Cain Carter | Page 3

Excellent service that’s professional, prompt, clean and friendly. Never worry about my car not being taken care of! friendly. Never worry about my car not being taken care of! More

by KATRINA230 Verified Customer Verified Customer

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He was friendly and approachable, I did not feel rushed when working with him, even when we were way after hours. when working with him, even when we were way after hours. More

by MISSLISAVU Verified Customer Verified Customer

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I have always experienced friendly, professional service at this dealership. I appreciate that loaner cars are an available option. at this dealership. I appreciate that loaner cars are an available option. More

by mars1074 Verified Customer Verified Customer

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I have an electrical problem they can't fix for almost a year now. Audi america say no fix for a Audi Q7 2021 with only 15 thousand miles. (Greyed out shortcut button and missing A/C sync button. Unacceptab year now. Audi america say no fix for a Audi Q7 2021 with only 15 thousand miles. (Greyed out shortcut button and missing A/C sync button. Unacceptable and Neilo Audi became rude when I questioned the ethics. More

by Johnnie Powell Verified Customer Verified Customer

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Omead is amazing, extremely helpful, knowledgeable and prompt. I recommend both him and Niello Audi’s service department very highly. prompt. I recommend both him and Niello Audi’s service department very highly. More

by K Faz Verified Customer Verified Customer

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This is my 4th Audi purchased and serviced at Niello. They always are great to work with and take care of my needs. They always are great to work with and take care of my needs. More

by kt555 Verified Customer Verified Customer

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Unorganized and unprofessional. Will not buy another car from niello and we have bought two from niello. Will not buy another car from niello and we have bought two from niello. More

by HOWARDWHO Verified Customer Verified Customer

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Jacqueline and Cain were both super helpful and thorough with no pressure making the experience comfortable and easy. with no pressure making the experience comfortable and easy. More

by ANNARICCIMADDEN Verified Customer Verified Customer

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Customer service is great. Cain goes above and beyond and we will be repeat customers. Cain goes above and beyond and we will be repeat customers. More

by CARINWISNER Verified Customer Verified Customer

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When we arrived at Audi Niello at first glance it’ll seems nice but once we walked into the building you can already feel the dynamic is off. The sales people and managers are fake smiles and hand shake seems nice but once we walked into the building you can already feel the dynamic is off. The sales people and managers are fake smiles and hand shakes at first, it’s later when they show who they really are. We get the car pulled up for the test drive and this car not only has one curbed wheel but all 4, tires are bald as well, and the brakes are almost shot. Also please be super cautious and make sure you look thoroughly through the CARFAX on Audi Niello cars, this particular car also never had an oil changed until 20K miles which is horrible for an engine mechanically speaking. After we get back from the test drive, we liked the car and we kept being told it was cpo during the drive and for a bit when we got back. This is where they get deceitful, they lied and handed us documents saying the car is CPO but in fine print it is just saying an inspection was done, but the inspection wasnt even real. Audi CPO cars have to be practically spotless to be CPO and this dealership fabricated the cpo inspection and this is true because they checked off the box on the cpo inspection sheet saying the wheels were undamaged (keep in mind all 4 were curbed) and they also said this car had regular oil changes (it did not). While we were negotiating we wrote down our concessions that we wanted done/fixed on the car. We wrote fix the rims, new tires, and CPO. When the sales person brings it back from the managers office they have a big “X” over the CPO we wrote, and the sales person wrote word for word saying it’s already CPO so that’s why we crossed it out. Then we go back and fourth a little bit then the finance or sales manager comes out and literally wants to argue and lie. He wants to say this car is cpo and I have more experience doing this than us. Trying to say we don’t know what we’re talking about and he tells us the car would be CPO after purchased. This is not how AUDI USA handles CPOing cars. This car was also not up to AUDI USA standards to be CPO and Niello was already denied the CPO certificate and wanted to lie and perjurize documents to get us to believe the car was Cpo at all cost just to get a sale. This is not the first review or case of this happening at Audi niello, this is a reoccurring phenomenon because of the management at Audi Niello. More

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