop. I bought an used Corolla and the battery had to be replaced and I got the new one for free. More

by carlos Hazbun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard

Aug 05, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

July 30, 2021

Dealership Rating
Employee Rating

Great new car sales and very efficient service staff. Will often do a service without an appointment if possible. The parts dept. is good too. More

by Ed.desalvio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

July 29, 2021

Dealership Rating
Employee Rating

Good service y muy amables me encanta su amabilidad y la espera es el tiempo adecuado lo recomiendo mucho estoy muy contenta cn mi servicio More

by Velasquezedith7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Freddy Padilla

Jul 29, 2021

Glen Toyota responded

¡Gracias! Nos sentimos honrados por sus increíbles comentarios y apreciamos su negocio. Nuestro personal está presionando para proporcionar una experiencia positiva y segura para todos nuestros clientes durante estos tiempos difíciles. ¡Esperamos verlos en el futuro! ¡Mantenerse a salvo! Rob D GM

July 28, 2021

Dealership Rating
Employee Rating

Poor customer service, delayed ordering of spare parts for more than 2 months, and when service is done no one calls for pick up. They used to be good, but now the department and management needs some mak More

by mnarteh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Richard Jennings

Jul 28, 2021

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM

Jul 28, 2021

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM

July 28, 2021

Dealership Rating
Employee Rating

Excellent customer service , professional and friendly staff. trustworthy professional auto-repair shop to compare with others. Highly recommend and I hope to do business and get service with them both i More

by edwu88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Hughes

Jul 28, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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