Bruce Rosales | Page 8

Little communication; long wait times. Had significant repairs but little conversation about them. Instead of informing me during the repair process, they waited until the car was washed & Had significant repairs but little conversation about them. Instead of informing me during the repair process, they waited until the car was washed & ready to go before telling me I needed new brakes & battery. I did the brakes 2 weeks ago & the battery this week. With the battery I had to seek out the service person to check on the car which they said had been ready for 10 minutes but wasn’t invoiced. Typically I see the service people come out to talk with customers before repairs are completed & call out when repairs are complete. This wasn’t my experience & I spent about $700 in 2 weeks & there was little to no interest in me or my business. More

by ncardwell9 Verified Customer Verified Customer

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A very good place and very neatly nicely qualifying workers. I am glad that I can entrust the car to them. workers. I am glad that I can entrust the car to them. More

by n_nonka Verified Customer Verified Customer

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Service was good and relatively quick. What needed to be done in addition to my regular service was explained prior to giving consent What needed to be done in addition to my regular service was explained prior to giving consent More

by Gracedee Verified Customer Verified Customer

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Great service! !!...I am always happy to take it to Glenn Toyota because is in good hands !!...I am always happy to take it to Glenn Toyota because is in good hands More

by dianapriscilla Verified Customer Verified Customer

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Mr. Rosales understood the problem I was having with my 2023 Corolla Cross right away. 2023 Corolla Cross right away. More

by bpelli3 Verified Customer Verified Customer

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Almost $2,000 dollar spent on pieces and Didn't solve my car problem.....I'm very disappointed.... car problem.....I'm very disappointed.... More

by Louyi Verified Customer Verified Customer

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Very good stuff; they are always responsible and ready to answer on all questions; they are doing service really quick and always give advices on parts that need to replace answer on all questions; they are doing service really quick and always give advices on parts that need to replace More

by brinskaoksana94 Verified Customer Verified Customer

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Friendly provided update information about time and what repairs needed. Good humor. Why do I have to write 15word minimum repairs needed. Good humor. Why do I have to write 15word minimum More

by harperpann Verified Customer Verified Customer

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Didn’t get a call when I was told I would, messed up four lug nuts on my tires and one rim. Had the truck all day lug nuts on my tires and one rim. Had the truck all day More

by Hmc80 Verified Customer Verified Customer

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Went in for an issue with radio. Was told they would call me Witt a price . Gave them all day to call me and nothing. Called the next day, left a message for the guy that helped me. Was told they would call me Witt a price . Gave them all day to call me and nothing. Called the next day, left a message for the guy that helped me. Was told I would get a call back asap. This is the end of day 3 and still no call Witt pricing on the radio and install. So I bought elsewhere. This place used to be great until they got rid of the old crew and brought in these new desk guys. I made my last trip to glen toyota service Dept. Not to mention, the radio and navigation should not break after 5 years and 55k miles on a 4 runner limited. Very sad. Toyota should replace no questions asked. Will be looking into a bronco asap. More

by Former customer Verified Customer Verified Customer

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