"Great experience. Alondra was great. Found the truck I..."
Great experience. Alondra was great. Found the truck I liked, signed the papers and drove out. Seamless experience.I will return to see Alondra for my next vehicle purchase.
"I have purchased 2 cars from Lou Fusz Ford and used their..."
I have purchased 2 cars from Lou Fusz Ford and used their service and parts department for about 6 years now. For the most part my experiences are good.
Alondra is awesome and I really appreciate how honest she is. She never appeared to mislead me or try to push me any direction I didn't want to go. It is hard to find salespeople like that and she really went above and beyond.
Bryan in finance also was superb. Very kind and to the point which I appreciated. Of course he had to go over his extended warranties but was not pushy at all when I declined. Thank you.
I had a small issue with getting the sales managers to be willing to hold the car for me for a few days. Since it was a hard to find car they figured they wouldn't hold it even with a deposit because they could make more money off of someone buying it with a loan. I was paying cash. Luckily we came to an agreement where I could pay half of the balance up front and the other half when I was able to get the money a few days later. I felt like this was poor customer service from the standpoint of a long time customer but since we did come to an agreement I'm not too upset about it. While I understand what they did from a business aspect, it still left a sour taste in my mouth as a repeat customer committed to purchasing the car.
The second negative is the Fusz Guard. It is a 100% rip-off and you have no choice in the matter. It is money spent for them to "protect" paint/interior for you. In reality it does nothing and a lot of times will end up doing more damage to the paint before you even buy the car! $800 for this is just insane! They should completely remove this service as standard from vehicles. If I would have been purchasing a vehicle that was easy to find I would have walked out over this. Their ceramic coatings may be a better deal as you actually get something worthwhile for your money but this is just a scam in my opinion. Others opinions may differ.
I will purchase my next new Ford with Lou Fusz and will continue using their service and parts department.
Also, I'm a handful for the guys in service but they treat me well and do a good job. Sometimes it is hard to reach them but they are swamped so I understand.
"The 2 people I had the pleasure of dealing with were..."
The 2 people I had the pleasure of dealing with were wonderful and made the process so easy. Highly recommended and will be back for sure.
"Dropped off my car without an appointment expecting to..."
Dropped off my car without an appointment expecting to have it sit a couple of days and Rick was able to fit me in that same day. I’ll definitely be back
"Very positive experience with Alondra and Bryan. The..."
Very positive experience with Alondra and Bryan. The process was very smooth and enjoyable. Made a appointment to see the car and it was ready when we arrived to drive. Bryan in finance was helpful and made the process easy. Great team at Lou Fusz Ford. Will come back again. Thanks again.
"Average dealership only reason that the deal went through..."
Average dealership only reason that the deal went through was because of Lauren Sutter she was wonderful and great to work with. Will be hoping to buy more cars from her in the future.
"Lauren really cares about her customer's experience. We..."
- r luckett
Lauren really cares about her customer's experience. We thank her for all that she did during our car buying process. I believe she will continue to work hard to make her customer's happy.
"Lauren was a great sales person to deal with, he helped..."
Lauren was a great sales person to deal with, he helped me find the truck with everything I was looking for and in the price range I wanted. Came in on Saturday and was able to get the deal done, would highly recommend her to anyone looking to buy a vehicle from Lou fusz.
"I always hAve a great experience at this store. The..."
I always hAve a great experience at this store. The service staff is always super friendly and very helpful. You can tell they actually care about their customers.
"We were shopping online for a specific Explorer. We found..."
We were shopping online for a specific Explorer. We found it at Lou Fusz Ford at a great price. Considering a purchase from 300 miles away, we had alot of questions about the vehicle. John Stahl was happy to answer them all. We were so pleased with his service, we drove all day to purchase the Explorer. And we're very pleased with it.