"Very good follow through on all levels.you have won my..."
- bowmaker3006 Verified Customer
Very good follow through on all levels.you have won my trust.it doesn't seem to matter weather it's a phone conversation a face to face conversation,a Text message. Always curtious. I don't think anyone has ever lied to me
I like this dealership very much
"The first gentleman I had contact with directed me..."
- traci_horacek Verified Customer
The first gentleman I had contact with directed me exactly where to go Byrd was very polite. Upon entering I was treated with respect & told where I could be seated until they were finished. Very nice & inviting waiting room HIGH FIVE TO GHE SERVICE DEPARTMENT
We think Byrd is awesome too! We hope to earn a perfect rating during your next visit. Thank you for trusting us with your business!
February 20, 2021
"Brought in for first tire rotation. Fast and treated..."
- Rockon Verified Customer
Brought in for first tire rotation. Fast and treated well. Also asked to have two small marks on front bumper touched up since we purchased the extra warranty. Byrd took photos and then called me a few days later to tell me paint isn’t covered in our warranty. He was fantastic but I told him how angry I was at the guy who sold us the xxxx coverage. He was over the top on how it covers dings and dents etc etc so how would we not think that included paint???? Crooked business practice in my mind. Jeez out regular insurance would cover dings etc if we filed a claim. Waste of money!!!!
We are delighted you gave us an A+ rating, and that you are consistently given excellent customer when you come into The My Auto Group. Thank you for trusting us with your business!
February 08, 2021
"From drop off to pick-up, everything was on-time as..."
- DLSTRAH1217 Verified Customer
From drop off to pick-up, everything was on-time as planned. I can’t compliment all, but Larry SrvMgr did an excellent job communicating what needed to be done, what my options were and the importance so I could prioritize. Byrd was great insuring that a loaner car was available since the repair work w take a while.
Thank you for the great rating of Subaru of Muskegon and The My Auto Group. We are delighted to hear that you were 100% satisfied with your most recent purchase of a Subaru Outback. Thank you for being such a loyal customer and for trusting us with your business.
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