Bruce is very service oriented and the techs always do a
first-rate job. The waiting area and restrooms are always very clean. I'm always pleased with Glen Toyota's service and sales.
first-rate job. The waiting area and restrooms are always very clean. I'm always pleased with Glen Toyota's service and sales.
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by EFXMCCABE
Verified Customer
Verified Customer
Aug 09, 2021 -
Glen Toyota responded
Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
I’ve been at Toyota at least 3x this year for my tire
light on dashboard. Everyone is helpful, professional, & caring every time. Bruce took the time to help me with my application. I’ll be in before
light on dashboard. Everyone is helpful, professional, & caring every time. Bruce took the time to help me with my application. I’ll be in before the end of the year to buy new tires. Please recognize your workers from the appointment time throughout the departments that put the customer first. I appreciate the patience of the service department and all departments. I hope you do too. Thank you Glenn Toyota!
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by Canbolatpatricia
Verified Customer
Verified Customer
Other Employees Tagged:
Freddy Padilla
, Richard Jennings, Bill was very helpful & everyone at Toyota whose name I missed please recognize the professional, efficient, caring, service from Glenn Toyota. Thank you.
Aug 07, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
Great dealership great service all the service personnel
are friendly courteous service, was performed to my expectations. Would recommend this dealership to all my family and friends
are friendly courteous service, was performed to my expectations. Would recommend this dealership to all my family and friends
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by GCATSTEWART
Verified Customer
Verified Customer
Aug 07, 2021 -
Glen Toyota responded
Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
The service representatives ignored my presence and were
rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectf
rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectful.
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by DNNSILVER
Verified Customer
Verified Customer
Aug 04, 2021 -
Glen Toyota responded
Thanks for your feedback. I would love to discuss this. If I am correct we did handle all your issues and even took the vehicle ack and off the road. I also know Joe was with you all along the way. I do apoligize that you had an awkward experience. Additionally you tagged 3 service advisors, really? These reviews follow them for their career and there is no way you were with each of them or that all three could have been attempting to assist you.
Thanks for your feedback, we utilize all of our feedback to better serve you in the future.
Rob D
GM
Aug 04, 2021 -
DNNSILVER responded
Maybe you should reach out to me.
Aug 04, 2021 -
DNNSILVER responded
Further, the vehicle was taken back without talking to me first and I am sure it was done out of vengeance. I was not told anything about the status of the vehicle after waiting for an answer. My goodness, I still had the loaner car! I was told numerous times that Joe would reach out to me, but that never happened. The main issue here is communication. The status of the vehicle was never communicated. When the sales person finally answered my call, he told me that they were taking the vehicle back. He also told me that I shouldn't talk to anyone but him. What is that about? So, I was left to believe there was something major wrong with the vehicle. However, that seems not to be the case because the vehicle has been listed for sale again on your website. You need to understand that when making a big purchase the buyer should be confident that they are making a good decision. All questions and concerns should be addressed respectfully and timely. It may be about the money to you; however, this goes beyond that for me. I was treated so unfairly by you, your sales person and service reps. Nevertheless, this is your first time reaching out and I'm sure it's more so for the image of the company rather than the treatment of a customer.
Excellent service however the new belts I had installed
are starting to make a screeching sound when you first start the car but it goes away right away it may need some adjustment
are starting to make a screeching sound when you first start the car but it goes away right away it may need some adjustment
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by ernieaquino
Verified Customer
Verified Customer
Aug 05, 2021 -
Glen Toyota responded
Glen Toyota appreciates your feedback and business! Thanks Rob D GM
Very nice personal and excellent service both the
showroom and workshop. I bought an used Corolla and the battery had to be replaced and I got the new one for free.
showroom and workshop. I bought an used Corolla and the battery had to be replaced and I got the new one for free.
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by carlos Hazbun
Verified Customer
Verified Customer
Other Employees Tagged:
Richard
Aug 05, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
Great new car sales and very efficient service staff.
Will often do a service without an appointment if possible. The parts dept. is good too.
Will often do a service without an appointment if possible. The parts dept. is good too.
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by Ed.desalvio
Verified Customer
Verified Customer
Aug 04, 2021 -
Glen Toyota responded
Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM
Good service y muy amables me encanta su amabilidad y la
espera es el tiempo adecuado lo recomiendo mucho estoy muy contenta cn mi servicio
espera es el tiempo adecuado lo recomiendo mucho estoy muy contenta cn mi servicio
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by Velasquezedith7
Verified Customer
Verified Customer
Jul 29, 2021 -
Glen Toyota responded
¡Gracias! Nos sentimos honrados por sus increíbles comentarios y apreciamos su negocio. Nuestro personal está presionando para proporcionar una experiencia positiva y segura para todos nuestros clientes durante estos tiempos difíciles. ¡Esperamos verlos en el futuro!
¡Mantenerse a salvo!
Rob D
GM
Poor customer service, delayed ordering of spare parts
for more than 2 months, and when service is done no one calls for pick up. They used to be good, but now the department and management needs some mak
for more than 2 months, and when service is done no one calls for pick up. They used to be good, but now the department and management needs some make over or boost to make things right.
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by mnarteh
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Jennings
Jul 28, 2021 -
Glen Toyota responded
Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM
Jul 28, 2021 -
Glen Toyota responded
Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM
Excellent customer service , professional and friendly
staff. trustworthy professional auto-repair shop to compare with others. Highly recommend and I hope to do business and get service with them both i
staff. trustworthy professional auto-repair shop to compare with others. Highly recommend and I hope to do business and get service with them both in the long term future.
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by edwu88
Verified Customer
Verified Customer
Jul 28, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM